The Grand Palladium Bávaro Resort & Spa Reviews

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The Grand Palladium Bávaro Resort & Spa  

C/ El Cortecito, Playa Bávaro, Punta Cana

Our Best Visit Ever
Posted by: Valerie  on Oct 10, 2014
see all reviews

The Grand Palladium Bávaro Resort & Spa Reviews
The Grand Palladium Bávaro Resort & Spa Pictures and Information
The Grand Palladium Bávaro Resort & Spa Bavaro Beach Dominican Republic

#14 of 29 Hotels in Bavaro Beach

user rating 4.5

based on 13 review(s)

The Grand Palladium Bávaro Resort & Spa Information


The Grand Palladium Bávaro Resort & Spa is set in an exceptional spot right on the sea front of the well-known Bávaro beach. It is built on an enormous site next to the Grand Palladium Palace Resort Spa & Casino and Grand Palladium Punta Cana Resort & Spa. The facility is surrounded by a coconut palm plantation and lush tropical vegetation.

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The Grand Palladium Bávaro Resort & Spa Reviews

The Grand Palladium Bávaro Resort & Spa Review: 4.5 of 5 13 review(s)
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The Grand Palladium Bavaro offers wide choices....
The Grand Palladium Bávaro Resort & Spa

User Rating:  The Grand Palladium Bávaro Resort & Spa Review: 4.00 of 5

Posted by:  Jim,Jean,Don,Kay  on Dec 3, 2012  >  2 contribution(s) Canada
Visited on: Dec, 2012 | Leisure | With Spouse/Partner
1876 people found this review helpful

We travelled to the Grand Palladium Bavaro with another couple for our 15th Dominican visit together. This was our second Punta Cana visit and their first. We have been to may other DR locations together but usually pick Peurto Plata and area resorts. We flew from Toronto on Transat and had a great flight. Transat was great as usual. We have travelled with them many times. Punta Cana Airport was fast and efficient. The tour bus ride to the resort was good and takes just over 30 minutes.
Check in at the Palladium with our group of about 20 to 25 people was slooooow, unorganized. We arrived right on time - at about noon - but they were not expecting us??? We were hearded from the lobby to another room to be signed in and told no rooms until 3 p.m. They ran out of arm bands and we had to wait until they found more. We were finally directed to a buffet so we could eat. This was the most time consuming check in that we have had anywhere. Very frustrating even if you put yourself into DR time holiday mode. After lunch we did get our rooms - kind of. We had requested second floor rooms for both couples - well surprise neither of us got one. Usually we have been accomodated at other resorts. We had specified this on booking as well as sending an e-mail the week before. Truly disappointing customer service.

Room Number:
7110

Room Block:
7100

Arrival:
Very slow check in process. It appeared resort was far from full so it makes you wonder why such a problem with accomodating requests. Next morning Transat rep was a no show for the time specified for orientation. That too is a first - usually they are great and send a sub if unable to attend. He did eventually show up - but by that time we we out making the best of our time.

Rooms:
Despite being ground floor rooms they were nice rooms. Whirlpool tub was a nice centre piece to the room. They were clean and well kept. We had no bug problems but our friends did have roaches three times. It took into day three with trips and calls to the front desk to get a light repaired over our sink area. Again probably the worst service of any Dominican resort we have been to. The house keeping staff was excellent and had everything spotless. We always had towel sculptures and most nights they had turn down service with chocolates. Very nice. Fridge was always restocked after the first day when I did leave a note asking for "mas agua por favor" as they did forget. We did receive a complementery fruit basket, small bottle of rum and a figurine. The room safe is included with the package - nice touch. Lots of hot water and the air worked great.

Restaurants and Bars:
We started by eating the first day breakfast and lunch at the Bavaro buffet. We found service was bad and the staff sure did not look like they were having any fun. It was great not to need reservations at any of the 9 a-la-cartes. We ate at them six times. Japanese is a MUST - fabulous food - great showmanship. Wine was all bottled wine at all meals - very good. Bars were excellent. Brugal being the rum of choice. Drinks we always excellent!

Beach/Pools/Grounds:
Grounds were immaculate. Covered walkways provided good cover for those rainy nights or days to go from place to place under cover. Pools are good. Kids splash pool area one of the best we have seen. The beach is your typical Punta Cana sand - light coloured - beautiful clear water as well.

Activities on and off the Resort/Hotel:
Nobody bothers you to participate in activities - they are there if you want - and that is what we prefer - others may look for more - individual preferences. We did not do any excursions as we have done them before and prefer R and R. We did not take in any shows but they are there. Lots to do if you want - actually have a great facility for everything. The kids castle is amazing for families with kids - even has zip lining for them and child care as well.

Other Comments:
Definately a resort we would recommend for all. Just beware of a few glitches - that can happen anywhwere. It would be good to see them up the variety on the buffets and snack areas but are quite acceptable at the level they are. If you book the Bavaro section be sure to use the other sections as they are MUCH BETTER. As long as you have full access to them then this is a good value. If you had to stay only at the Bavaro section I would not go back. If I had to choose Punta Cana or Peurto Plata my prferences definately lie with PEURTO PLATA...Salud!

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A Great Experience.....
The Grand Palladium Bávaro Resort & Spa

User Rating:  The Grand Palladium Bávaro Resort & Spa Review: 5.00 of 5

Posted by:  Ruth (mra) & Dave  on Feb 20, 2013  >  1 contribution(s) Canada
Visited on: Jan, 2013 | Leisure | With Spouse/Partner
1788 people found this review helpful

It is not often that we vacation in Punta Cana, because for us the area can be beyond our budget. But it has been said “when you find a price & place that fits your budget, book it”. That is exactly what we did for our 2013 winter vacation, although we ended up booking 6 ½ months out.

Flight: Our travel arrangements were with Transat Vacations, departing from Toronto Airport. We chose Transat due to it’s pricing/early booking bonus, flight time & the availability of Club Class.
Departure was a humane 8:00am, which meant that we would get into Punta Cana just after 12:00noon & have time to relax and adjust in our “home away from home” for the next 2 weeks. We had an excellent flight, enjoying all that was available to us in Club Class…wider seats, lots of leg room, hot meal, champagne & orange juice, individual viewing screens with a selection of music, movies & sports & lots of attention by the Flight Crew. Immigration paperwork & Tourist Cards were passed out on the flight & we had plenty of time to get them ready for landing.

Airport Arrival: A pleasant flight found us arriving at PUJ Airport at 12:53pm. We were off the plane & walking into the Arrivals area within a matter of minutes. D.R. Immigration and luggage unloading was quick and we were outside looking for our transfer bus inside of 30minutes. We were on the smaller of 2 buses & arrived at our resort by 2:30pm.

Arrival:
Resort Arrival: This was a very disorganized ordeal. There were only 2 staff members on the Reception Desk to look after the group that arrived. After waiting in line for 20 minutes, we were given our bracelets, an information packet & then told to come back in 30 minutes…no room was ready for us. After changing into more comfortable attire & ordering a drink from the bar, we went back to Reception a few more times, still, with no room available for us. Finally, 2 ½ hours after arrival we have a room….and a room upgrade! Our original booking was a “Deluxe Imperial Garden View” & our upgrade was a Junior Suite with Garden View.
We are driven to our room & a very capable Porter handles our luggage. Our room is beautiful, but we need to get lights working first. Our Porter goes back & forth to Reception for us to get the proper card for the “wall reader”, but for some odd reason nothing seems to work. He finally has Maintenance come and in a short time, the proper card is found, inserted and we have lights !!

Rooms:
Rooms:As I mentioned, our room was upgraded to a new renovated Junior Suite. We are in Villa 18…a building that holds 8 rooms. We’re on the second floor, room # 1185 & our balcony faces the inner garden area. According to the resort map, we’re not far from the beach & the pool, about a 5 minute walk to the beach & 5 minute stroll back to the main Lobby & Reception. Our room consisted of a full King-size bed with 2 bedside tables, a pullout couch for additional sleeping space if needed. A credenza held a mini bar, with 2 pull out drawers for coffee supplies & an ice bucket and on top of the credenza was a new flat screen tv. To the left of the credenza was a desk with I-pod docking station & coffee maker. There is a full wall of wardrobe space, but unfortunately the wardrobe didn’t have enough drawers or shelf space for your clothing. Hangers were available, but I brought extras with me to supplement. Iron & ironing board were stored in the wardrobe, and robes & slippers were available for use too. Two things that I liked about the wardrobe space…1) under the lowest shelf, there was space big enough to store your suitcase, so it was out of the way for the duration & 2) the safe was located in the wardrobe, at the right height so that you weren’t a contortionist when you used it AND it was electronic !! (cost of the safe was included in our room package). The bathroom was roomy…a deep Jacuzzi tub, a glassed in stand-alone shower stall, & enough counter space around the sink to hold our essentials. Also provided & replenished daily was a basket of shampoos, lotions & shower gels. We had no problem with water pressure or hot water for the shower, but had to be careful on where the shower head was positioned, as water could leak out and puddle on the floor, causing a hazard if not noticed. The bed was comfortable, but the pillows were something to be desired ! We knew this before arriving & each brought a pillow of our own, as we were not about to pay for pillow selection!!
The mini bar holds water, pop & beer and is replenished daily. We left a tip and note for the “water guy” requesting the amount of water needed and we never ran dry that is for sure !!
Our maid did a fantastic job with our room, although it was almost 3:30/4:00pm in the afternoon before our room was made up. A couple of times we came back early, only to sit on the balcony when she was ready to tidy up. Rosa made towel sculptures for us a few times & our maid in the evening, when doing the “evening turn down ser

Restaurants and Bars:
Food/Restaurants: We had no problem with food during our 2-week stay. There was always something to tempt the taste buds & keep the pangs of hunger at bay. Theme nights kept things interesting: Sunday: American; Monday: Mexican; Tuesday: Oriental; Wednesday: Italian; Thursday: Dominican; Friday: Gala; & Saturday: Spanish.
The main dining room was open in the morning for breakfast from 7am – 10am & had a wide variety of foods….eggs, pancakes, French toast, fruit, breads, meats, smoothies, juices, cheese, cereal…anything your heart desired, it was available. For those who are bacon lovers, there was no shortage of bacon in the mornings !! The dining room was closed at lunch & the beach restaurant La Arrecife was open from 12:00-4pm. At times, this restaurant was very busy & you had to lineup just to get seated at a table! The wait-staff really hustled in order to keep tables cleaned & set & serve the hungry beach goers! Food was plentiful…hot was hot, cold was cold, all so delicious. We had the opportunity to eat at the beach/poolside restaurants of the GPPunta Cana & the The Palace & I think our favourite place to be was la Behique Restaurant in the Punta Cana section.
There were 5 restaurants & 8 a la carte restaurants available to us. We checked out 5 a la cartes (Mexican, Asian, Spanish, Japanese & Brazilian) & of these, our favourite was the Japanese.
The Palladium has a great system for marking tables, which other resorts should take into consideration. On the table is a card – green on one side for Vacant, & red on the other side for Occupied. As people went around the dining room seeking a table, if the red card was showing, there was no chance of someone else taking a table that you had picked out for yourself ! Also during the lunch hour, if you were eating at a poolside restaurant, your bathing suit must be covered & you had to be dry.

Evening Entertainment: We had the chance to see a few good shows in the Sunset Theatre, but our favourite entertainment was the pianist at Hemingway’s. Hemingway’s is open nightly 5pm to 12midnight, & is a great place to meet friends, play cards or sit and relax.

Beach/Pools/Grounds:
The Resort & Grounds: The Grand Palladium Bavaro is within a complex of 3 other resorts…the GPPunta Cana, GPPalace & The Royal Suites by Turquesa. When staying at the Palladium, you have the use of all the facilities at the other resorts EXCEPT the RST….you can visit, but not par-take. It is advised that upon your arrival, grab a map of the complex, a drink from the bar & hop on the “people mover train” for a leisurely ride around the resorts…that way you will have a better idea as to where everything is located. The gardens & grounds of the Bavaro section are fabulous…well groomed, lots of color and an abundance of flowers. There are quite a few “Lagos” or ponds in the garden areas, filled with fish, ducks, flowers, fountains & the odd Egret or two. The walkways are cobblestone & are sheltered with thatched roofs…keeps the sun and/or the rain at bay as you make your way to your Villa or to the Lobby. We found some areas at night, to be low lite, especially some of the short-cut paths that were between the Villas. It’s a good idea to carry a small LED flashlight with you…it sure comes in handy!

Pool: The pool was a nice area to be, but at the time of our stay, it didn’t seem to be overly busy. There were plenty of loungers & palapas around the pool area and while there, we didn’t see too much of “the towel game” being played. The swimup bar & the pool bar diverse clientele during the day time hours.

The Beach: This is one of the nicest sections of Bavaro beach & it’s walkable in both directions. There were plenty of loungers & palapas on the beach, along with palm trees along the edges making for a nice shady spot. The one main problem that I had with the beach area at the GPBavaro, is that there were no actual chairs available on the beach for sitting. Even the Bar Kiosks didn’t have seating available. For those who have problems getting in & out of a lounger, chairs would have been much better. So we were quite pleased to find a nice patio area at the GPPunta Cana, just across from the beach snack bar….tables & chairs in a lovely shaded area, that we could sit and watch all the activity on the beach, in the water & in the air!

Other Comments:
Going Home: As they say, “all good things must come to an end” and so it was with our vacation. Our return to the Airport was quick, with no stops at other resorts …our bus was full. The Departure area of Punta Cana Airport has changed quite a bit since the last time we used it & unfortunately we didn’t find any great deals at the Duty Free this time around. We had an excellent flight home to Toronto, getting in on time and having a chilly awakening to the return of winter weather.

A wonderful holiday in a beautiful part of Punta Cana. Would we recommend this resort? Definitely! Would we return to the Grand Palladium? If the price was right, yes!!

Lobby/Reception:
Lobby/Reception/Lobby Bar: A huge area that is a bee-hive of activity for all things: arrivals, departures, Orientation meetings, Tour Operators, computer desks, Library exchange, Guest Services, Palladium Travel Club & of course, the Lobby Bar. In the centre of the Lobby is a Lago/pond with 2 fountain type columns, 2 huge Coy fish and a group of turtles. In the evenings, a “live” dance band performs bringing excitement up a notch or two! The staff who work Reception speak reasonably good English, enough to get their point & message across…and if you can speak a little Spanish, they appreciate it very much. Just off the Lobby by the Bar is a lovely Courtyard, complete with tables & comfortable chairs and palapas big enough to keep you dry if it decides to rain! Directly across from the entrance to the main Lobby, are the shops & the Sports Bar. Prices foritems in the shops were not bad, & others were outrageous. The Sports Bar was a happening place…food available all day & night and the best place to get a “grilled chicken panini sandwich” ….so good ! Three (3) t.v.’s were mounted on the walls & could be watched from all angles of the room. A couple of pool tables were down at the back & seemed to be widely used.

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Our Best Visit Ever
The Grand Palladium Bávaro Resort & Spa

User Rating:  The Grand Palladium Bávaro Resort & Spa Review: 5.00 of 5

Posted by:  Valerie  on Oct 10, 2014  >  1 contribution(s) United Kingdom
Visited on: Sep, 2014 | Leisure | With Spouse/Partner
909 people found this review helpful

Our vacation was from 20th Sept to 4th Oct 2014. This was our 4th visit to this group of hotels but the first time we had stayed in the Bavaro section. We have previously stayed in the Punta Cana and the Royal Suites Turquesa before. There is also the Palace section which completes the four sections to this beautiful resort.

While transferring from the airport our tour operator gave us the forms to complete to make registration at the hotel much quicker. This is an improvement that was noted and appreciated after a 12 hour journey.

We arrived at the Bavaro mid afternoon and were immediately offered cool refreshing fruit cocktails by hotel staff while signing just 2 forms of registration in reception. The receptionist gave us our wrist bands which denotes which side of the resort you are staying in. We were also given 4 cards, two are access cards so you can enter your room and the other two are so that you can gain blue beach towels. These towel cards can be exchanged for towels by the pools during the day and can be exchanged at the end of the day once you have finished with the towel.There is a charge for towel cards not returned at check out from the hotel.

A bellboy was asked to escort us to our room but as it was beach front and a fair distance from reception the staff arranged transportation as my husband has poor health.

Room Number:
1294

Room Block:
29

Arrival:
Our vacation was from 20th Sept to 4th Oct 2014. This was our 4th visit to this group of hotels but the first time we had stayed in the Bavaro section. We have previously stayed in the Punta Cana and the Royal Suites Turquesa before. There is also the Palace section which completes the four sections to this beautiful resort.

While transferring from the airport our tour operator gave us the forms to complete to make registration at the hotel much quicker. This is an improvement that was noted and appreciated after a 12 hour journey.

We arrived at the Bavaro mid afternoon and were immediately offered cool refreshing fruit cocktails by hotel staff while signing just 2 forms of registration in reception. The receptionist gave us our wrist bands which denotes which side of the resort you are staying in. We were also given 4 cards, two are access cards so you can enter your room and the other two are so that you can gain blue beach towels. These towel cards can be exchanged for towels by the pools during the day and can be exchanged at the end of the day once you have finished with the towel.There is a charge for towel cards not returned at check out from the hotel.

A bellboy was asked to escort us to our room but as it was beach front and a fair distance from reception the staff arranged transportation as my husband has poor health.

Rooms:
The room
We were kindly upgraded to a romance suite which was building 29 room number 1294 and it faced the sea and was ground floor. On entering the room our initial response was one of WOW. The room was very large with a super king sized bed, flat screen tv,sofa bed, chairs and coffee table and other amenities within the room. Our room also came equipped with iron/ironing board/ bathrobes/slippers/safety deposit box/ kettle/coffee & tea/ fridge containing beer & soft drinks as well as water. In the bathroom was a basket of toiletries containing shampoo/shower gel/comb/cotton buds/razor/toothbrush and toothpaste and a small sewing kit. If you used any of the items in your room or bathroom they were replenished each day. There are plenty of towels provided in your bathroom and once they were dirty you just placed them in your tub and fresh ones would be brought once your room was serviced. The air conditioning was fantastic and at times we turned it off at night as it kept our room extremely cool. We had a minor issue when we first arrived with the air conditioning leaking a little water onto the floor but a telephone call to reception and maintenance arrived within 15 minutes and promptly repaired the issue.
The romance suite has a fabulous bathroom and you will find a double jacuzzi tub/ twin sinks/ toilet/ internal shower and also an outside Mayan shower with a hammock. The Mayan shower is accessed through glazed doors and is situated under a thatch roof and at times we would shower late at night in there as it was warmer than our room.
We had a sea facing balcony that contained 2 chairs and a small table and also a clothes rack for drying your damp clothes.We often watched a small black crab that had burrowed into the soil just outside our room and would scuttle away if disturbed

Restaurants and Bars:
The Restaurants
Breakfast
As a guest of the Bavaro you can eat at any of the buffets in the Punta Cana/Palace or Bavaro. Each day at breakfast there is a selection of hot and cold foods that should satisfy even the pickiest of eaters. Choices available included cereals/ eggs& bacon/frankfurters/ yoghurts/ continental breakfast items/preserves and fresh fruit. There were so many options available and you can also ask the chef to prepare a fresh omelette containing ingredients of your choice.

Lunch
This could be taken at the Arricefe which is situated right on the beach at the Bavaro or you could eat at the beach side buffet in the Palace. There was also available 2 snack bars, one is the 24 hour sport bar and the other is on the beach by the Palace pool. Food items available would include fish, meat and salad dishes. You could also have a panini with your choice of filling. There was pizza, chips and burgers for those who dont want main meals and prefer more a snack. The Sports bar also has lovely fried chicken and i recommend the philly steak panini as it has such a great flavour.

Dinner.
There are many options for your evening meal that i would advise planning before you go as to where you want to eat. As a guest of the Bavaro you can book an A La Carte restaurant on the night you wish to eat subject to availability.As it was low season while we were there it seemed there were no issues getting a table on the night of your choosing. Options for meals availale included Steak House. Mexican, Asian, Japanese,Spanish, Italian as well as buffet restaurants which had a different theme each night. We had the Japanese 3 times during our stay and loved it each night as we had the pleasure to sit at a Tepenyaki table and were entertained by the chef while he cooked our delicious food.We also tried the Spanish Tapas but although the food was good it was not to our taste.
We were also fortunate enough to have VIP wrist bands which entitled us to access The Royal Gourmet and La Chanterelle restaurants which can only be accessed by Royal Suite/Travel Club Members. These restaurants serve the most amazing food and the service is second to none.

The Bars
Where to drink? Anywhere to be honest. There are many bars around the whole resort and you can access them up to 24 hours a day. Only the Sport Bar is open 24 hours! For an air conditioned bar then head to Hemmingways which serves branded liqours such as Smirnoff/Baileys/Budweiser etc. All bars are non smoking now which is a great improvement compared to last years visit. Although i am a smoker it is minimal effort to just step outside into the open and have your cigarette, All bars serve Presidente beer as well as cocktails and drinks of choice. The ice is perfectly safe to have in your drink and for those who have previously wrote that drinks are watered down....I totally disagree with them. Maybe they had too much ice in their drinks!!

Beach/Pools/Grounds:
Our vacation was from 20th Sept to 4th Oct 2014. This was our 4th visit to this group of hotels but the first time we had stayed in the Bavaro section. We have previously stayed in the Punta Cana and the Royal Suites Turquesa before. There is also the Palace section which completes the four sections to this beautiful resort.

While transferring from the airport our tour operator gave us the forms to complete to make registration at the hotel much quicker. This is an improvement that was noted and appreciated after a 12 hour journey.

We arrived at the Bavaro mid afternoon and were immediately offered cool refreshing fruit cocktails by hotel staff while signing just 2 forms of registration in reception. The receptionist gave us our wrist bands which denotes which side of the resort you are staying in. We were also given 4 cards, two are access cards so you can enter your room and the other two are so that you can gain blue beach towels. These towel cards can be exchanged for towels by the pools during the day and can be exchanged at the end of the day once you have finished with the towel.There is a charge for towel cards not returned at check out from the hotel
The Grounds
While travelling through the grounds i could see so many changes since our last visit and this was all very positive to us.The gardens are immaculate and gardeners can be seen each day working to keep the gardens maintained to a high standard.We often watched gardeners ging up to the top of palm trees and cutting down the coconuts. They would then offer these to us so that we could sample the freshness of the milk inside. Throughout the grounds there are many types of flora and fauna which the hotel endeavours to have names nearby so that we can learn what they are. This we found helpful as most plants are not found here in the UK. The grounds have covered main walkways that generally lead from main reception areas to the beach and there are smaller uncovered walkways which lead off to villas or other areas of interest. There are ponds both in front of reception and also midway through the Bavaro resort. These contain fish, terrapins,ducks and a flamingo.The hotel provide boxes containing bread so that we could feed the animals there. Walking the grounds you will also come across a peacock and pea hen as well as the occasional cat and humming birds.The grounds are very extensive and well worth walking through just to enjoy the stunning setting. There is also a train that circles the complex that you can get on if you do not wish to walk too far and this stop at frequent intervals so that you can get on/off where you wish. There are also white golf carts that can transfer you but these are mainly for Royal Suite/VIP and Travel Club patrons. Throughout the resort there are signposts given you directions to restaurants/disco/casino/pools etc. Also there are maps which show the resort and where you are which really helps you get your bearings.

Activities on and off the Resort/Hotel:
Activities.
During the day the Animation team will entertain you with fun and games. Have fun participating and enjoy the chance of winning a bottle or two of rum. There is an on site sports complex that offers many choices such as tennis/football/archery & mini golf. During the evening there is entertainment in the lobbies of each resort which includes live music. There are 2 theatres which have nightly shows and some of these require audience participation. There is also the Sunset disco which is open till 3am where the music is a mix of Dominican and pop and the animation team join in each evening for some dancing. Also once a week there is a beach party on a Thursday evening just by the new Swim up suites. Go along and dance till midnight in the sand to some top dance tunes and enjoy a rum or two served by the bar that is there.


Other Comments:
The Staff
I have read many previous reviews about staff not being friendly. We have never in any of our visits had this problem. We have always been greeted everywhere we go with a smiling face and a "Hola". Smile and say "Hola" back and make an effort to learn some basic Spanish. We are greeted each year by familiar staff who approach us and give us a fabulous welcome hug. We regard the staff as our family as it always feels like we are coming home to family each year.
I must at this moment say a special thank you to Jesus (supervisor)in Bavaro reception. My husband had left at home vital medication to ease his breathing as he has terminal cancer. I approached reception as my husband was struggling to breathe and explained to Jesus that we needed specific medication. He telephoned the local pharmacy and the medication was available to purchase. Jesus liased with the pharmacy as interpreter and when the medication was ready he used his own transport to go and fetch it for us. I subsequently found out that this member of staff has recently joined the Palladium Bavaro and he is a great credit to your organisation for his customer service. We would also like to thank Melky Ciprian who we met last year and telephoned us in our room to make sure we had everything we needed.
Lastly and most importantly the gentleman who has made our stay the best ever was Octavio Subervi who organised our room and ensured that our special needs were met fully. Without this lovely gentleman i know my husband would not have ventured much out of the room due to his illness but Octavio ensured we had transport when needed and full access to amenities. This is the type of first class service we would not receive anywhere else.

Will we return?
Without a doubt the answer is yes providing my husband stays well enough until next year.

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