Grand Paradise Samaná Reviews

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Grand Paradise Samaná  

Samana. Dominican Republic

Tired, Old, in need of upgrade and staff training
Posted by: Agnes on Mar 17, 2016
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Grand Paradise Samaná Reviews
Grand Paradise Samaná Pictures and Information
Grand Paradise Samaná Las Galeras Dominican Republic

#1 of 10 Hotels in Las Galeras

user rating 3.2

based on 27 review(s)

Grand Paradise Samaná Information


Situated on the coast of Playa Las Galeras, Grand Paradise Samaná welcomes visitors to a tropical Resort where comfort is a priority and the natural beauty of the environment is everywhere.

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Grand Paradise Samaná Reviews

Grand Paradise Samaná Review: 3.2 of 5 27 review(s)
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11 - 20 of 27

Boring, boring, and no bacon
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 2.00 of 5

Posted by:  Larry  on Apr 15, 2011  >  1 contribution(s) Canada
Visited on: Apr, 2011 | Leisure | With Spouse/Partner
1278 people found this review helpful

We have at least 35 all inclusive vacations under our belt so we know what to expect. This hotel is one of the most beautiful we have seen. But everything stops there. The food was average at best and we never seen bacon once. The rooms are nice and clean and the staff are great. The nearby town was so small that we seen everything in less than 30 minutes and the grocery store that we bought our rum at stunk so bad I thought I was going to vomit. There were at least 2 tourists robbed at knife point on the path that goes to the town so if you plan to us this path go in large groups. A young man we met was robbed at knife point right in front of reception at 4 am. There is not much to do at this resort and we found it very boring. The young people there told us that the disco was a joke and they too found the resort boring. We have stayed at the Paridise in Puerto Plata at least 9 times and it was great so we thought this hotel owned by the same company would be the same but we were wrong. Never again !!!!

Room Number:
7108

Room Block:
7

Arrival:
April 7/11 at 1:35 pm

Rooms:
nice and clean

Restaurants and Bars:
below average

Beach/Pools/Grounds:
the most beautful we have ever seen

Activities on and off the Resort/Hotel:
average or below

Other Comments:
Not a resort for young people. More like a retirement home.

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Amazing!
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 5.00 of 5

Posted by:  Sarah  on Apr 8, 2011  >  1 contribution(s) Canada
Visited on: Mar, 2011 | Leisure | With friend
1202 people found this review helpful

I have to say when i arrived on this resort i was a little disapointed.. very different from other resorts ive been on.. my friend and i made our own fun and it was the best vacation ever.. as long as you meet people and the staff are generally pretty good.. Juan at the sports bar is the best to go to for drinks or you wont get anything good.. the entertainment guys are also great people.. I would recommend this resort to anybody, the people are very friendly.. Best trip ever.

Room Number:
3103

Restaurants and Bars:
The food isnt the greatest

Beach/Pools/Grounds:
well maintained

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The Pros and Cons of Grand Paradise
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 3.00 of 5

Posted by:  Jessica  on Apr 1, 2011  >  1 contribution(s) Canada
Visited on: Mar, 2011 | Leisure | With Spouse/Partner
1229 people found this review helpful

Pros:
Very Nice Weather
Majority of Staff were very friendly
Spacious Rooms
Good Food

Cons:
Lady at the photo booth was very rude and she tried to ruin our vacation.
We had sand fleas in our room and nothing was really done about it.
More of a quiet resort for seniors.

Room Number:
7214

Rooms:
Spacious, but had sand fleas

Restaurants and Bars:
Food was good. Dont expect fancy drinks and no swim up bars

Beach/Pools/Grounds:
3 Pools very clean but not to large in size

Activities on and off the Resort/Hotel:
I heard very many good things about the water fall, horse back riding and atving.

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We had a great time
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 4.00 of 5

Posted by:  gail  on Feb 25, 2011  >  1 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | With friend
1025 people found this review helpful

We flew out of Ottawa with a connecting flight from Toronto. The bus ride was long but saw the countryside which was nice. The only complaint I have about the 2 hour ride is nothing was available to drink and after a long plane flight, that would have been nice. We were anxious to get to our destination.
My friends and I had a fun time for the week we were there.

Room Number:
2205

Room Block:
facing ocean

Rooms:
The rooms were clean with a view of the ocean which I loved. Went down to get coffee in the am and brought it back to sit on the balcony and people watch for awhile. The workers cleaning up palm leaves, sunbathers heading out at 8am and the beautiful green ocean.

Restaurants and Bars:
The buffet was good but a lot of the same things daily. The beach restaurant was the same everyday with pizza, chicken, veggies, fruit etc. The burgers looked questionable as did the hot dogs. They did not offer a BBQ and got sick of the food after a week.

Bars offer domestic beer, rum, gin and many sweet drinks. Bring a large thermal cup for drinks.........they only have small plastic glasses.

Beach/Pools/Grounds:
Very beautiful. We spent most of our days at the beach

Activities on and off the Resort/Hotel:
We went whale watching then had lunch on an island. Was a good day

Other Comments:
Would definitely go back if there ever is a direct flight from Ottawa

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A pretty good vacation
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 4.00 of 5

Posted by:  Brenda  on Nov 20, 2010  >  1 contribution(s) 
Visited on: Nov, 2010 | Business | Family and Kids
905 people found this review helpful

My husband and I have just returned from our one week vacation at the Grand Paradise resort in Samana, (Sam-ah-na) DR. This was our first trip to this region of the DR. It is a beautiful area. The resort is located in a small town called Las Galeras. Ten minute walk from the resort to town, 15 if you walk slowly. We have also traveled to Cuba, Mexico, Jamaica and other areas of the DR. We flew out of Halifax to Toronto, we had about an hour or so wait and then on to Samana directly. On return, we took the same route but had an overnight in Toronto. The departure tax was included in our AI package. On the way down we did have a couple of spells of turbulence due to the hurricane that had just passed the day before; the return flight was nice and smooth. We flew via West Jet Vacations. The Samana airport is pretty small and we were the only plane that arrived (that I noticed). We cleared the airport pretty fast. If you take fruit with you to eat on the flight, don’t forget to eat it. The baggage is x-rayed before you leave the airport so they will find what you forgot. The transfer from airport to hotel took between 1.5 and 2 hours (we dropped off people at another resort). The trip from the airport to resort is like a mini excursion. You get to see a lot of the area. There is road construction happening now, so the roads will be improved.

Arrival:
Check in was quick and we found the front desk staff to be friendly. Our room was ready when we arrived. No welcome drink. We were given room 1102, the first room, ground floor in the right wing of building #1. You are only given one room key (credit card type) we asked for a second and were told they only gave one for security reasons. They used to let you buy the 2nd key for $3/day, that policy has been changed and now there is no 2nd keys period! I had requested a room on the 2nd floor. I asked if we could change rooms and was told that there were none available, try tomorrow. If you want a quiet room, don’t get one in building #1. It is beside the buffet, which is beside the theatre. It gets pretty darn loud when the evening shows are on. If you want a room that is close to the pools, buffet and reception, ask for building #1. There are three types of buildings at this resort. Villas (all in a row like a motel, looked nice from the outside). Two storey and three storey buildings. The buildings closest to the reception are the two storey buildings. The villas are kind of in the middle and the three storey buildings are at the back end of the resort. The resort is spacious, everything is easily accessible.

Rooms:
The room was a good size with two double beds. We both found the mattress uncomfortably hard (no mattress pads, I guess we are getting spoiled). The room was clean, no mold, no bugs, no bad smells, no worries. There is some wear showing in the bathroom, this is to be expected. The hot water in the shower was a little tricky. You had to turn the water on and get the proper temperature before you turned the shower on. If you need to adjust it during the shower, it went to cold and you had to turn it off and start the temperature process over again. There is a sticker on the toilet seat showing you not to put your toilet tissue in the toilet, but to put it in the waste basket. The problem with this is that the waste basket does not have a lid. We put our wet paper in the basket and the other paper went in the toilet! We had a garden view from out patio that had two plastic chairs and a small plastic table. There is an in room safe (electronic, but you need to get a key for the inside of the door at reception) US$15 /week. Double closet, one phone, one bedside table, the armoire held the TV (get remote at reception) and mini fridge which was stocked with two pop and two water (it was kept stocked all week). We had a desk with three large side drawers, no clock, and great air conditioning. There were also two chairs in the room. The furniture was pretty nice and all was in good shape. The hairdryer was on its last leg. We did not need our converter for the plugs. There are several English TV channels, including movies. Beach towels were supplied. Bring your own facecloth. When in the room you put your room key in the slot beside the door to get electricity and AC. Once the key was removed the power went out in about one minute.

Weather:
Weather - we had a nice mix of sun, some clouds and a few showers. One day it rained all day, pretty hard at times we were told. We were not at the resort that day and we had sun where we were. : )

Beach:
The actual beach area is narrow but nice and long. The entry is sand except for one or two small sections. You can walk quite a way out in the water before it gets deep. The workers kept the beach clean of seaweed. No real snorkeling from the beach. There is a roped off section that you have to pay $10 to use. They take you out by boat to that spot. There were kayaks, boogey boards, and wind surfers. There is a dive shop. We had red flags all but one day and I only saw someone using the water sports equipment on the one day we had the yellow flag. There were a few vendors on the beach, nothing like Playa Dorada. They were not bothersome. Mostly jewelry, cigars, diving, and horse back riding. One guy was selling shells and another had coconuts. I didn’t see anyone with clothing or toys. No guys selling toy monkeys.

Pool:
There are two pools towards the front of the resort beside the pool bar, no swim-up bar. These two pools are side by side with a nice wide walkway between them. Both pools have nets for water volley ball. The adult’s pool is closer to the back in the Lookea section. I don’t know if the adult’s pool was being used while we were there. The only people I ever saw around it were workers. I didn’t spend much time around the pool so I don’t know if they had any activities there. The other two bars are at the beach area. One in the restaurant and the other was called the Sports Bar. There is also a bar in the buffet.

Nightly entertainment:
Nightly entertainment – They did not have a night show every night, maybe every second night. They had a beach party scheduled one evening, but it got rained out.

Food:
Food-we had no problem finding food. Breakfast - lots to choose from. Sausages, egg station, crepe station, pastries, sliced meat, cheese, fruit, cereal, etc etc. We only saw bacon one morning and I only saw yogurt three mornings. Lunch was good also. There was always something in chicken, beef, pork and fish, vegetables, rice, salads, fruit, pasta, deserts, breads and rolls. They also had something on the grill at lunch and supper. Supper – Fish, Chicken, Pork, beef, vegetables, rice, pasta, salads, fruit, etc. Great deserts. Lots of selection. Buffet food can get a little repetitious, just don’t eat the same food every day and you will be fine. They even had goat a couple of meals, maybe on Dominican themed days. One evening they were carving turkeys another pork shoulder and on another beef. We found the beef a bit chewy. At lunch you could go to the beach restaurant they always had hamburgers, hot dogs, chicken, French fries, pizza, salads, some sliced ham, fruit and usually cookies for dessert. If you wanted ice cream, you had to get that at the main buffet. You booked in the main buffet for the restaurants that were located at the beach restaurant in the evening. This time of year they have the Italian on Tuesday and the Seafood on Thursday. They also have a cash menu at the restaurant if you don’t want what is on the included menu.

Internet & shopping:
There are two computers located just inside the buffet doors (between the buffet and the theatre. Not sure what they cost, never used them. Well I did once while we were waiting to speak to our travel rep. I played solitaire. No charge for that. : ) Next to the lobby in a separate building is a Market. Take a peek, lots of stuff in there if you forgot something. The town of Las Galeras is well worth the short walk. Several shops, drug store, grocery store, clinic, restaurants and local people. : )

Activities:
The activities include introductory scuba lesson in the pool, Spanish lessons, aerobics, maybe some other stuff. At the resort they have Croquet, mini golf on a grassy course, archery, table tennis, volley ball, bocce ball, and ping pong. You could rent ATV’s right at the resort. Beside the resort there was a guy with horses. This resort does offer a lot of activities if you choose to partake. We never did find the bicycles.

Excursions:
We did one excursion, to Los Haitises National Park. This is a full day trip that costs $178 for two people. We were picked up at the resort around 8:00 am. We picked up people at Bahia Principe Caya Laventado and continued on to Samana where we got on a boat. The park is located in the ocean off the coast. It was raining when we got on the boat. Everybody wore a life jacket and they also offered raincoats. When we arrived at the park, the sun was waiting for us. We motored around some islands where there were pelicans and other birds nesting in the trees. They took us to a mangrove forest and then to some caves. One of the caves we went to was the one that they filmed part of the Pirates of the Caribbean movie. There were caves drawings in that cave. If you go on this trip, bring your own flashlight. We went to another cave and then on to Barcardi Island for lunch. Lunch was a buffet lunch, rice, beans, French fries, chicken, fish, tomatoes, cucumbers, fruit and rolls. You got water or pop with lunch and if you wanted a drink, you paid $5 for that. On the boat they had water, pop and rum. We had about two hours on the island for our lunch. Some people went swimming in the rain. Oh yeah, the rain was waiting for us when we got to the island, lol. There were also vendors on the island in shops so those that had the urge could visit them. We got back to our resort around 5 pm.

Mozzies:
I didn’t notice a big problem with mozzies, but I wasn’t out a lot in the evening. I would bring bug repellant and remember to use it. Hubby had a few bites.

Resumé:
Overall, we had a pretty good vacation. I would recommend this resort to others. We probably won’t return because we like to visit other resorts. Only having one room key is a negative for us so we would not return to this resort until that policy was changed.

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Not a good experience, would never go back again.
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 2.00 of 5

Posted by:  Michele  on Oct 6, 2010  >  1 contribution(s) United Kingdom
Visited on: Sep, 2010 | Leisure | With Spouse/Partner
751 people found this review helpful

Arrival:
This was the second week of our honeymoon as we had our first week in a very beautiful hotel with no faults. On arrival at this hotel the staff were most unhelpful and could not speak English and we could not get into our room when we got there after a 3 hour taxi drive, it was pouring with rain and we did not know where to go. We eventually found the one bar that was open and waited there until our room was ready. As this was our honeymoon we should have received a basket of fruit and a bottle of Rum in our room, this never happened and our honeymoon was never acknowledged by the hotel.

Rooms:
Once in our room we were most disappointed, it was not very clean, we had ripped sheets on the bed and the towels had seen better days. Very lumpy and uncomfortable pillows. The hairdryer did not work and overnight our fridge had switched itself off and had leaked water all over the floor. The toiletries were never replenished. The only good thing about the room was that our water was refilled every day. My husband was bitten every night in bed by bugs. The bathroom ceiling was falling down and the bath plug was indescribable.

Restaurants and Bars:
There should have been 3 restaurants and 5 bars open but there was only one restaurant and two bars open our entire stay apart from our last weekend when all the locals came and they were then opened and the locals were given preferential treatment. We found while the locals were at the hotel it was impossible to get food with the rudeness of the Dominicans, they were also very obnoxious and constantly stared at you which made you feel very uncomfortable.

Beach/Pools/Grounds:
The pools in our opinion could have been cleaner but they were ok, there was an adult only pool and we thought we would stay by that pool the weekend the locals descended on the hotel but this was not the case as it was full of Dominicans and children which made it to not be a very relaxing time. The ground were paradise looking with the beach and palm trees but it was very difficult to find your way around and it was poorly lit all the time.

Activities on and off the Resort/Hotel:
The activity staff did their very best to entertain us with a good show every evening and this was probably the best part of the holiday as they were all very friendly and made you feel welcome, they work extremely long hours for very little money and did their best for us.

Other Comments:
Our personal opinion is that this was our honeymoon, and although we had a good first week in the first hotel, we had a poor and awful time in our second week and has not given us the memories that we wanted to take away with us. This hotel was rated as a 3+ but I would give it only a 1+ and it has put us off from ever returning to the Dominican Republic again.

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Some Issues
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 2.00 of 5

Posted by:  Colleen  on Oct 6, 2010  >  1 contribution(s) Canada
Visited on: Oct, 2010 | Leisure | With friend
740 people found this review helpful

We had a two week stay at his resort. I wanted to rate this hotel a 2.5, but there are no half points on the rating system. Considering we only paid $1150 per person, we got what we paid for I suppose. The food overall is fine, but don't expect anything really familiar. We were expecting 2 a la carte restaurants and a buffet, as well as 5 bars. There were only 2 bars open and 1 buffet restauraunt during the week. The buffet converted to a la carte a couple of times during our stay. The only time all the restauraunts and bars were open were on weekends when the locals came to stay. They were served first and given preferential treatment. I can understand the staff kowtowing to them as they were probably intimidated by the demands and obnoxious behavior of these guests. First time in my life I had to literally fight to get food on my plate!
As mentioned in previous reviews, the pillows are awful so we brought our own and were grateful we did. The rooms were kept clean enough, but refills on shampoo and conditioner were non existant and hopefully you get your two water bottles in the fridge daily. There are only handtowels and and bath towels available, so bring your own faceclothes.
The ATM was broken the entire time we were there, so you have to use the one in town, not very far and a very scenic walk.
On the bright side, the resort is beautiful, as is the beach. The staff is wonderful, especially the Animation staff. They work very long hours for very little money. The shows they put on and the effort they make to entertain both kids and adults is commendable.
The highlight of our trip was the people we met and the Quad trip we took.

Arrival:
We were greeted and taken to our room in very good time.

Rooms:
Rooms are very simple, with a small fridge, one dresser, closet and a fair size bathroom

Restaurants and Bars:
When they are open, it's great. Food is much better when the locals come on the weekends.

Beach/Pools/Grounds:
Beautiful and clean

Activities on and off the Resort/Hotel:
Lots to do

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Was an OK Resort
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 3.00 of 5

Posted by:  Norma  on Mar 23, 2010  >  1 contribution(s) Canada
Visited on: Feb, 2010 | Leisure | With Spouse/Partner
890 people found this review helpful


Your Arrival:
Air Canada arrived on time and we had no problems at the airport with luggage etc. It took us a little over 2 hours to get to the hotel. Rough road because of construction. Found the front desk was fairly efficient but some people were not shown where their rooms were and had to drag their luggage around until they found it.

Rooms:
Rooms were clean. The maids took time to make sure the beds had a different theme everyday and put flowers on the bed to dress it up. The bathroom fixtures were a little outdated but everything worked. We only had 1 room key and that operated the hydro as well. Not a huge deal unless you forgot to take it with you. Rooms were quiet with no noise from others.

Restaurants and Bars:
Bars were good. The bar at the beach was limited in what drinks they knew how to make but the bars at the pools were fully trained. The food at the buffet was good with a nice variety every night. The a le cartes were disappointing. The seafood one was deep fried (whole)fish that was dried out and cold. Not much choice on the salad bar. The Italian one was not a whole lot better. You had to watch the menue because there was a "free" section and a section that you had to pay for the meal. Lunch was good with lots of variety as well.

Beach/Pools/Grounds:
The grounds were ok. Fallen branches were not picked up and you had to watch for falling coconuts. The farm next to the resort had a habit of letting their horses graze on the resort and every now and then they would decide to run through where people were laying at the beach leaving us nice parcels on the ground. That was usually cleaned up in a timely fashion. Wild dogs also roamed the beach. There were chickens in the buffet at breakfast and lunch. They didn't harm anyone but it you weren't born on a farm you might not appreciated it. The pools were small but lively but we didn't use them. The beach itself was always full of sea weed and not very wide. Basically you had a chair up a small embankment on the grass which was ok. No cabana's but lots of palm trees for shade

Activities on and off the Resort/Hotel:
The staff got everyone interested in something and there was a variety to choose from.

We took the trip to the VIP Beach. Supposed to be one of the 10 most beautiful beaches in the world. It was a beautiful beach except where we had to sit. Our little section was right in front of where all the locals tied their motor boats so we couldn't get in the water there and had to look at them from our chairs. The bathrooms overflowed into the swamp behind which in turn drained into the ocean right beside where we sat. The stench almost made your stomach turn and people were walking through it. The guide we had was really great and looked after us but he wasn't too happy with me when I pointed out the sewage draining. He said it was just the swamp but it didn't take much to know it was more than swamp water. My husband and I went way down the beach to go swimming but down there you had to rent a chair just to put your towel on it. The beach is beautiful and no one lives on it in that area. I was just horrified that we paid really good money to sit in front of the boats and smell and see sewage draining into the ocean right beside where we sat.

Other Comments:
Beautiful area of Dominican. Mountains and lush foilage. Poverty was very evident though. Very few vehicles. Most people rode the motorcycle taxi, horse or walked.
I would go back again though as it was a very quiet resort and nice for relaxing.

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Total relaxation for us and our friends -But we are not hard to please!!!
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 3.00 of 5

Posted by:  Sherri  on Mar 16, 2010  >  1 contribution(s) Canada
Visited on: Mar, 2010 | Leisure | With Spouse/Partner
860 people found this review helpful

As everyone I read reviews, but till you experience it's your opinon is all that matters. On that note this is mine.I found the resort very tidy, green and lush. It rained for 4 days, so had sun for 3. We made due as where I live it happens too. Staff was terrific, especially Noris,Wendy(maid) and Jose(bartender).Our room was oceanview, very tidy and clean. No problem with water tons of pressure, Tv worked -yeah not many English stations but I am not there to watch it. Horses outside my patio, but security shooed them away. I like horses so that doesn't bother me as much as rude people. But I only met a few so not a big deal. I really appreciated not hearing the BOOM to BOOM music. Activities were plenty and the staff were great. They put on terrific shows in the evening.Beach was awesome and the view was for me beautiful. You can walk to the town of Las Gerlas in 10-15 mins -1 way. I made a family very happy with babyclothes I brought. Very friendly people and most grateful.

Your Arrival:
Flight was on time with AC. Quick through customs and onto the bus. 2 hour bus ride they even stopped so you could purchase beverages if you chose.
Construction was on for new waterlines, which in my view is very important for the Dominican people. We have construction on going all summer here so grin and bare it. Check in at the resort quick and yes 1 key, 2 towel keys. You go later to get TV remote and safe key ($15.00US) for the week. Had our luggage taking to our room. Tip $2.00. Now I am here so let my vacation begin, and it did.
You just can't let the little things ruin a week by dwelling on it. My saying is suck it up Buttercup!!The other alternative is just not that great...

Rooms:
1107 -by reception/oceanview.
2 dbl beds, mattress ok, pillows just fair. But I knew I was not going to have my memory foam mattress or pillows like home.
Fridge stocked with pop and water. Key used for lights/AC..
Patio doors and patio set.

Restaurants and Bars:
1 Buffet and 2 Al la carte. Food was plentiful I just found not hot enough for me. You make your reservations for Al la carte the same day you want it. They are right front and center as you enter the buffet.
5 bars in total. I used 3 of them. Sure like those Banana Papa's!!

Beach/Pools/Grounds:
3 pools in total, looked clean enough to me and I am a pool supervisor home. Could be freshly painted. Lots of chairs around and please shower before entering pool as that is where you get most of the dirt into the pool!!
Grounds very well maintained, I gave hats out to the garderners.
Beach awesone, tons of chairs/shade and sun. Bar grill there and 2 bars.
Vendors do not bother you. Though some of certain groups don't mind stripping in front of you to change into their attire. Not hardly any topless around(sorry guys), and course well those speedos (figure it out).

Activities on and off the Resort/Hotel:
Tons of activities -ping pong, pool,archery,volleyball,croquet,shuffleboard,kayaks,snorkelling,aquafit,bingo,etc,etc. Can do it or not -I prefer the not!!

Other Comments:
This resort is older but they have maintained it well and I am sure renovations will be up and coming. My husband fixed our shower and our friends -if no water pressure A)Take CLR down B.)Use toothpick to clean the water spout.. There problem solved!! If more of ya's in the room then purchase the 2nd key. Again problem solved!!
Safe -you have total control as you use your password, and if it doesn't cooperate -be nice and ask at front desk for some help. Which I did. Hint use 4 numbers not 6.

Hope this all helps you and have a very nice happy vacation as alot of people are in worse positions than us -just think of Haiti or someone ill in your life.

Adios

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Not a 4 staff
Grand Paradise Samaná

User Rating:  Grand Paradise Samaná Review: 3.00 of 5

Posted by:  Bonnie  on Mar 16, 2010  >  1 contribution(s) Canada
Visited on: Mar, 2010 | Leisure | Family and Kids
635 people found this review helpful

The bus trip to the resort took over 2 hours not the 40 minutes promised. The guide stopped for beer for some passengers so we had to make another "pit stop" before we arrived at the hotel. Were told that we would only get one key per room or we could pay $3.00 per day for an extra key. This is the hotel chain's policy which I feel is unsafe and an inconvience.

Your Arrival:
Arrival went smoothly but there were not enough welcome drinks for all arriving passengers.

Rooms:
Rooms were very clean but need upgrading. Not all the equipment worked well. You needed the key to use the ac or lights which was a problem with only one key.

Restaurants and Bars:
Food was good and plentiful. The plates in the specialty areas were hot but the food was not. You had to get up and get your own drinks as there were not enough staff. The chef in the buffet area was upset when you asked to have your meat a little more browned. Bar service was good but on the night of the pool show they left one poor bartender alone in the pool area. Also, I did not see any food tables set out on the beach as previously mentioned, there was also no food at the appointed bar during "snack time"

Beach/Pools/Grounds:
Beach was nice. There was a lot of seaweed in the water but the beach was cleaned daily of the seaweed. Pools were kept clean. The grounds were well maintained but there were horses so you did have to watch for their deposits. One was by our patio the first night giving us a scare. More lighting on some paths would also help.

Activities on and off the Resort/Hotel:
We did not participate in any off resort activities. The activity staff on the resort were pleasant and encouraging to visitors. They work long hours and provide excellent evening entertainment

Other Comments:
I do not appreciate the tour companies fabrication of the time it takes to get to this resort - you would need a divided highway to get their in the 45-60 minutes. Was we boarded the bus to leave our guide told us we would be at the airport in 70 minutes - the whole bus laughed at him! This could be a very nice resort if it was upgraded = worth the drive!

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