The resort is not ready to have guests. Most families waited from 3 to 8 hours for a room. We saw and spoke to about 20-30 families over the first two days having the same problems as us. We arrived at 2 and got a room at 7:00pm. Some did not get rooms until 12:00 in the morning. They had no room keys so they told us to get a guard to open the doors. Trying to find a guard when you needed was a chore.
We had three rooms. No A/C in one, the fan in the second room made so much noise that we could not run it while in the room or at night, no control of the A/C in the third (50F or 80). Dozens of rooms had the roof leak over their beds and complained parts of the ceiling were falling on them as they slept. The halls are always flooded during the rain. Two inches in our room by the door. My sons room door would not lock and we had to wait two hours for a repair man to come fix it. Our three rooms had no cable TV however I did figure out how to connect them myself and program the TV channels. There were no towel racks or toilet paper holders in the bathrooms. No handles on the shower or toilet doors. Room service was non existent unless you called several times. Rooms were made each day by 6-7:00pm. We always were out of bath towels. We had suites (Preferred Club) but there were no drawers to put our clothes. My wife kept hers in the night table drawers and I used my suitcase.
The floors in the rooms and parts of the lobby are smooth tile that were like sheets of ice when wet. We fell or slipped many times.
Restaurants and Bars:
The food is just average. Getting reservations at the habachi restaurant is a trick. You need to get there by 5:45 and wait until 6:30 when it opens to get in line to make reservations for 1 of the 9 seating available the entire evening.
They ran out of beach towels several times a day. They ran out of vodka several times and we had to wait til the next day. You need to get up early to get a lounge chair on the beach and even earlier to get one at the pool. We saw many argument about stolen chairs.
Activities on and off the Resort/Hotel:
The state of the art Gym is a small room with 1960 bar bells. One of three Hobi sailboats were broken making lines very long making there first come first serve policy anoying. We had to stand there for up to 1-2 hours to get the next available one. The Theater was closed and we saw no shows.
Well I could go on forever but this should be enough for you to make your decision. There are too many great resorts out there to waste your time on this one.