The Royal Suites Turquesa by Palladium Reviews

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The Royal Suites Turquesa by Palladium  

C/ El Cortecito, Playa Bávaro, Punta Cana

Nice resort, poor service
Posted by: Kim on Mar 9, 2015
see all reviews

The Royal Suites Turquesa by Palladium Reviews
The Royal Suites Turquesa by Palladium Pictures and Information
The Royal Suites Turquesa by Palladium Bavaro Beach Dominican Republic

#8 of 29 Hotels in Bavaro Beach

user rating 4.3

based on 25 review(s)

The Royal Suites Turquesa by Palladium Information


The Royal Suites Turquesa by Palladium is an exclusive hotel located within the Grand Palladium Punta Cana Complex Resorts & Spa. The concept of The Royal Suites is a differentiated care with personalized service for adults only. Enjoy privacy, relaxation and tranquility in this luxurious resort.

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The Royal Suites Turquesa by Palladium Reviews

The Royal Suites Turquesa by Palladium Review: 4.3 of 5 25 review(s)
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Disappointment & dissatisfaction.
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 2.50 of 5

Posted by:  Kerry  on Jun 1, 2009  >  1 contribution(s) 
Visited on: Jun, 2009
823 people found this review helpful

My husband & I love to travel. We have gone on several cruises & have enjoyed them immensely. Wanting to try something new this time, we chose the Royal Suites Turquesa by Palladium which we were told was a 5 star resort. We always have a positive attitude & when we are on vacation, we have the attitude of “we are not at work, we are not at home cooking & cleaning, so how bad can it be, right????”

We usually can find the good in anything, so I will start with the GOOD:

We thought the butler service was a great idea. We loved that our butler made reservations for us at the restaurants so we wouldn’t have to wait in line to be seated. That being said, the butler was only at her desk a couple times for short periods of time so it was difficult to get the chance to speak with her. We loved the fact that they have an adult only section of the resort & beach. It was very peaceful & quiet.

Now for the BAD:

The weather was awful. There were thunderstorms every day & night. In the whole 7 days we probably got a total of a few hours of sun. The rooms were leaking & the resort was flooding. It made getting around pretty difficult. The weather couldn’t have been helped, I admit, but I do think the resort could have made things a little easier for us or compensated us in some way. I am not sure if it was the weather, or if this was just par for the course, but their attitudes were very poor.

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Disappointment & dissatisfaction.
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 2.50 of 5

Posted by:  Kerry  on Jun 1, 2009  >  1 contribution(s) 
Visited on: Jun, 2009
823 people found this review helpful

My husband & I love to travel. We have gone on several cruises & have enjoyed them immensely. Wanting to try something new this time, we chose the Royal Suites Turquesa by Palladium which we were told was a 5 star resort. We always have a positive attitude & when we are on vacation, we have the attitude of “we are not at work, we are not at home cooking & cleaning, so how bad can it be, right????”

We usually can find the good in anything, so I will start with the GOOD:

We thought the butler service was a great idea. We loved that our butler made reservations for us at the restaurants so we wouldn’t have to wait in line to be seated. That being said, the butler was only at her desk a couple times for short periods of time so it was difficult to get the chance to speak with her. We loved the fact that they have an adult only section of the resort & beach. It was very peaceful & quiet.

Now for the BAD:

The weather was awful. There were thunderstorms every day & night. In the whole 7 days we probably got a total of a few hours of sun. The rooms were leaking & the resort was flooding. It made getting around pretty difficult. The weather couldn’t have been helped, I admit, but I do think the resort could have made things a little easier for us or compensated us in some way. I am not sure if it was the weather, or if this was just par for the course, but their attitudes were very poor.

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Nice resort, poor service
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 3.00 of 5

Posted by:  Kim  on Mar 9, 2015  >  1 contribution(s) Canada
Visited on: Mar, 2015 | Leisure | With Spouse/Partner
271 people found this review helpful

The beach is gorgeous and the pools are large and well kept. However, the service is poor. We payed for the upgrade and found we were waiting all the time for service in the restaurants and bars. Would not return.

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Pool and beach great but food not the best.
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 3.00 of 5

Posted by:  lisa  on Jun 13, 2012  >  1 contribution(s) United States of America
Visited on: Jun, 2012 | Leisure | With Spouse/Partner
1072 people found this review helpful

My husband and I usually take a cruise. Had this hotel recommended to us, we did feel staff was very sweet and expecting a tip for everything you do. Somewhat annoying. Would rather give one larger tip than a tip for very move they make. Kept saying OK, OK waiting for the tip. Only 2 restaurant's had good food, Japanese and Brazilian. Casino is small and. Most machines were broke. Intertainment was fine. Thank god the weather was fabulous, the beach and pool was enjoyed. Only 2 types of beer. Presidente and Millerlite. Other drinks a bit sweet. Dessert very tiny. NY cheescake as they called it any New Yorker would flip. Not even close. One thing you don't gain weight like a cruise.

Room Number:
5007

Room Block:
tarquesa

Arrival:
June4,2012 to June 8,2012

Restaurants and Bars:
Gourmet terrible food. Steak place also terrible. Salmon worst I ever had. My husbands steak awful
Japanese and Brazilian were very good. Service good also.Breakfast room service fair. Lunch at pool fine.

Beach/Pools/Grounds:
Grounds beautiful. Well kept. Pools same. Beach same.

Activities on and off the Resort/Hotel:
Just pool.

Other Comments:
Need to improve food at restaurant's. Heard other people complaining.

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Wonderful rooms - food adequate
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 3.00 of 5

Posted by:  Mark  on Apr 17, 2012  >  1 contribution(s) Canada
Visited on: Feb, 2012 | Leisure | With Group
1077 people found this review helpful

Four of us traveled to the Royal Suites in Feb 2010.
The Palladium complex is made up of several Palladium resorts grouped together. The Royal Suites is the Adults Only quieter section. We stayed in the newer section (farther away from the beach - but still not too far). Rooms were fabulous. Room service quick and awesome! The beach was absolutely wonderful. Lots of shade to be found if you needed (and if you got there early enough). Because there is no limit to how many towels you may have, people seem to "save" extra chairs at both the beach and the pool, but even so, there are lots of chairs available, though not always enough shade. We booked reservations at some ala cartes which are spread out through the complex. Not blown away by any of the food, but all of the service was top notch. A couple of us did come down with stomach prolems, although that could have been from meals we recived on excursions. Speaking of which - Catalina Island Catamaran Excursion was fantastic! The only negative comment I would have is that the complex was almost too large, making for a long way to go for evening entertainment.

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good place to go
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 4.00 of 5

Posted by:  clarke  on Jul 10, 2014  >  1 contribution(s) GERMANY
Visited on: May, 2014 | Leisure | With Spouse/Partner
539 people found this review helpful

Royal suites is a beautiful resort that anybody looking to have a great time out of their normal lives should visit in DR, I enjoyed my stay here and hope to come back here again whenever it is possible. I stayed in this resort with my husband in April 2014 for our annual vacation and it was so much fun for us. We had a room in the building which overlooked the pool and the view was beautiful. We never had any issues with the room or any equipment in the room; it was extremely clean and large enough. All the staff in this resort was nice and friendly and the butler service here was great. The resort grounds are well maintained and well kept. The gourmet dishes were all delicious as we would go there every day to have our meals, the service was very professional. The Japanese and Brazilian restaurants were all great and there was always something to eat there so we never had bad meal day throughout our stay in this resort. The room service is quick and effective and it never took time for our orders to arrive. We specifically enjoyed the beach, it is big and beautiful and we usually take romantic walks on the beach almost throughout the 2 weeks we spent here. There are several shops just outside where you can do your shopping so we bought some things before leaving the resort. We will be coming back here for our next vacation or maybe for Christmas holidays.

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We would never return because of the food, but that's our taste.
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 4.00 of 5

Posted by:  Denis from Ottawa  on Jan 1, 2009  >  1 contribution(s) Canada
Visited on: Jan, 2009
519 people found this review helpful

Arrival::
January 10-17, 2009
My husband and I booked with Vacances Transat from Ottawa. The flight and arrival were uneventful. This was our fourth trip to Punta Cana. We were however glad to have waited an extra day to fly with Westjet as opposed to Skysquish (as some call Sky Service). Vacances Transat had a wrap and granola bar meal for us. Westjet had individual TVs for entertainment, however, we lost the sattelite TV half way there. You did however have access to pay TV $1.99 cdn for sitcoms and $5.99 for movies I guess nothing is free anymore You do have to pay $3 cdn for the headset so, if you plan to watch a little TV (half way) to pass the time, may I suggest you bring you Ipod headset

Rooms::
The rooms at the Royal Suites are very nice. One of the best we've had in Punta Cana. We were located in room 5032 and had a view of the pool area and the ocean that was a bonus. I think that if you are located on the third floor of in any of the buildings (exept the ends of the main building #51) you automatically have a view of the ocean' you may also get this view from the second floor. However, I doubt you do if you are located on the first floor. Bar fridge stocked daily with beer' put $2 in the fridge and see the beer multiply add a note and get the beer you want' They also offered us a bottle of special drink I think it was between rum, champagne and something else we picked the champagne which was surprisingly good (actually a Spanish sparkling wine). The next day the butler asked us if we received our Champagne, I jokingly told her we did and it would be nice to have another if we could the next day we got another' gave her $3 to thank her. Royal Suites guests also have access to wireless internet (sometimes not working in the evening and satellite TV (sometimes not working) and even DVD movie rentals. The shower and the toilet are in two separate cubicles' the door to both are made of painted glass and have a clear Palladium emblem in them the toilet door is short, kind of like a public cubicle door so, if you are here with a friend with whom you are not 100% comfortable' you'll have issues (I know I would) otherwise your good to go. As for cleaning' they took very good care of us. We left them a bag of goodies every day. May I suggest going to the dollar store, buy 6 gift bags (.50 cents each), get things they need, toothpaste, shampoo, soap, nail files, nail clippers' things they like and can't afford' makeup, etc. things for the kids'pencils, pencil charpeners, colour pencils, whatever is available' make a small bag with 3 to 4 items each day. I asked them and they truly appreciate it because these things are expensive for them and they make so little money. Think of it as a contribution to a charity where you actually get to see where the money goes, it's cost us about $35, which if you can afford this kind of vacation should not be an issue. These gifts are probably worth more like $20 a day for them I doubt they can buy shampoo or 3 bars of soap for a dollar.

Restaurants and Bars::
This is where the Royal Suites kind of goes down hill for us. We picked the Royal Suites based on a referral from one of the cheap tickets web sites for a few reasons, adults only, at least 4 and a half stars, special service (Royal Suites) and unlimited meals at a la carte restaurants (the most important for us). The nice thing about staying at the Royal Suites was that we were the only guest of the Palladium complex allowed to make reservations at the restaurants (that was a bonus we expected for the extra price). We were able to make a reservation each day with the butler which is available to all Royal Suites guests.

On our arrival, since our room wasn't quite ready, we went to the Royal Gourmet (Royal Suites private restaurant buffet and a la carte for all meals) for lunch. It had a very nice buffet which offered lot's of different salads (something I love for lunch)' they were all quite tasty and thought this is going to be an awesome place to eat' Subsequently, we had lunch at the beach buffet of the Palace section, they only had two types of salads and rarely changed them, or they were just a new variety of potato salad they do however have a grill for all sorts of meat and a make your own pasta bar, the pasta bar (prepared by a chef in front of you) is quite good.

First evening: Dinner at the Royal Gourmet, I had chicken which was a little dry and my husband had the filet mignon which he liked' I would say it was average' but, the service always came with a smile. We also purchased a bottle of wine from the Rioja region of Spain we love the wine from that region, it was quite good an extra $25US for that. After this meal, we realized that we had premium wine in restaurants for Royal Suites guests we opted for that wine' they were not the new world wines we prefer, but 2 of the 3 types they had were good (all Spanish wines). In most restaurants and lunch buffets we had to ask them for the premium wine and show them our bracelet.

On subsequent dinners, we tried different types of restaurants. Much to our disappointment, most of the food is simply ok' although the presentation may sometimes look better than it would in a pub, the minute you taste it, it's almost as if they made a plate for you off a buffet table and just made it look better. We have stayed at other resorts in Punta Cana, for example the Melia Caribe-Tropical were the food quality in the restaurants was much closer to gourmet meals, you could taste the difference between buffet and restaurants. I do have to say that my husband and I generally go to upscale restaurants whenever at home or away in North America or Europe. Therefore, we kind of expect a little bit of a WOW factor when it comes to good restaurants. So, although we still hate well, it just wasn't a WOW., THAT WAS GREAT!!! kind of feeling. So, if prefer quantity rather than quality, I'm sure the buffets would satisfy you.

Bars::
Again, tip them' $1 for every drink is nothing' We didn't tip in the past, thinking' it's included, but then realised' if we were on a cruise or even one of your local bars, we'd be spending $5 minimum on a beer so bring plenty of US dollar bills' we also tipped $5 for dinner at the restaurants. They share the tips amongst all of the restaurant's employees' again, very little for us, a lot for them We estimate that we will probably spend about $100 on tips and gifts, but we are helping people who although are much better off having us visit are still being taken advantage of with very long hours and work weeks and very little money to show for it, be generous' you'll feel better and get even better service' please note that you still get great service even if you don't tip.

Beach/Pools/Grounds::
The beach in Punta Cana is the reason we always return here. It is an incredible beach, we love to walk and you can basically walk until your legs fall off. Here at the Royal Suites you have the private beach, which has sufficient chairs and even beds. Although some people went early to the beach and pool to reserve seats, we went around 10:00 a.m. and never had a problem finding a spot in the shade, sun worshipers needn't worry. However, the complex is growing. According to the butler, 235 new rooms will be available in May 2009 that means a potential of an extra 470 additional guest using the same space on the beach'. not sure what it will be like then. The Royal Suites also had only 135 or it's 180 rooms occupied during our stay' just that would mean a potential of an extra 90 guests. The pool area proved to be a little bit busier than the beach, so, in late afternoon when the beach got a little cooler with the wind, it was a little more difficult to find a chair in the shade. It is also usually generally quiet around the pool area, although depending on the bartender; sometimes they put the Caribbean music a little too loud for our taste' We would personally prefer not having any music. We love to just listen to the waves, the breeze, etc

Other Comments::
Would I recommend this place' That's a good question! We would never return because of the food, but that's our taste. According to other critics on this site, it was great. According to one couple we spoke with, they had little complaints about the food. A second couple never had a good meal. So, it really comes down to taste.

The other thing that would worry me is; What will the beach and pool area would be like with an extra 470 guests. The one thing I loved about this time around in Punta Cana was not having to go out and reserve a beach chair at 8:00 a.m. Also, would the new capacity potentially affect the service, which we thought was extraordinary. Basically, it comes down to what you like or what you are looking for.

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We do not recommend this resort to anyone except for honeymooners.
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 4.00 of 5

Posted by:  Joe from Florida  on Aug 1, 2009  >  1 contribution(s) United States of America
Visited on: Aug, 2009
865 people found this review helpful

Arrival: July 6, 2009
Reception was a little bit confusing since we made the reservation months ago and they didn't have the room we requested. They offer to "downgrade" the reservation and have us stay in another room. We declined the offer and they were suppose to have our reserved room available by next day. It never happened even after several attempts and almost pleading.

Rooms:
The suite assigned to us was just beautiful but on the second floor and not as requested on the first floor with direct access to the pool. The building bottlers were very attentive and accommodating and would go out of their way to make your stay a pleasant one.

Restaurants and Bars:
Bars were very good and the staff was fantastic everywhere. The Royal Gourmet (there was always a long wait after ordering and food arriving to your table)was the best and possibly only good restaurant. The other restaurants were mediocre in quality and variety. Tried several of them but the Royal Gourmet was mentione was the only good restaurant.

Beach/Pools/Grounds:
Grounds were gorgeous and well kept. Pools were clean and beautifully decorated. No complaints on that department but rather our compliments. The snack frig at the lobby was very handy.

Activities on and off the Resort/Hotel:
We went only to one show and took us about half an hour (by train) to get to the theater. The show was good but again not worthy the trip back an forth due to the distance. We stayed at the lobby of the Grand Palladium most of the evenings.

Other Comments:
We had been at many different resorts in Punta Cana as well as in the north coast of the D.R. It was our only time in which we will be without our children and were looking forward to it. We were so disappointed that by the 4th day we called our Travel Agency and had us transferred to another 5 stars resort. The stay at the latter was just fantastic in every aspect. We do not recommend this resort to anyone except for honeymooners.

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Fantastic Resort - highly recommend
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 4.00 of 5

Posted by:  Maureen & Bruce  on Feb 15, 2010  >  1 contribution(s) Canada
Visited on: Feb, 2010 | Leisure | With Spouse/Partner
1355 people found this review helpful

Top 7 Things about The Royal Suites Turquesa, Punta Cana

1) Swim up pool room - is absolutely incredible. We upgraded for $12 US per night and it was worth every penny. Upgrading at the hotel can be done for a fraction of the cost than through your travel agent. The rooms are beautifully decorated and feature a Jacuzzi, IPOD docking station and bar fridge stocked with drinks & snacks. Tip- the rooms in the new section are much nicer and cheaper than the rooms that are advertised as closest to the beach. The rooms closest to the beach are old and dated.

2) Bali beds and loungers - are always available around the pool, even in mid afternoon. No towel game, ever.

3) Room service door - room service orders are delivered through a pass through door and a light is activated in your room so privacy is guaranteed. Room service is on Dominican time so be patient.

4) Free golf cart service for Royal Suites guests - Drivers are always available to drive you through the resort. This is only available for Royal Suites guests and it is very handy because the resort is huge. It is actually 4 hotels on one large property and it takes approximately 25-30 minutes to walk from one end to another. There is a train that makes regular stops every 1/2 hour, but if you miss the train or it becomes busy (as it does in the evening), the shuttle service is great.

5) Free pizza and fruit kabobs - are delivered to guests in the pool area, mid-afternoon. These were a nice treat. Wait staff at the pool area are also available to deliver cold cocktails to your lounger. The swim up pool bar was never busy and stayed open very late. You could also order a nice glass of champagne.

6) Free internet access, in the lobby, pool and your room. This was very handy because our cell phones didn't work and it was handy to connect with family back home.

7) Royal Gourmet restaurant - no reservations required. Athough the food is no better than any other a la carte restaurant, they have great Mimosas for breakfast. They also offer a nice liquor cart for an after dinner drink (Cognac, Baileys etc.). Service is very good and the staff are very friendly.

Other Comments:
What can be improved...
1) Explaining services available to guests - Although the Royal Suites likes to deliver a personalized approach for their guests, it would be really helpful to know what restaurants and services are available. For example, we had no idea where to go for a buffet breakfast or what activities were available during the day. These could be posted for guests rather than having to ask a hundred questions. The other Palladium hotels in the complex posted recreational activities and menus and this is where we obtained most of our information.

2) Detailed map of the resort - Because the Royal Suites is quite new (fall 2009), the new section does not even appear on the resort maps. In addition, the restaurants are not identified on any of the maps given to guests or posted around the resort. Essentially, we took the train to find the a la carte restaurants that we had booked.

3) Food - while the food is good, it isn't great. I was hoping for a little better quality. Coffee is super strong but the cappuccinos are really good.

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Great Resort
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 4.00 of 5

Posted by:  Michael  on Mar 4, 2010  >  2 contribution(s) Canada
Visited on: Feb, 2010 | Leisure | Family and Kids
1438 people found this review helpful

Having been avid travelers to other resorts to the Punta Cana Region, we decided to try this resort.

Your Arrival:
When we checked in, we were never given the undivided attention from Michel at the front desk. He kept answering the phone. He indicated that the room was not ready, and to come back. We went for lunch, and came back, to which Michel was no longer at the desk. Our room was not ready. We sat in the Lobby for another hour, and finally Jose assisted us, and we went to our room. Our room keys did not work, so he used the master key to open 5312. We noticed the following:

The safe was locked from the previous individuals
No Bathrobes or Champagne / Rum

one butler said he will look into the safe ASAP, and the room keys. At 5:30pm I walked to the front desk and asked about the status of the room keys, and the safe. The maintenance fellow in charge of the safe came right away, and I got the room keys immediately.

Rooms:
We stayed in room 5312, and it was beautiful.

Restaurants and Bars:
We ate at the buffet every night, and it was excellent.

Beach/Pools/Grounds:
one word - AMAZING!

Other Comments:
The resort is EXCELLENT! It is less than 1yr old, and it has some growing pains. The food was superb!
However, any established resort to claim “Royal”, should have a Process that is better. Customer Service is Number One at any place in the Dominican Republic.

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A wonderful place, with excellent staff.
The Royal Suites Turquesa by Palladium

User Rating:  The Royal Suites Turquesa by Palladium Review: 4.50 of 5

Posted by:  Roberta from Vancouver  on Jan 1, 2009  >  1 contribution(s) Canada
Visited on: Jan, 2009
536 people found this review helpful

Arrival: January 4-January 18:
We flew Air Transat from vancouver, Club Class as usual. We got off to a rocky start, long story short, 16 hours delayed, we lost a whole night plus most of the next day. First time in Punta Cana, in 12 trips we weere asked to open a suitcase at customs, took about 30 sec and we were on our way. Mike's taxi service was prompt and waiting and off to the Royal suites at 4:30pm when it was suppposed to be 10pm the eve before. Oh well. Check in was fast. We were given our choice of 3 rooms to choose from (we are returning guests to the Palladium and I made a request) we chose 5220 on the 2nd floor, luggage was done in 5 min. All very smooth.

Rooms::
The room was nice, clean, no odors, bed was comfy, nice jacuzzi but a little small for 2, the Palladium bavaro Jr Suites had a much bigger jacuzzi tub, bathroom is open to the room , meaning no separate room. Huge shower, toilet is separate. Its exactly like the pictures.We received 2 bottles of rum as well.Robes and slippers come with the room and the fridge is stocked daily with soft drinks , beer and water. One thing we did not use that I will next time is the Pillow Menu. There is a pillow menu where you can order pillows of different types. Next time. Our room overlooked the pool on the 2nd floor and a little of the ocean.Nice. No complaints. We backed onto El Cortecito so occasionaly there was some noise but we don't mind at all, thats our favorite place to hang out anyway. Our balcony had 2 chairs and a table. In comparison, the Bavaro Princess Platinum Suites had a nicer balcony.They had very nice lounge chairs, better view, we enjoyed our balcony there. We thought for the Royal Suites they could at least put lounge chairs on the balcony.
These things are minor. next time I will request a room closer to the Ocean . The best rooms would be 5028 and 5232, they are closest to the beach.

Restaurants and Bars::
The Royal Suites has access to every restaurant and bar in the Palladium complex.We don't use the Ala Cartes so I can't comment here. The Royal Suites offer snacks in the lobby, just help yourself to sandwiches, deserts, yogurt,etc, anytime.The Royal Suites has its own Gourmet restaurant that is open for breakfast, lunch and dinner. It is right next door to the Palace Buffet. We did eat at the Gourmet Buffet for breakfast, lunch and dinner once. Every meal was very nice, service was great, and I would reccomend it. The Palace Buffet is right next door, its big, has great food choices and a different theme every night. We ate breakfast there(closed for lunch) and dinner for the first few days, after that we headed outside the resort.We had lunch at the buffet by the beach in front of the Palace. They changed the hot dishes daily, we often had the BBQ chicken. Its ok for lunch. I have had better elsewhere but no complaints. The Buffet at the beach at the Palladium Bavaro is much better in my opinion. Its about a 10 min walk. We chose to stay close by.

The waiters and waitresses are the same for breakfast ,lunch and dinner if you eat at the Palace buffets, they work 12 hour days. we always get to know them quite well and ALWAYS tip. They are super nice.
As for the bars, get on the train and you will see how much this resort has to offer. The Royal Suites has a bar in the lobby and a bar at the pool that is open till midnight. There are 2 Manuels, we called them senior and junior, haha, but junior goes by tony. They are great and alot of fun. The atmosphere at the pool is very nice! quiet, Bachata music, just a great place that we visited every night.The make the best cappuncino at this resort, anywhere, even at the pool bar.
When you wear a Royal Suite bracelet you are entitled to different wine in the buffets and restaurants. The brand is Albaly and its very nice. I am a wine drinker. The wine in the RS lobby and pool is, hmmm, not good, in fact not good at all. I made a request with reception and Manuel at the pool bar to get Albaly wine at the pool bar and RS lobby. Why not? This is the RS and they go out of thier way for everything else. Anyway, after 2 days and many phone calls my request is granted. So if you are a wine drinker, you can request the better wine in the RS lobby and pool bar and you shall receive, thanks to Eduardo. Thank you, you worked very hard!!

Beach/Pools/Grounds::
We were at the RS at peak time, the hotel was at full capacity. Not once, any time of day, any day was there a shortage of chairs, palapas or beach beds. No towel games, nada. Also, the towels do not have to be exchanged for cards, just help yourself and they will collect them off the loungers at the end of the day.
We love the beach, the pool area was very hot because its between the buildings and there is very little breeze. We hung out at the beach and headed to the pool late afternoon for a coctail in the jacuzzi in the pool. There are plenty of tables too if you want to have drinks and play a game of cards.
There was alot of security and Turisto Policia on the beach, more than we have ever seen, they were there all day.Therefore, there was hardly any vendors around. The RS is right next door to El Cortecito, the little town. You can walk there is a minute. Security checks you and is there all the time,even at 3am haha.
The grounds are immaculate. One thing I like about the Palladium is the covered walkways throught the resort. They really come in handy when the rains come.

Activities on and off the Resort/Hotel: We don't go on tours. We prefer to hire a taxi/tour guide or call on friends there if we want to go out. We have been to the DR 12 times. I will make a comment on El Cortecito since its right next door.
Definately check out Casa de Piedro. This is a bar/restaurant. We had dinner there 2x and 2x just drinks. There is a live band friday nights, they start around 11 or so. We stayed till 3am!!! It was fun!The Crazy gator is a local bar where you can just sit and watch the local scene. This became my husbands favorite hang out. There is a Supermercado there with a Banco Populare inside if you want to draw some money from a credit card. There is a bank machine too. We have eaten outside of the resort numerous times, there are alot of restaurants, and shopping to be enjoyed.And don't forget a visit to Steve's bar.

Other Comments::
I have never written a review before even though we visit the DR often. I could say alot more but I hope I have covered the main items. We are planning to return to the RS in April/May. Yes it was that good.
There is construction going on for 240 new rooms scheduled to open May 2009. I know construction in the DR, and I would guess May 2010 perhaps. There won't be any disruption of niose to your holiday from this. Enjoy.
Overall this is a wonderful place, with excellent staff. I can't say more, I highly recommend it. If you wish to contact me you can pm me on Debbie's travel board under my name never2hot.

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