Dreams Punta Cana Resort & SPA Reviews

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Dreams Punta Cana Resort & SPA  

Playas Uvero Alto, Provincia La Altagracia, Dominican Republic

A great place to go - healthy food, good beach, staff and nice room
Posted by: Teresa on Mar 4, 2013
see all reviews

Dreams Punta Cana Resort & SPA Reviews
Dreams Punta Cana Resort & SPA Pictures and Information
Dreams Punta Cana Resort & SPA Punta Cana-Bavaro Dominican Republic

#8 of 80 Hotels in Punta Cana-Bavaro

user rating 3.9

based on 52 review(s)

Dreams Punta Cana Resort & SPA Information


Get away from it all with Unlimited-Fun in the sun at Dreams Punta Cana Resort & Spa. Has it all, and it’s all included. Sunny beaches. Shady palm groves. Wild water sports. Awesome entertainment. Clubs and activities for kids of all ages. Spectacular dining… and best of all, no worries, no reservations, no wristbands!

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Dreams Punta Cana Resort & SPA Reviews

Dreams Punta Cana Resort & SPA Review: 3.9 of 5 52 review(s)
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My hubby and i said we would love to come back.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 5.00 of 5

Posted by:  Carissa  on Jan 1, 2009  >  1 contribution(s) Canada
Visited on: Jan, 2009
495 people found this review helpful

Your first name: Carissa Where are you from?: Ontario, Canada Do you want your email address included in your review?: No

Arrival: January 8th-15th 2009
We left toronto at 620am with sunwing for our honeymoon. The flight was great. At checkin were given welcome champagne. Check in was super fast and our room was ready right away.(normally checkin is at 3pm but we had our room at 1)

Rooms:
Our room was amazing. We stayed in room 1215. It had one king sized bed, nice bathroom and a partial oceanveiw. The rooms seemed to be in great shape, we heard from others some rooms were a little rough but also heard they are working on fixing any rooms that a little rough

Restaurants and Bars:
All the bars we amazing. The bar in the middle of the resort by the pool was our fav but they we all good.

Restaurants
We didnt do them all but the ones we did do here are our reveiws World Cafe- Was our favorite. we ate there everyday for breakfast and lunch and had supper there a couple of times. It was always a buffet style

Oceana- Was another favorite, It looks out over the ocean. The food was really great as well just not used to the small portians.

Seaside Grill- We ate here the first night. the food was ok. we didnt feel the greatest after the eating here but it could have been the flight food that made us not feel great. We also heard near the end of our trip that this resturant was closed for the week before we came because too many people had to visit the doctors after eating here.

Mexican- This was my Hubbys favorite. I dont care for spicy food as much, but it was still good. Italian- They made amazing pastas here, Both my hubby and I really liked the food here

Beach/Pools/Grounds:
Pool- Its one big long pool that goes from the lobby all the way down to the beach. There was never any problems finding a chair near the pool or a spot in the pool.

Beach- It was very clean and it was beautiful. If you go the the left of the beach its much nicer than right in front and for some reason there is less people. Never a problem finding a chair here either. Lots of water activities to do, only had a red flag one day and it was cleared by noon.

The Grounds-
AMAZING, they work so hard to make it beautiful. There are soo many gardens, and birds around. Along with a few small lizards running around. The Grounds are kinda big tho. We were right near the beach and it was a 10 min plus walk to the lobby, but its a beautiful walk.

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I wouldn't likely stay at a Dreams resort anywhere.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 4.00 of 5

Posted by:  Dana from Calgary, Alberta  on Jan 1, 2009  >  1 contribution(s) Canada
Visited on: Jan, 2009
495 people found this review helpful

Arrival: Dec 13-21
After doing some research, I chose Dreams for our first Carribean family vacation. We wanted a high end resort with a good kids program and family suite.

We arrived late at night after a full day of travel. We were anxious to get checked in and get our kids settled for bed. The front desk person was very polite and quick.

Rooms:
We were a put off by being put into our family 'suite' - just two adjoining rooms, not a true suite. The room was in some disrepair and we wer not given a key to the adjoining room. My husband sent a hour at the front desk trying to get a key; security eventually came and still could not find a key to open the door. At midnight, we were all ready to pass out and decided to finish dealing with the room issue the next morning. My husband ended up sleeping with our 8 year old son in one room and I slept with our 5 year old daughter in another room. The next day we were able work with our Air Canada rep to translate (only speaking English was somewhat of a barrier) with the front desk staff and manager. We were able to move across the hall into a similar room (in good condition) with a pool view, which was much nicer. The front desk again could not find a key for the adjoining room, the maintainance person pried open the door with a screwdriver and screwed a key card to the door lock so it wouldn't relock! We were quite surprised that there were so many problems with the standard 'family suites'.

Restaurants and Bars:
Our kids loved the World Cafe, which had fairly good food options most of the time. We were disappointed with the lack of 'Domician' food in any restaurant on the property and the kids buffet was always filled with the same deep fried food and a noticeable lack of veggies. Our favourite restaurant was El Patio, with great service, good and healthy food options and a fun atmosphere. The Japanese restaurant was horrible, with much of the food cooked in soy sauce - way too salty!! We did enjoy the French restaurant as well and theice cream and burgers poolside were pretty good! All the bars were great and the kids loved their virgin Miami Vices everyday!

Beach/Pools/Grounds:
The pool was awesome! We were there the week before Christmas and never had a problem finding a group of chairs by the kids inflatable water structure. The ocean and beach were great, although it was incredibly windy the week we were there, so we spent most of our water time at the pool.

The grounds were very well kept and clean as well.

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I would have a hard time believing there is a better resort in Punta Cana.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 5.00 of 5

Posted by:  Bill and Jenny  on Feb 1, 2009  >  1 contribution(s) 
Visited on: Feb, 2009
487 people found this review helpful

This was my 5th trip to this resort and my 12th trip to an Amresort property (Dreams, Secrets, Sunscape). Was there from Jan 16 to Jan 21. This resort was Sunscape the Beach and became a Dreams about a year ago. I was there last Jan and was under impressed because they were in transition from Sunscape to Dreams. This year I was expecting a nice resort but I was absolutely wowed by the changes. I guess it takes a few years to get a resort right and over the past 4 years or so this resort has turned into a stunning resort. I have always said that all-inclusives are a very nice way to vacation nut not exactly first class tourism but more of a nice and fun resort. Dreams PC has proved me wrong because I thought this was first class tourism all the way.

Just some really nice touches. A new Preferred Club with just a wonder manager and staff. A full time bartender with very upscale liquor and horderves. They will check on you and cater to your every request.

Breakfast in the Oceana restaurant is a full breakfast with and omelette chef and toasters on your tables to make your own toast. Combine that with a quiet atmosphere and ocean view it is really nice.

The Oceana Restaurant and Seaside have a new wall dividing the 2 with an aquarium built into the wall , very nice.

The tile walkway is now all through the resort and with a year of age is just a beautiful stone that stays cool and not slippery.

The sports bar and all kinds of video games, a bull riding machine, climbing wall, batting cage, pool tables and much more. Great area to play. From what I hear and see the kids program is second to none and teenagers would have a blast here.

The restaurants have excellent food and each restaurant have a distinct character. The Bordeaux is very romantic and has a great bar and deck. Two a-la cartes are in the main lobby area and 3 are near the beach. The main buffet has many options and LaTrattoria is a sit down Italian restaurant inside the buffet, very nice. No reservations, either walk right in or get a beeper and have a drink. A huge option as far as I am concerned and sets this apart from other wait for reservation resorts. Eat when and where you want. Bars are everywhere, lobby, showbar,, Kafe bar , Bordeaux Bar, island bar near the Seaside Grill and Oceana. All liquor is high end and available everywhere, even the swim up bar.

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We would highly recommend this resort
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 5.00 of 5

Posted by:  Desiree from Waterloo, Ontario, Canada  on Feb 1, 2009  >  1 contribution(s) Canada
Visited on: Feb, 2009
443 people found this review helpful

Arrival
We knew from reading previous reviews that the resort was an hours drive from the Punta Cana Airport. We made it in 40 mins. It was not the terrible drive we had read about. The road had potholes which our driver drove around. We relaxed and enjoyed viewing the real Dominican outside the bus windows. Upon arrival we were greeting with a cool cloth and a glass of champagne. The hotel lobby is beautiful and our check in was quick without any problems.

Rooms
Our room was in building #1 which is closest to the beach. We had a king size bed, a love seat, desk & chair and a balcony with a plastic table & 2 chairs. Our view was of the ocean and it was beautiful. The mini fridge was filled daily with 2 beers, 2 Coke light (diet), 2 orange pops and sometimes a couple of juice boxes. We were always supplied with plenty of bottled water. On day 3 I discovered that our coffee maker wasn't working and it was replaced by the time we returned to our room from breakfast. The bed was comfortable, the bathroom was roomy and our room was spacious enough for 2 people. Our room was cleaned daily and we had plenty of fresh towels.

Restaurants and Bars
We had breakfast almost every day at the World Cafe. It is spacious with a wide variety of delicious food! We tried all of the a la cartes except for the Japanese one and that is only because we ran out of time. Every single restaurant provided excellant food. I ate the best steak of my life at the Oceanus one evening. All of the restaurants and bars had top notch service. The wait staff were attentive, great wine(white from Chile, red from Spain - both very good). Absolutely loved not having to make reservations in advance. The longest we waited for a table might have been 10 minutes and that was due to the restaurant opening 10 mins. late. No complaints at all about the variety, flavour of dishes offered. Everything was delicious!

Beach/Pools/Grounds
Grounds were impeccable. The pool was wonderful for relaxing and floating around in. It is maybe 4 feet deep and we almost always found chairs and floats when we wanted them. The beach is wonderful for walking and there are not many other resorts closeby. Always found chairs in the shade and there was always a waitress taking drink orders.

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Very nice resort for the money we paid.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 4.50 of 5

Posted by:  Larry and Luba  on Feb 1, 2009  >  1 contribution(s) 
Visited on: Feb, 2009
470 people found this review helpful

Stayed at Dreams Punta Cana the first week of February, booked it as a last minute deal. Very nice resort for the money we paid. Thanks to the people who wrote reviews on Dreams Punta Cana as a lot of them were very helpful.

Room
Got a Deluxe room which is the lowest room category but that’s what we got with a last minute deal. For two people it’s size is fine but any more and it would be a squeeze. Wouldn’t want to see a family of three or four in one of these. Sent an email five days before arriving and we got two of the three requests. They upgraded us to a pool view from a garden view and we got a room on an upper floor. Didn’t get the king size bed but they would have moved us the next day. Told them it was fine, very good service at the front desk. Safe included and easy to program. Maid service was excellent, the fridge was filled every day. Bathroom had the tub/shower combo with a large vanity with amenities. Air conditioning worked fine also.

Restaurants
World Café was the buffet, air conditioned and excellent service and good food. The Bordeaux (French), El Patio (Mexican), and the Himitsu (Oriental) were all air conditioned while the Oceana ( Seafood ) and the Seaside Grill ( Grill ) were open air. The service and food was fine with one exception. At the Bordeaux our friend ordered an appetizer, a soup and a salad and the waiter told him you could only have two of the three. This took us by surprise. Went to four ala cartes during the week and this was the only place this happened. Put it down as a glich. This was also the only restaurant that didn’t have someone asking how your meal was. Really enjoyed the Mexican. Seafood and Grill restaurants. Didn’t try the Oriental one. No lining up for reservations at the ala cartes. Just show up and if it is full you get a beeper and are seated at a bar. Waited at two of the four restaurants, the longest wait was 25 minutes. Bars. Eight bars, earliest is the Lobby bar opens at 9am. The Show time bar is the latest, open till midnight. Had top shelf liquor and liked the drinks at the lobby bar best.

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A very relaxing holiday.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 5.00 of 5

Posted by:  Maureen  on Feb 1, 2009  >  2 contribution(s) United Kingdom
Visited on: Feb, 2009
500 people found this review helpful

Arrival: Jan 19th - 26th
The journey from the airport was about one hour and the road was not as bad as some folks had reported. We had a little wait in reception as there were about 10 of us checking in but we were greeted with a glass of wine.

Rooms:
We had a Deluxe room and it was very good. Two queen sized beds, lots of storage space, lovely bathroom, lots of clean towels whenever we wanted them. We had view of the sea in room 2324. It was very quiet late at night and in the mornings and we never had any 'noisy neigbours'.

Restaurants and Bars:
We always had breakfast at the fabulous World Cafe. The choices were fantastic. Lunch at Oceana with very friendly staff and just a step away from the beach. In the evenings we tried Mexican which was good, Seaside grill, quite good and I asked for salmon and when told they didn't have any and saw my disapointment the waiter said he would get some from another restaurant, and he did! We also ate at World Cafe in the evenings too as we preffered a buffet. One of our party is a vegetarian and we found that World Cafe had the best choice. We thought the choice of restaurants was very good although we didn't try the French restaurant as the menu had no veggie choice. We thought it was very dimly lit too. In each place the staff were very helpful and friendly.

Beach/Pools/Grounds:
Plenty of beds on the beach but it would be good if everyone had one of those stripey mattresses to put on the blue sunbeds as they were a bit uncomfortable. The sea was a bit rough at times and although I tried to snorkle the sand was washed up and you couldn't see a lot. The swimming pool was excellent and I loved the shape of it and not too deep either. Everywhere was very clean and we saw no litter as there was always someone sweeping the pathways. I had read a report that the pathways were dirty but I definitely did not see dirty pathways. The gardens are lovely too and the pink flamingos added something extra. Whenever we were on the beach or around the pool the drinks waiters were always around to ask if you needed a drink and the Miami Vice were beautiful. The shows on the beach in the afternoon were great and we thoroughly enjoyed them. The entertainment team were excellent and very friendly and always encouraging folks to take part in things that were happening.

Activities on and off the Resort/Hotel:
We didn't go on any trips as we only had 7 days there. We did walk to the local gift shops and enjoyed meeting the folks there and haggling about prices. Of course each shop wanted you to spend money but a smile and a no thank you is accceptable to them. The nightly entertainment at the hotel was very good and better than the cruises we have been on.

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A beautiful resort
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 4.50 of 5

Posted by:  Debbie from CAN  on Mar 1, 2009  >  10 contribution(s) Canada
Visited on: Mar, 2009
479 people found this review helpful

Arrival: Feb 21 to Feb 28
arrived resort around 1:00 pm room was not ready promised for 3:00 not ready to almost 4:00 We had packed shorts, t-shirt and sandals in carry on.Ate drank and walked around the resort

Rooms
Beautiful clean room on third floor balcony over looked the ocean.If you are in buildings 1 to 4 room on pool side have thier own lounges and can walk into pool

Restaurants and Bars
Buffet was good Japanesse, italian and mexican were great Steak grill was ok don't expect beef to be like ours Ate lunch at ocean grill very good.Couple nites we ate late so we had an afternoon snack of flat bread pizza take out from buffet really good.While we waited for pizza to cook we went to lobby bar and got a couple of bottled Buds.Ate by pool really nice Liquor is all name brands. Be aware of pool bar and beach bar not very friendly unless you have tip in hand. sometimes had to wait awhile to get served

Beach/Pools/Grounds
nice beach brown sand beware of rocks in ocean there is a nice sandy area left of resort pool runs almost whole length of resort nice to walk to pool bar However pool bar can get crowded

Activities on and off the Resort/Hotel
One great thing this resort has is an outdoor theater where they run two fairly new movies every nite and only steps away from the bar

Other Comments
This is a beautiful resort only disappointment we had was we thought we would be closer to all the other resorts in Punta Cana This resort is another half hour drive over a real bumpy road than the other resorts only one other resort close by.Also we were told this resort is on the Atlantic where as the others we have stayed in are on the carribean sea nicer beach no rocks and white sand

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Upset stomachs.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 3.00 of 5

Posted by:  Donna  on Mar 1, 2009  >  2 contribution(s) Canada
Visited on: Mar, 2009
497 people found this review helpful

Arrival: March 7 - 14
Booked a Sunwing package through selloffvacations.com. Arrived on time morning of March 7th. Airport was a breeze! Only 7 people going to Dreams so had a van just for us. Drive was fine. Arrival at resort went smoothly. Room not ready but we were prepared for this. Put on our swimsuits and headed to the pool!

Rooms
My husband and I and our two children, 9 & 7, arrived at our Junior Suite mid afternoon. Nice room but we were expecting two beds and a pull-out sofa. Had a king size four poster, a couch (that didn't pull out) and a loveseat (which did pull-out). Not exactly as planned. Two calls to the front-desk for a cot got us one before bedtime. When it was time for bed, we could not pull out the loveseat into a bed so my daughter slept on the couch. By the next evening, loveseat was pulled out and made up into a bed (couch was apparently more comfortable). The plug in the hot tub on the deck would not close so you couldn't fill up. Never complained about it as it wasn't really needed. Water in shower had a mind of its own - mostly alternated from scalding hot or freezing cold but with enough "warm" in between to clean up. We were in Building 8 on the 2nd floor. No view per se but was very quiet and an easy walk to everything. I really wish there had been a screen on the do! or and in the window. Not a big fan of air-conditioning and the lovely breeze that we had all week would have been wonderful. Overall, room was a good size (would have been awesome for two) and clean. Safe worked. Coffee machine worked. Two T.V.'s with a DVD player in the sitting area that worked. Lots of storage but not enough hangers. Large vanity with two sinks. Every evening with turn-down service you received the "Sundial" which was information on the following days events. Restaurants and Bars: Went to the buffet for breakfast every morning. Perfect. Staff friendly and efficient. Had lunch at pool or buffet. Tried out several of the a la cartes - Oceana, Himitsu (one night we tried Chinese, the next "Japanese") and the Seaside Grill. All were fine. Good service and always something on the menu that everyone liked. Unfortunately, my husband became very sick the 2nd day and his stomach remained upset the remainder of the week. My children had occasional upset stomachs and bathroom issues throughout the week. I also had issues during the week. Not sure what caused the problems. As of writing this (2 days after the trip) we are all still feeling "off" and have "bathroom issues".

Beach/Pools/Grounds
Lovely. Very breezy during the week so waves were big most days and prevented any watersports (sail boats, etc.). Well maintained property.

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One of the best I have gone to. Great staff.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 5.00 of 5

Posted by:  Grant from Ottawa, Canada  on Mar 1, 2009  >  1 contribution(s) Canada
Visited on: Mar, 2009
499 people found this review helpful

Arrival: Feb 21 to 28
Arrived late around midnight & check in was great & room was ready.
They spoke english very well.

Rooms
Great room.. We ask for a king & got one.
View was of pool & ocean off the third floor in block #2

Restaurants and Bars
All resurants were very good & no reservations!! French is the best.

Beach/Pools/Grounds
All were great. A sand bar does stop most large waves. Ground were also perfect.

Activities on and off the Resort/Hotel
We did not go on any tours but the activities at the resort can keep anyone busy. They do a great job.

Other Comments
One of the best I have gone to. Great staff.

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We will not be returning.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 3.00 of 5

Posted by:  OntarioBowHunter  on Mar 1, 2009  >  1 contribution(s) Canada
Visited on: Mar, 2009
474 people found this review helpful

Date: January 9-14, 2009
Tour Op: Sunquest Vacations

To start with, let me explain that I am NOT a fussy traveller, just give me a clean room, nice location and working amenities, and I am pretty happy go lucky.

We booked the Dreams Punta Cana first off because of reviews and comments from friends and other members of this board. We booked it in August and the anticipation for this trip built day by day as it does for most travellers. Unfortunately, due to events that occurred during our stay here, we will not be going back to this resort again. Let me be clear, it was due to our own personal experiences that decided this, and not solely due to the resort or tour operator.

I will start this review with general comments about the resort, and then will get into the nitty-gritties of our trip.

ARRIVAL
Our arrival went without a hitch. We arrived at Punta Cana airport, and quickly went through customs and baggage pickup. As usual, we picked up a bottle or two of 'nectar of the gods' before boarding the minibus to the resort. We arrived about 40 minutes after leaving the airport, our resort being the driver's only stop.

ROOMS
The rooms we received, Block 3, Room 3216, was on the second floor of the middle building. When we got this room, we were so pleased that it faced the pool, and the nice views of the grounds. When we got into the room, this changed very quickly. We had contacted the resort before hand, as we always do, and requested twin beds. We arrived and got a room with a queen. We contacted the front desk immediately, and were told that is all they had at the moment, but would move us as soon as a room was available. ( More about this later). The room itself was very dated and had several problems. Bar fridge didn't work, coffee maker didn't work, screen was off the balcony door and just leaning against the wall inside our room, the lock on the balcony door was broken and couldn't be locked without slamming it very hard. We had maintenance there 5 times to fix this, and it still wasn't fixed by the time we left. The vanity in the bathroom was cracked from top to bottom. The cabinet and closet doors did not close properly and were misaligned.

RESTAURANTS
This was one of the highlights of this experience. The food, ambience, and staff in the restaurants was absolutely top notch!!! We tried each of the Ala cartes for dinner, and ate at the buffet for breakfast and some of the lunches. We also ate lunches at the beach BBQ which was also exceptional.

BARS
Again, the bars and staff at all the bars were exceptional. Very courteous and very quick. The lobby bar and pool bar staff are definitely second to none.

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We will not be returning.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 3.00 of 5

Posted by:  OntarioBowHunter  on Mar 1, 2009  >  1 contribution(s) Canada
Visited on: Mar, 2009
474 people found this review helpful

Date: January 9-14, 2009
Tour Op: Sunquest Vacations

To start with, let me explain that I am NOT a fussy traveller, just give me a clean room, nice location and working amenities, and I am pretty happy go lucky.

We booked the Dreams Punta Cana first off because of reviews and comments from friends and other members of this board. We booked it in August and the anticipation for this trip built day by day as it does for most travellers. Unfortunately, due to events that occurred during our stay here, we will not be going back to this resort again. Let me be clear, it was due to our own personal experiences that decided this, and not solely due to the resort or tour operator.

I will start this review with general comments about the resort, and then will get into the nitty-gritties of our trip.

ARRIVAL
Our arrival went without a hitch. We arrived at Punta Cana airport, and quickly went through customs and baggage pickup. As usual, we picked up a bottle or two of 'nectar of the gods' before boarding the minibus to the resort. We arrived about 40 minutes after leaving the airport, our resort being the driver's only stop.

ROOMS
The rooms we received, Block 3, Room 3216, was on the second floor of the middle building. When we got this room, we were so pleased that it faced the pool, and the nice views of the grounds. When we got into the room, this changed very quickly. We had contacted the resort before hand, as we always do, and requested twin beds. We arrived and got a room with a queen. We contacted the front desk immediately, and were told that is all they had at the moment, but would move us as soon as a room was available. ( More about this later). The room itself was very dated and had several problems. Bar fridge didn't work, coffee maker didn't work, screen was off the balcony door and just leaning against the wall inside our room, the lock on the balcony door was broken and couldn't be locked without slamming it very hard. We had maintenance there 5 times to fix this, and it still wasn't fixed by the time we left. The vanity in the bathroom was cracked from top to bottom. The cabinet and closet doors did not close properly and were misaligned.

RESTAURANTS
This was one of the highlights of this experience. The food, ambience, and staff in the restaurants was absolutely top notch!!! We tried each of the Ala cartes for dinner, and ate at the buffet for breakfast and some of the lunches. We also ate lunches at the beach BBQ which was also exceptional.

BARS
Again, the bars and staff at all the bars were exceptional. Very courteous and very quick. The lobby bar and pool bar staff are definitely second to none.

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We will not be returning.
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 3.00 of 5

Posted by:  OntarioBowHunter  on Mar 1, 2009  >  1 contribution(s) Canada
Visited on: Mar, 2009
474 people found this review helpful

Date: January 9-14, 2009
Tour Op: Sunquest Vacations

To start with, let me explain that I am NOT a fussy traveller, just give me a clean room, nice location and working amenities, and I am pretty happy go lucky.

We booked the Dreams Punta Cana first off because of reviews and comments from friends and other members of this board. We booked it in August and the anticipation for this trip built day by day as it does for most travellers. Unfortunately, due to events that occurred during our stay here, we will not be going back to this resort again. Let me be clear, it was due to our own personal experiences that decided this, and not solely due to the resort or tour operator.

I will start this review with general comments about the resort, and then will get into the nitty-gritties of our trip.

ARRIVAL
Our arrival went without a hitch. We arrived at Punta Cana airport, and quickly went through customs and baggage pickup. As usual, we picked up a bottle or two of 'nectar of the gods' before boarding the minibus to the resort. We arrived about 40 minutes after leaving the airport, our resort being the driver's only stop.

ROOMS
The rooms we received, Block 3, Room 3216, was on the second floor of the middle building. When we got this room, we were so pleased that it faced the pool, and the nice views of the grounds. When we got into the room, this changed very quickly. We had contacted the resort before hand, as we always do, and requested twin beds. We arrived and got a room with a queen. We contacted the front desk immediately, and were told that is all they had at the moment, but would move us as soon as a room was available. ( More about this later). The room itself was very dated and had several problems. Bar fridge didn't work, coffee maker didn't work, screen was off the balcony door and just leaning against the wall inside our room, the lock on the balcony door was broken and couldn't be locked without slamming it very hard. We had maintenance there 5 times to fix this, and it still wasn't fixed by the time we left. The vanity in the bathroom was cracked from top to bottom. The cabinet and closet doors did not close properly and were misaligned.

RESTAURANTS
This was one of the highlights of this experience. The food, ambience, and staff in the restaurants was absolutely top notch!!! We tried each of the Ala cartes for dinner, and ate at the buffet for breakfast and some of the lunches. We also ate lunches at the beach BBQ which was also exceptional.

BARS
Again, the bars and staff at all the bars were exceptional. Very courteous and very quick. The lobby bar and pool bar staff are definitely second to none.

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