Dreams Punta Cana Resort & SPA Reviews

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Dreams Punta Cana Resort & SPA  

Playas Uvero Alto, Provincia La Altagracia, Dominican Republic

A great place to go - healthy food, good beach, staff and nice room
Posted by: Teresa on Mar 4, 2013
see all reviews

Dreams Punta Cana Resort & SPA Reviews
Dreams Punta Cana Resort & SPA Pictures and Information
Dreams Punta Cana Resort & SPA Punta Cana-Bavaro Dominican Republic

#8 of 80 Hotels in Punta Cana-Bavaro

user rating 3.9

based on 52 review(s)

Dreams Punta Cana Resort & SPA Information


Get away from it all with Unlimited-Fun in the sun at Dreams Punta Cana Resort & Spa. Has it all, and it’s all included. Sunny beaches. Shady palm groves. Wild water sports. Awesome entertainment. Clubs and activities for kids of all ages. Spectacular dining… and best of all, no worries, no reservations, no wristbands!

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Dreams Punta Cana Resort & SPA Reviews

Dreams Punta Cana Resort & SPA Review: 3.9 of 5 52 review(s)
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Over-rated and overpriced
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 2.00 of 5

Posted by:  Louise  on Dec 2, 2010  >  1 contribution(s) Canada
Visited on: Nov, 2010 | Leisure | Family and Kids
890 people found this review helpful

I like to check hotel reviews before I go somewhere and every time I read a negative review, I try to take it with a grain of salt. I realize that you can't please everyone every time. I'm also pretty easygoing when I travel and up until now, I've always had a positive experience so I was really surprised by the service we received at this resort and the resort itself. We were traveling in a group (mostly family), to attend my niece's wedding. This resort is rated 4.5 - 5 stars and with that kind of rating, there are certain expectations. Let me just say this - if you're a beach person, i.e. you enjoy swimming in the ocean (not just laying out in the sun), then this is not the place for you!

Arrival:
Our experience at the airport and during transit to the resort was fine - we didn't have to wait very long and we only made one other stop before arriving at Dreams. The ride from the airport to the resort takes a good hour, however, on very bumpy roads, so if you are prone to car-sickness, you're going to find the ride long.

Checking in at the hotel was not so pleasant. For the first time in my many years of traveling, we arrived at the resort, proceeded to the check-in desk and were told that two of our reservations had been cancelled! We tried to explain that this was impossible and that we had booked way back in February and had purchased a package deal (flight AND hotel) so that if we had cancelled anything, we would not have been able to even get on the plane. They were not very sympathetic and they refused to give us a room until they could confirm that they were going to be paid. This meant that they made us stay in their lobby for over two hours, while they figured it out, and all this time, they kept blaming our travel agency - they never accepted responsibility for anything. Luckily, the bride and groom had no problem checking in but they were really upset that we were being treated this way. After repeating for over two hours that they didn't have any free rooms, they finally found some but we were told that only one had two double beds - two of us would have to share a bed for the night but they promised to change our room the following day.

Rooms:
The room we were given with the one bed (building 4, 2nd floor) was far from being 5-star quality, to say the least. It was dirty, full of bugs and there were holes in the bathroom ceiling. Also, the fridge was warm, the TV didn't work and neither did the safe (this meant we had to keep our valuables with us the entire time). It was also very dated and it hasn't been renovated in years. Thinking that it was only going to be for the one night, we sucked it up and settled into bed only to be rudely awakened at 2 a.m. by our arguing neighbours. Alot of the bedrooms have adjoining doors, which we discovered are paper thin. We were kept awake for over three hours while the couple next door were having "words".

In order to get moved to another room (with two beds) the next day, our Air Canada Vacations rep had to intervene and had she not done so, we would have had to stay in the dirty room. I listened to her and the reception clerk argue back and forth and although I'm not fluent in Spanish, I understood enough to get that they did not want to move us. They finally agreed and the second room we were given (building 5, 3rd floor) was much better - still pretty outdated with the decor, but it was clean, everything worked and being on the 3rd floor, it was fairy quiet.

I was still pretty upset that we had had to fight to get this room and they never apologized or offered any compensation - even after our Air Canada Vacations rep confirmed that all their records were fine - it was the resort's mistake about the cancellation.

Restaurants and Bars:
One good thing to say about this resort is that you don't have to make reservations for the à-la-carte restaurants and you can go as many times as you like. Our experience at the French, Japanese, Chinese and Seaside Grill were very nice. The food was delicious and the staff delightful. The main buffet was fine and there were always plenty of options.

Beach/Pools/Grounds:
Like I said earlier, this resort is not for beach-lovers. In fact, it is very dangerous to swim in the ocean - the current is very strong and the water is murky so you can't see the bottom, which is covered in rocks and coral. I attempted to venture in (carefully) and left 15 minutes later with a bloody knee. Even if some reviewers recommend going a bit to the left of the resort, we didn't find an area completely clear of any rocks - you thought you were fine and then the current would pull you into a rocky area.

The one thing I did enjoy about the beach was that there were plenty of chairs, palapas and palm trees so if you need to take cover from the sun, there is plenty of room to go. The beds on the beach are also fun, if you can get one.

The pool is probably the best part of the resort and it is huge so you never feel crowded. There are also plenty of chairs all around and plenty of shady areas if needed. It is a struggle to get in, however, if you are vertically-challenged like myself as there are very few stairs - only a few areas with a ledge you can lower yourself onto before dropping to the pool.

Activities on and off the Resort/Hotel:
A few us of took a catamaran ride, which was nice but it was not ideal for snorkeling - the water was very murky so it was hard to see anything and the coral isn't as colorful as in other Caribbean countries. Also, the current was so strong, I was exhausted after a few minutes and had a hard time getting back to the boat.

Other family members went horseback riding and had a great time.

Other Comments:
Had it not been for the beautiful wedding we attended and spending some quality time with family and friends, I would have been extremely disappointed with this vacation. I would not return to this resort and would not recommend it to anyone. I prefer staying at a resort on Bavaro beach - it may be crowded in some areas, but the water is divine for swimming. I may sound fussy, but for my hard-earned money, I prefer clear, turquoise waters and white sand when I go on vacation!

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Amazing resort!!
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 5.00 of 5

Posted by:  Tom  on Nov 26, 2010  >  1 contribution(s) Canada
Visited on: Nov, 2010 | Wedding | With Spouse/Partner
856 people found this review helpful

We have just returned from an eight-day stay at this resort. We loved every minute of it. This was our first visit to the Dominican Republic and were very impressed with everything - the flight on Sunwing Airlines, the Punta Cana airport, the Dreams Resort and all of the employees. We would go back there in a heartbeat!

Arrival:
We were quite surprised to receive champagne, a hot breakfast, refreshments and snacks on the Sunwing flight - and a hot lunch on the return trip. Very nice. The Punta Cana Airport was very efficient and we were on our way to the resort in very little time after disembarking from the plane. The coach that took us to the resort was very comfortable and the 45-50 minute trip flew by quickly. Checking into the resort was also very efficient with no hassles whatsoever.

Rooms:
Our room was in building #5, ground floor, and was excellent! Robes and slippers were waiting for us, the refrigerator was fully stocked (& replenished whenever we used something out of it), the room was spotless and was maintained that way daily, and the service was second to none. We noticed that our room was missing the alarm clock. A phone call to the reception desk took care of that right away. The room temperature was perfect and the bed was comfortable. NO PESTS! We could leave the patio door open to go in & out to our patio and there were no bugs or pests - except one day when I left the door open, a peacock stuck its head into the room to have a look. We sat out on the patio often and also used the provided hammock chair - very nice!

Restaurants and Bars:
We made good use of the restaurants - my waist can prove that, hahaha. The World Cafe provided so much selection that it was difficult to select what to eat without over-eating. As on a cruise ship, the food on the resort ranged from completely casual burgers, hot dogs & pizza, to upscale dining as well. Our least favourite was the Chinese restaurant, and I think that our favourite was the seafood at the Oceana Restaurant. We were tempted to try the 24hour room service, but were always too full at the end of the day to even think of trying to eat more. Without a single exception, all staff at all restaurants were very friendly and tried their best to please us. Even though it is an 'all-inclusive' resort, tips were greatly appreciated and well-deserved. The roving musicians in the restaurants(a trio that we saw at least three times) greatly added to the overall experience as well. WARNING-if you order wine with a meal, they ensure that your glass never empties! Food is available EVERYWHERE! -restaurants, pool, beach, room service.

Beach/Pools/Grounds:
The pool was excellent. Very clean, very nice temperature, and lots of room for everyone. It is the largest pool that we have ever seen, as it meanders from building to building. Swim-up pool bar, pool-side bar, and food outlets were available. Whether on the beach or at the pool, beverage servers were always eager to get a drink for you, so you didn't even have to leave your lounge chair. There were rocks/coral in the ocean. I fell and scraped my leg on one. There are warning signs posted, but I didn't take notice of them until later. Lots of chairs, lounges, towels and cabanas at the beach & pool. The weather was perfect for us, which made the vacation there that much more enjoyable. I know that is an uncontrolable factor, but it did add to the overall experience. It did sprinkle rain a couple of times while were there, but it always passed over quickly and the blue skies and bright sun always prevailed.

Activities on and off the Resort/Hotel:
We were at the resort for a relative's 'destination wedding' It was held on the beach and was absolutely beautiful. The resort's wedding planner did a wonderful job and everything looked perfect and went off without a hitch from start to finish.
We also took an excursion - the 'Country Adventure'. We went into a few towns to shop, went to a mountain school & village, a sugar cane plantation, a mountain home, went horseback riding, and had a local fare lunch. It was well worth it and we highly recommend it. The nightly entertainment was good, with the same people interacting with the guests throughout the resort during the day for activities, games and contests. We could have been as lazy or as busy as we desired each day.

Other Comments:
It is very difficult to think of any negatives associated with this resort. We were very pleased with the entire experience and would not hesitate to go back there.

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Bringing in the new year with my family
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 4.00 of 5

Posted by:  Colleen  on Jan 10, 2011  >  1 contribution(s) United States of America
Visited on: Jan, 2011 | Leisure | Family and Kids
869 people found this review helpful

My family and I stayed at Dreams Punta Cana recently. My husband and 2 teenage daughters brought in the new year here and loved it! The staff was extremely efficient and eager to please us. I tried to do as much research as I could before we arrived and I'll admit I was a little worried based on some of the reviews I was reading. I've been to the Dominican 3 times and I can tell you this...if you're looking for a friendly, beautiful family destination, you will not be disappointed! We were in building 5. Adjoining rooms #5219 and 5220. We checked in and easily got to our room that was clean and perfectly ready for us. The pool, which runs the entire length of the resort blew me away. So gorgeous! The restaurants were amazing. The Italian restaurant was our favorite. Being an all inclusive resort, the portion sizes are small, but very satisfying. There was absolutely nothing I have to complain about. The people at this resort did everything they could to make our stay the very best they could. My kids loved the teen club, The Core Zone. They met some new friends and had a blast on the rock wall, the mechanical bull, the pool tables and Wii games. I will tell you that it is not supervised quite the way they say in the brochure, so unless your kids are older I would not drop them off there assuming they will be watched over.
The live shows every night were AMAZING! The entertainment staff is really something to see! Overall, a great way to spend a family vacation!

Room Number:
5219&5220

Arrival:
Punta Cana airport is a little hectic and unorganized, but overall, we found our tour guide easily and the transportation to our resort went very well. No problems at all!

Rooms:
We stayed in the Family Deluxe room. It was 2 adjoining standard rooms. Both rooms had a private balcony and bathroom. Each had a fully stocked fridge everyday. Room 5219 had 2 queen beds for the kids and 5220 had a king size bed for my husband and me. Both rooms have their own TV, love seat, desk and closests and drawers. Housekeeping did a very nice job...don't forget to put the maid service card in the door or you wont have service until late in the day. We also discovered that if you leave a tip your room is cleaned immediately. If not, you wait.

Restaurants and Bars:
All of the restaurants and bars were fabulous. Our favorite restaurant was the Italian restaurant. The World Cafe, which is a buffet that opens for breakfast, lunch and dinner is also great! Again, the service was wonderful and people really treated us very well.

Beach/Pools/Grounds:
The pool at this resort will blow your mind! It runs from the front of the resort and ends at the ocean. It is kept very clean with wait staff available to take drink orders at any time. The beach was gorgeous! They have plenty of lawn chairs so you're not walking around wishing you had a seat during the day. The grounds keepers were there at the crack of dawn every day raking leaves and cleaning the grounds, trimming bushes and trees and making things beautiful everyday!

Activities on and off the Resort/Hotel:
There was always something to do right on the resort. We did several activities off the resort, but on the days when we stayed at the resort, they had the entertainment staff walking around dancing with people, aerobics everyday, volleyball, great swimming, rock walls, mechanical bulls, movies by the pool every night and the live entertainment in the theater was amazing. A new show every night.

Other Comments:
I highly recommend this resort. We left with smiles on our faces and memories that will last a lifetime!

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PUNTA CANA DREAMS RESORT AND SPA
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 3.00 of 5

Posted by:  Debbie  on Jan 19, 2011  >  1 contribution(s) Canada
Visited on: Jan, 2011 | Wedding | Family and Kids
846 people found this review helpful

It's a nice resort but needs updating, big time, leaking A/C units into the wedding couples room, things missing on arrival to rooms, 5 star, and they give you a map on how to find your room??? the biggest thing was 10 out of 12 people got sick, the 4 kids within days of being there, and the adults by the last day and when at home, more time off work! But not in a good way, The doctors @ home blame it on a virus, and most common from the food, sometimes the food was strange looking and when you ask, the hired staff had trouble understanding english, every answer was cee cee, or yes yes, one example was horse back riding off site, through the hotel you pay the day before, the horses are 7 min. from the resort, the taxi runs out of fuel, the answer was two min., for more fuel, 2 min. to resort, 2 min. to horses, everything is 2 min., then when we get there the horses are not ready!!! anyway this family will never be going back to the Dominican anytime soon!!!!!! I hope your stay is better !

Room Number:
5124

Room Block:
5

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Pretty good but a little disappointing
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 3.00 of 5

Posted by:  cheryl  on Feb 1, 2011  >  1 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | With Spouse/Partner
884 people found this review helpful

Room Block:
building 2

Arrival:
Upon arrival we were greeted with Champagne and cookies, very nice. The guy on desk didn't like my westjet hotel voucher, he wanted the printout from my computer but eventually he accepted the westjet one. We were Preferred club so we couldn't check in at the front desk. We waited while someone came and took us to the preferred club to do checkin. Had to walk the entire length of the resort to get to this club. Checkin at the club was fast and easy and we were on our way to find our room in the dark. It would have been nice to be shown to our room as it was not in the preferred buildings as we expected but over a bridge and through a couple of other buildings.

Rooms:
The rooms were the most disappointing. They were very small and had a connecting room which had noisy neighbours that seemed to drag furniture around late every night. There was barely room for two suitcases and no dressers to unpack in. There was only one robe but two slippers, not a big deal but I would think they'd notice that when preparing the room. The bathrooms were very small with a phone on the wall beside the toilet. I don't get that at all. The bathrooms were clean and cleaned daily so that was good. The air conditioning didn't work on arrival and we called and a service man came and fixed it. The air broke again two days later and again got fixed. The fridge didn't work on arrival either but that too got fixed. Small annoyances but we expected more.

Restaurants and Bars:
We didn't eat at all the restaurants. Oceana, Seaside Grill, Portafino's and the buffet were the ones we tried. All three a la cartes were exceptional and service was exellent at both buffet and the a la cartes. We found the food at the buffet was good but cold most nights. Can't say enough about how wonderful the servers are and all the staff at the resort. Breakfast at Oceana was much the same as the buffet and not near as busy as the buffet so we ate there most mornings as it was closer to our room and the beach.

Beach/Pools/Grounds:
The grounds were very beautiful and the pool was very nice too. I watched the guests stake their claim at the pool each morning from our balcony and all the loungers were claimed but 7;30 at the latest even though the people didnt show up til much later. this claim staking went on at the beach every morning as well but not quite as early. You could still find a place by 9am usually but not any later. We watched some staff take money from guests to get them a beach lounger and they just grab towels off a chair and drag it to the guests. One lady followed the chair trails over near where we were and started yelling wanting her chairs back. I wish there was a solution to this chair thing as it seems to be an issue at most resorts although this one was the worst we've witnessed. One of the beach beds broke with two people on it but the didn't get hurt but that was just lucky, an example of the resort needing some TLC. There is a spot of the beach roped off for preferred guests but its not the nicest part of the beach so we only went there once. The beach was beautiful but very rough. I would not take children to this beach. We were disappointed by this but that was my own fault for not researching the resort beforehand as I usually do. For this reason alone we would not return to this resort.

Activities on and off the Resort/Hotel:
The spa was so nice. It seemed it was two for one day at the spa for massages every day and we took advantage of this deal one day on the beach. Very nice.

Other Comments:
This resort is lovely but spread out too much for our taste. Not very good for anyone with a mobility issue. I can't say enough about how great the entire staff is.

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I Love Dreams!!!
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 4.00 of 5

Posted by:  Jody  on Feb 2, 2011  >  1 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | With Group
896 people found this review helpful

I am a travel agent and this is the third Dreams I have been too and once again, I was not disappointed. The only reason I give this resort 4 stars as opposed to 5 was due to lack of maintenance on the rooms. Out of our group there were a few couples that had problems with their safes or key cards. It was quickly attended to when addressed which was good but after talking to other guests on the resort we quickly found out this was a common occurrence. Other than this small set back, the resort is quite lovely.

Room Number:
1310

Room Block:
building #1

Arrival:
We flew with Sunwing and arrival was very late. The airport was quick to get through though. Very nice airport in Punta Cana. Very Open and Airy. We had an hour commute from the airport to the resort which seemed longer than it was due to our awful landing time of 11 p.m. Under different circumstances the ride would have been more scenic and interesting. Our check in at Dreams was quick and easy. It only took them about ten minutes to get our bags to our rooms and we were at the furthest end of the resort because we wanted beach front.

Rooms:
The Rooms were very clean and crisp. The King bed we had was very soft and comfy with great big oversized pillows. all rooms have balconies which are nice to sit out on and listen to the waves in the early morning or late night.

Restaurants and Bars:
The resort has many dining and drink options. The food is good with a lot of choice and there are no reservations required for any of the restaurants which is a definite plus in my books.

Beach/Pools/Grounds:
The pool is large so it never feels overly crowded, The beach could use a few more lounges as it is such a lovely beach that it is very crowded and we found it hard to find seating for the 16 of us but thanks to a wonderful staff member, we never had to go searching for seating. He would haul them from the far end of the beach if we needed him too.

Activities on and off the Resort/Hotel:
The entertainment and activities are plentiful with snorkeling, wind sailing, nightly shows, movies under the stars, a disco bar to groove in... The list could go on and on. They have a kids club and a teens club which look fabulous. The explorers club (for younger kids) has a great big pirate ship with a small pool surrounding it. The smaller ones partake in games, crafts and pool activities. The Core Zone (teens club) which is hidden in it's own little nook complete with it's own drink bar has archery, darts, bicycle tours, pool tables, Internet cafe, a disco and the list goes on. My 10 year old son and 13 year old daughter would have loved this resort! Off resort we did the Outback Safari Tour which I would do again in a heart beat. This excursion gives back to the community by helping those less fortunate which I think is superb. My husband and I made a donation and a friend of mine brought school supplies and toys for the local children. For more info on this excursion go to http://www.outbacksafari.com We also did the Carribean festival Catamaran/Stingray and Shark Encounter. I was not impressed with this excursion. It was very disorganized. They were late getting us to our departure beach and we stood there for half an hour waiting for the catamaran to be unloaded on top of that. The stingray/shark encounter was interesting but short and the snorkeling was also very short. not to mention the water was very choppy to be able to properly snorkel so not much was seen besides sergeant fish.

Staff:
The staff at dreams were easy going, friendly and helpful. Our favourite staff member, Carmen was an excellent beach server. She was entertaining, fun and made you feel welcome. She did her job better than well. We never came across one bad employee of the course of our whole trip.

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Not a Dream
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 2.00 of 5

Posted by:  kim  on Feb 18, 2011  >  2 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | With Spouse/Partner
958 people found this review helpful

My husband and I arrived on feb8 by air canada, which was terrible,to say the least, no food, two glasses of tomato juice, to dreams punta cana. This is our eighth year consecutively visiting the DR, and one of the worst trips we have ever taken. We usually stay in five star resorts, as this was listed, and usually upgrade when we arrive. Upon arrival the room that we booked wasnt available, and it was well after 4 pm. Front desk staff were totally not helpful when wanting to upgrade to the preferred club. Took almost 5 hours to get us a room, and when we paid the additional 560. us dollars, they finally gave us a key and said walk to the room and the luggage will be brought up. The room was horrifying, old dated, tub/shower together, tiles missing, ceiling hanging, etc.... , we went immediately up to the front desk again to ask to see the room that we had given up, seeing the seedy one was the upgrade, and the front desk person all the sudden didnt speak english anymore..... After having a tearful breakdown, and management noticing , a gent came over and asked what the problem was , and I relayed our problem. Turns out the frontdesk man took our money didnt give us the upgrade, as they can tell because the preferred club has black key cards. He hadnt offered us any information with regards to the benefits of the upgrade because i am sure he intended to keep the money and send us packing hoping we didnt know what to expect. We were then told to follow the gent and he led us to a suite in building nine which he said was a time share suite. It was beautiful, clean, spacious, etc. and we left the room to go find a place to eat as we had not eaten for 14 hours. The first two restaurants we went to gave us plastic pucks, to wait for our table, which we later thought were a great idea, but on that night, ten at night, was very annoying to us as starving people cannot eat plastic pucks!!

Room Number:
9211

Arrival:
We arrived at 4 pm, no cold drink offered while waiting for our room , that was not ready, even though check out is 11 am. Only one other couple checking in at the same time, their swim up room was not available and they were given a honeymoon suite in place of it. Paid 80 dollars per night for room/service upgrade and eventually , five hours later were given our room. It was a suite on the second floor of building nine, facing the pool , with a full deck, hot tub. the room was excellent.

Rooms:
The room was very clean, a couple of the lamps didnt work, other than that it was excellent. No robes, one pair of slippers, no big deal, although we did call for a robe for hubby as i had one and using the hottub required one.

Restaurants and Bars:
the restaurants and bars were all excellent. Clean, great staff, excellent food and presentation The coffee boy at the oceanic restaurant is a must, he is very entertaining!!! We tried the Oceanic, the Chinese, Japenese, the Mexican and the world Buffet, all were very, very good. They give you a puck if there is no seating, and ask you to have a seat at the bar and when your table is ready the puck lights up and your table is ready. No reservations necessary and very efficient. The staff in these restaurants went above and beyond to make your dining experience complete and wonderful. Cannot say enough about the service.

Beach/Pools/Grounds:
Beach was nice, clean, adequate chairs etc The pool area was clean, pool too, although seating around the pool was always hard to get. Poeple out 6 am to put towels, books and stuff on chairs, which was very maddening, because almost everyday we would take one of the marked seats as there were none to be had, and only once did the person that had their stuff on it ever come back, greedy people who put towels on chairs in both the beach and pool,then dont come back to use them. Even the floats in the pool were supposed to be left in the water for everyones use, and you would see people putting them up with their stuff, and not allowing others to make use of them.

Other Comments:
The only thing we would stress to not do , is pay for the upgrade to the preferred club, there is absolutely no bang for the buck. Only got the service when we asked for it, and then didnt really get what you would expect. Turn down service only happened periodically, no paper in the room,no upgraded mini bar, until we asked for it, no snacks in the room, till we asked for them. Overall the preferred club was not preferred. I dont like to complain, but when they advertise a service and you pay to get it and dont, it leaves a very sour taste in your mouth, and a bad impression on the plave you visit.

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Too much room trouble
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 2.00 of 5

Posted by:  Cherie  on Mar 29, 2011  >  1 contribution(s) 
Visited on: Mar, 2011 | Leisure | With Spouse/Partner
896 people found this review helpful

The weather was great and the hotel was beautiful, but we did have some problems our fan stopped working, the keys stopped working at least every other day and we were the furthest building from the lobby,the air conditioner leaked all over the floor twice, we called and complained and all they did was bring us towels, they also had someone come in while we were getting ready for dinner and change the mirror in the bathroom and he also took the hair dryer at that time for no reason and never brought a new one back. We also had problems with the staff if we were not out of our room by 8am and back before 5pm our room would not be cleaned for the day. They also had people constantly nagging you to go to their new resort down the street, at least 4-5 of them would bug you during the day while you were walking around and even while laying on the beach. The food was okay my boyfriend and another couple we met both got sick from the seafood. We did complain, but was told by the manager their was nothing he could do about anything, he was also very rude! You also can't swim in the ocean they have areas blocked off for coral reef or their are rocks everywhere, we learned the hard way with a couple new cuts and bruises on our feet and legs.

Room Number:
1117

Room Block:
Building 1

Arrival:
Very nice and helpful shown around the entire hotel

Restaurants and Bars:
Very small portions at the restaurants

Beach/Pools/Grounds:
Very pretty, hard to find a spot to swim in the ocean without rocks coral reef or garbage

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Amazing Wedding !!
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 5.00 of 5

Posted by:  Chantelle  on May 6, 2011  >  1 contribution(s) Canada
Visited on: Apr, 2011 | Wedding | With Group
961 people found this review helpful

I just got back from my wedding at Dreams Punta Cana and had an amazing wedding and vacation!!!! If anyone is considering this resort for a wedding do not listen to negative reviews because it is a wonderful choice. I travelled with 24 guests and all enjoyed the vacation.

This resort was great for couples, families with children and singles. The staff is sooo great and make you smile throughout your stay.

Our wedding was at the Gazbo and it was beautiful, however if you have Jennifer as your wedding coordinator be sure to make clear plans of your day. She was not helpful throughout the wedding day, and for the most part was absent!!!!! However I had many of friends and family to step in and make the day run smooth!!

Restaurants and Bars:
The food is excellent! The resturants were great.....you must try the Seaside Grill and Himistiu!!

Beach/Pools/Grounds:
I love beaches and this one was beautiful. My advice to enjoy swimming without any rocks stick to the left side of the beach area. We always found chairs for our large group.

The pool is huge and the staff their is sooo great!! We got to know them all by name and had many fun afternoons playing games and dancing!

Other Comments:
We had our photos taking by an outside photographer whihc was HDC Photos in Punta Cana. Their website is hdcphoto.com.......the pictures we soooooo beautiful and you get alot for your money! I was sooo pleased with their work and professionalism!! If you are in need of a photographer in Punta Cana I personally recommend them!!! If you are considering to hire them and want some sample photos you can email me and I would be pleased to send some to you!

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Beautiful hotel, the BEST Staff
Dreams Punta Cana Resort & SPA

User Rating:  Dreams Punta Cana Resort & SPA Review: 5.00 of 5

Posted by:  Edna  on Apr 18, 2011  >  1 contribution(s) IRELAND
Visited on: Apr, 2011 | Leisure | With friend
922 people found this review helpful

I stayed 1 week with friends at this hotel. After reading one of the reviews I couldn't believe what I have read. There are no security guards with guns, I saw no spiders of any sort and the staff were more than friendly and helpful. I had the pleasure of meeting the manager Randolf Decena and he was very helpful, professional and friendly. The night club within the hotel was safe and played great music of all types. you could also give the DJ requests. Once a week there are guys on the resort offering to sell you things but a quick no thanks and they leave you be. about a 10 min walk up the beach there is another market that sell jewellery and paintings as well. We booked 2 day trips - the boat ride on the catamarang and the Safari were both excellent. They have like 9 restaurants and we did not need a reservation at any time - and we were booking for groups of 4 - 15 people. You can even go into the world Cafe before 2am and get pizza which was the best pizza ever. We didn't get sick at all and the food was excellent, especially the Chinese and the Steak house. The rooms were cleaned on a daily basis and sometimes with little pretty touches such as flowers on the bed, or around the sink in the bathroom. You were also given Slippers and full size bath robe, the room had Plenty of towels, and a nice basket filled with Shampoo, toothbrushes, soaps, razors, toothpaste etc. etc. The mini bar was always stocked and the maid would drop back chocolates to us in the evening. The hotel is very very clean and bug free. They are even certified to be Bed Bug free. It is about a 30 - 45 min drive from the airport which means you couldn't go for a stroll into a town or village. The staff work very hard there to make your stay most enjoyable. In our rooms we often left out Cash and jewellery (forgot to lock the safe) and none of it was touched. They provide a free safe for your valuables. They have entertainment everynight I enjoyed watching the Salsa dancing, and the lady gaga, madonna, beyonce etc. impersonations. the costumes they wore were brilliant and very creative. The have a wide selection of spirits and beer, I don't even drink beer but their Presidente beer is excellent! The pools were always cleaned and very spacious. The beach is beautiful, and there were all sorts of BBQs within a few meters to get burgers. There was always a waitress going around offering to get you drinks. There are plenty of sun beds. They even have a Towel center and someone went around and collected then at the end of the day. Overall it was a relaxing comfortable experience with good food, good drinks & cocktails and the most friendliest hospitable people ever. You literally don't have to lift a finger while you are there.

Rooms:
beautiful, clean, comfortable. Bug free.

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