Majestic Mirage, Punta Cana Reviews

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Majestic Mirage, Punta Cana  

Punta Cana, next to Majestic Elegance and Majestic Colonial

Majestic's Newest Hotel
Posted by: Debbie and Pat  on Apr 4, 2017
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#59 of 80 Hotels in Punta Cana-Bavaro

user rating 5.0

based on 1 review(s)

Majestic Mirage, Punta Cana Information


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Majestic Mirage, Punta Cana Reviews

Majestic Mirage, Punta Cana Review: 5.0 of 5 1 review(s)
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Majestic's Newest Hotel
Majestic Mirage, Punta Cana

User Rating:  Majestic Mirage, Punta Cana Review: 5.00 of 5

Posted by:  Debbie and Pat  on Apr 4, 2017  >  6 contribution(s) Canada
Visited on: Mar, 2017 | Leisure | With Spouse/Partner
40 people found this review helpful

Room Number:
4307

Room Block:
4

Arrival:
We stayed at the new Majestic Mirage in Punta Cana from March 21 – 28, 2017. We had previously stayed at its sister resorts, Majestic Colonial and Majestic Elegance. The hotel opened in December 2016 so had only been open a few months.

We booked our package with Transat Holidays, club class seats. Flight was on time, and we were transported by bus to the hotel which is about half an hour from the airport.

We had booked a Mirage Club suite with jacuzzi in the Adults Only section. We were taken to a separate room off the lobby for checkin – comfortable chairs, snacks, etc. We were checked in fairly quickly but then had to wait a bit for someone to take us to our room. Everyone is assigned a “butler” to look after any requests, problems, restaurant reservations, etc. For you. Our butler was Gigi, nice girl. We were in Building 4 on the 3rd floor, fairly close to the beach. The room was at the corner of the building and was a little larger than the others.

Rooms:
All of their rooms are suites, ie. A bedroom and a separate living area with a sliding door that can be closed to separate the rooms. The decor was in soft colours, turquoise accents. One of the nicest rooms we have ever stayed in. The bathroom area is open concept, with a large soaking tub. I’m not a big fan of open concept bathrooms but that seems to be the way they build them now. It would have been nice if there was a curtain that could be pulled around the tub for privacy. The king-size bed was very comfortable. We did, however, have a couple of issues with our room. The first thing we noticed was that the livingroom area was very cold. There is a separate thermostat in each room.
Bedroom temperature was fine, but no matter what we tried to set the livingroom area at, it remained cold. Asked them to look at it on the 3rd day. They came and said it was fixed, but it wasn’t, still freezing in there. So went back to the concierge desk and they sent someone else up. They determined, which we already knew, that the thermostat wasn’t communicating with the system and needed to be replaced. They were able to shut down the system, though, so it was fine after that. Thermostat still hadn’t been replaced by the time we left.

The other problem with the room ..... on our 3rd day there I discovered a mouse in the toilet in the morning. My husband was able to scoop it into a container and threw it off the balcony. We did report it to our butler, Gigi, and she wanted to move us to a different room. We declined because we liked the room and the location and figured it was a “one off” incident and that would be the end of it. I mean, the rooms and hotel grounds are kept spotless, and we didn’t have any food laying around in our room or anything. Well, my husband saw a mouse on each of our last 2 mornings there, running across the floor. We reported it, so they were going to set traps or whatever they do, after we left.

Restaurants and Bars:
No shortage of places to eat or get a drink. You only have to make dinner reservations for two of the restaurants, L’Essence, and the Japanese restaurant.

The buffet restaurant is open for breakfast, lunch, and dinner. A continental breakfast is also available at the beach restaurant, or you can order an a la carte breakfast at the Italian Restaurant. There are two lounges at the beach and they also have a couple of items you can order for breakfast and a small buffet.

Same options for lunch, plus the Sports Bar has food available.

There is a coffee shop where you can get coffee and deserts up near the lobby.

For dinner there is the buffet restaurant, the Sports Bar, the Italian Restaurant, the French L’Essence restaurant, the steakhouse, the Japanese Restaurant, and the Seafood Restaurant (in beach restaurant).

Overall we thought the food was fine, the steakhouse was our favourite. We did not like the French restaurant at all and left and went to the buffet. We didn’t go to the seafood restaurant as we don’t like seafood. But there is no shortage of places to get food.

Beach/Pools/Grounds:
The gardens and vegetation are still young, but already looks pretty good. The pool meanders around the buildings and there are comfortable lounge chairs with palapas and some Bali beds with curtains.

The beach is beautiful. There are palapas with lounge chairs closest to the beach and behind that they have many Bali beds. I was looking forward to those, unfortunately although they were covered on top, the sides were open and there were no curtains (unlike the pool area), so unless it was an overcast day it was simply too hot to use them. Except for the last day, we had no problem finding a palapa and lounge chairs.

We had a few great walks on the beach. Walked up as far as Hard Rock Hotel to the north and the Riu hotels to the south. Have been to the Dominican Republic many times, although 8 years since we were in that area, and it has gotten quite crowded with resorts. Used to be not a lot of people walking the beach, now it’s a constant stream of people. They are building a new Royalton resort to the right of the resort, and what used to be Grand Paradise to the north of the resort is now Royalton Punta Cana.

Activities on and off the Resort/Hotel:
There were shows and entertainment every night, too late for us, but their bands were good.

There is a spa. It is shared with Majestic Elegance and is a short walk from the resort. Big, beautiful building. I went once for a massage. I kind of prefer the “old days” when they just did massages in a palapa on the beach.

Other Comments:
Beautiful hotel, nice staff, and things will only get better with time.

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