Hotasa Luperón Beach Resort & Tropical Beach. Reviews

No fresh water in the shower is only salt-water
Food not good and only one buffet at limited times
water in pool also salt water
rooms not well kept
The Spa facilities is close
No Internet
Most of the amenities are closed
Only a small portion of the beach is suitable for swimming
No phone service in the rooms (there is a phone but does not work)

Reception is always saying they will fix the problem and I just
noticed that this is an on going problem.

Would not come back or reccommend to anyone

Also felt in the Scam of the IMO Vacation Club I can't believe Hotasa is allowing this people do this. Was charged $ 3,400 for something that does not exist. Information was verified with RCI.

Room Number:
5023

My wife and I went to Luperon on our honeymoon. That was a big mistake. I will do this as a list due to the number of problems we found

-staff entered our room while "do not disturb" sign was on the door
-crabs in the AC duct kept us up at night
-no hot water
-shower water is salty
-more than half of the resort is closed
-excursions only available on certain days and not included
-one restaurant open during the week
-same food selection for lunch and dinner every day
-peddlers harass you on the beach and while you are on the balcony
-dead rats on the beach
-only a small portions of beach are usable due to Sea Hedgehogs
- locals swim on the only useable portion
-pools are filthy
-swim up bar and waterfall are closed
-gym was outdated 10 years ago
-no spa, hair, nail salon (there but closed)
-everything is geared toward the locals

Room Number:
1934

Arrival:
sketchy cab ride from Puerto Plata

Rooms:
Rooms are not well maintained, showers are cold saltwater

Restaurants and Bars:
bar is ok, only one restaurant with mediocre food.

Beach/Pools/Grounds:
beach is hardly usable due to Sea Hedgehogs

Activities on and off the Resort/Hotel:
very little included

Our holiday was going well till we were introduced to the IMO Vacation Club. We were actually on our honeymoon. The food was enjoyable with a wide variety of menus although not cooked to the standard we would like. The entertainment was really good and we thought the guys and girls made a great effort to involve everyone and entertain all. Then we were introduced to IMO. Fortunately we only invested $400 US I had a feeling it was a scam and I should have followed my feelings. All the documents should have arrived within 60 days the latest. We are still waiting. A reservation that was supposed to be made turned out to be fraudelent. We did not realise this as it was written in Spanish. Someone should do something about it. The mistake we made was paying Cash. It certainly made us determined never to visit the place again. We will have to see about trying to get our money back but we dont hold out much hope. It surprises us that they allow these people to operate so openly on their premisses.

Room Block:
14

Arrival:
The journey to the Hotel Complex was satisfactory althouth the place was quite a distance from the airport. The service we received when we arrived was very good and we soon setteled in after a porter took us to our rooms

Rooms:
Thought the rooms were very basic. There were no chairs in the room so we had to sit or lay on the bed. The lighting was inadequate for reading (just wall lights) To be honest our room service was very good, the towels and sheets were changed daily and the people were considerate and pleasant.

Restaurants and Bars:
The main restaurant served a good variety of food, but found the same variety most days.We were able to book into the alacarte restaurant on three occasions where the meals were quite good.
At the Bars we had very good service and the staff were polite and nice.

Beach/Pools/Grounds:
We absolutely loved the beach and the grounds were beautiful and well kept.
We did not swim in the pools but they were clean and they were not overcrowded.

Activities on and off the Resort/Hotel:
We thoroughly enjoyed the entertainment and although we very rarely took part in the activities that were available we observed others having a good time.
We went horse riding for the first time and thorouthly enjoyed it. The guide was very helpful taking photographs etc.

Other Comments:
Except for the IMO Vacation Club that ripped us off we had a very good time.
The experience of the IMO Vacation Club has left a bitter taste in out mouths and has put us off ever returning to the place.

We are with RCI, which means nothing to these people. we had no hot water and very little water pressure, the water that did come out was seawater, salt water. phones don't wore, light switches spark, small 1980 tv. draweres fall out when pulled. old wicker furniture. no activities, gym is 1972 golds gym style, manual bike, some weights no treadmill or ac in the place. we were without ac for two days. no day care, tennis courts are dirty and deserted, beache is dirty, halv the resort is deserted for repairs, or so they told us. the big pool with waterfalls is closed. only one restaurant is avail and they serve us white rice, black beans, chicken and potatoes for lunch and dinner all six days, breakfast is same each day. no fress fruit like the images shown. this place is third world country with third world accomodations. don't go!!. locals steal your money by calculating the american dollar at a much lesser rate. it's awful, please don't go...we are all still sick 5 days later. going to see my doctor today, unable to hold anything down. possibly cholera, too close to haitian border..they allow locals into the resort on weekends and offer no security..these people are rude, push you in line, blow their noses in the air inside the restaurant...it was a total waste of meney and a nightmare..

Room Number:
8421-22

Arrival:
june 5, 2011: was quick, we were told to hurry up and eat because the restaurant closes at 2;30 and reopens at 6pm. the person knew nothing about rci and the vacation club ofc was closed. no welcome package was left for us, nothing...

Rooms:
out dated, old wicker furniture. old 19in tv, light switches spark when touched, no water pressure, water is salty, like ocean water, bath room is old and towels are dingy and paper thin, you are lucky to get some each day as we were told they have to do laundry before they can supply you with towels and you are limited to one towel per day.

Restaurants and Bars:
one restaurant, same food is served everyday (white rice, black beans, chicken and potatoes for lunch and dinner). bread is old, milk is goat milk and warm, awful

Beach/Pools/Grounds:
beach is dirty, only one small area is cleaned for swimming. they have seaurchants in the beach, only two pools are open, the one with the water falls is closed, ha;f the resort is deserted, unkept, vendors don't leave you alone.

Activities on and off the Resort/Hotel:
no activities are vailable on the resort.
they have a few young people who dance with the children and do dumb things as the go but no entertainment what-so-ever. off the resort you can go places but everything is overpriced for americans, the locals pay a much lesser rate for everything...we went on a catamarrn excursion and were taken to a part of the island where people live in palm wood shacks, children are naked , barefoot, women and men are barefoot, we had to walk through cow manure to get to the other side where we found a beautiful beach. food was included but again same thing unless you pay for lobster you get rice, beans, chicken..

Other Comments:
don't go, only peaple who really like this place are the locats only because the have much much less

IMO Vacation Club is a complete fraud!! They verbally sell you all the luxuries of the hotel and more, however, they don't follow through on their offers. My son went on vacation and was not provided with the VIP tickets or Junior Suite that was offered to me and in my contract. I made a payment of 3,300 (us dollars)and was assured my catalogue would arrive within 30 days. It is now 3 1/2 months later and I am still waiting. I have called several times to speak to my sales representative, unfortunately, she has not returned my phone calls. I have spoken to my lawyer and was advised to pursue legal action. Do Not Buy Into IMO Vacation Club. It is not worth the headache.

We attended a wedding on January 15, 2011, so arrived on January 14th and departed on January 20th! We can't say enough good things about this resort, the food was good, the people/staff were friendly and we had a great vacation.

The only negative - we purchased 50 weeks vacation from IMO Vacation Club, being the promoter and Hotasa Luperon Beach Resort Vacation Club on January 14, 2011 for a total of $6,800 US, which is supposed to be affiliated with RCI [Vacation Club]. We were supposed to receive catalogues, etc. from them within 45 days, which has not happened. I've sent an e-mail to the promoter and also the gentleman who sold us the package, and so far, no response! Until this matter is cleared up, I would highly recommend that if considering a purchase, do not do it!!

We enjoyed just about everything about Luperon Beach Resort. The people, the food, the beach. I would go back tomorrow.

Your Arrival:
Arrival in P.P. in the early afternoon. An interesting bus ride to the resort (1 and half hours), but it went quickly and I took a lot of pics out the bus window. It sure is a different lifestyle.

Rooms:
Our first room in building 18 had a lot of things wrong with it (safe key didn't work, fridge, phone didn't work) Also building 18 is right near the activity pool and the disco so it was noisy. the next day we asked to be moved to building # 23 at the other end of the resort. we LOVED this room and loved the location. It was near the pond, flamingo, ducks and peacocks. Also near the pool with the waterfall and the beach bar/beach snack bar. It was a peaceful location and 'newer' than building 18.

Restaurants and Bars:
The buffet food was great, always lots of variety. I especially enjoyed the omelet bar, grilled chicken and freshly cooked pasta.
Bartenders and all wait staff were always very friendly. The drinks are watered down though, but still very good.

Beach/Pools/Grounds:
Beach - smaller swimming area but it is fantastic. Sitting by the beach bar every day was the 'order of the day', and when we felt like a change we walked up to the very clean clear pool with the waterfall. The grounds were VERY nice and they worked hard to keep them lush and clean.

Activities on and off the Resort/Hotel:
I can't comment much on activities. Our main activity was laying around at the beach or swimming in the pool!

Other Comments:
We had a great time. Great people, fantastic weather, very clean and lots of fun (and lots of relaxation!) What more could you ask for?

My daughter and I have just returned from a week at Luperon Beach. The weather was lousy, but we had a great time anyway. This is a good, basic, three star hotel. If you are expecting the Hilton, stay elsewhere as you will be disappointed. It was good value for the money.

Your Arrival:
We landed at Puerto Plata after dark, so the drive to the airport was less interesting than if we could have seen more of the countryside, but still pleasant (a bottle of Brugal bought at the airport helped pass the time). Check in was quick and efficient and our luggage reached the room five minutes after we did. Then it was off for a burger and a few drinks at the disco.

Rooms:
Our room (17307) was large and comfortable. The plumbing was a bit of an issue as the toilet was plugged about half the time and overflowed now and then, but this is Latin America, so no big deal. The beds were comfortable and the mini fridge worked well. TV reception was weak, but we didn't really watch it anyway.

Restaurants and Bars:
There was only the one buffet restaurant open. There was apparently somewhere (I think upstairs over the buffet) where one could reserve for two a la carte meals per week, but we didn't bother as the food in the buffet was always excellent and plentiful. My daughter is a picky eater, but even she was delighted with the food. The lunch buffet at the beach and the hamburger at the disco at night were also good.

The bar service was also good, although the beer (Brahma) tended not to be cold later in the day. I think they should switch to draft which should be easier to keep cold. My daughter loved the various drinks of the day, especially the banana mamas made with real bananas.

Beach/Pools/Grounds:
The upper pool over the waterfall was drained but the others were all open. The music at the main activities pool was a bit loud, but we spent most of our time at the beach. It's a lovely beach with a beautiful view although the water was rough most of the week and due to wind and the rain we had the visibilty in the water was usually limited.

Activities on and off the Resort/Hotel:
We did three dives through Sea Pro, which has a shop right on the property at the beach. Because of the rough seas and lack of sun, visibility wasn't great, but the dive master (Ramon) was great, and there were no set times to go-- just show up and they load up the boat. We took a couple of walks off of the property in both directions and enjoyed both. We didn't do any of the paid excursions.

Other Comments:
All of the staff we encountered were extremely pleasant, and always cheerful and helpful. For example, I wanted a second key to the room, and got one with no hassles, plus a replacement (no charge) when I lost one in the water. For $30 U.S. you can have a late check out. The check out was 1:00 but our bus didn't leave 'til 6:40 tiempo Dominicano so I paid the $30 and it was worth it.