Caribe Club Princess Reviews

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Caribe Club Princess  

Playa Bavaro, Dominican Republic

This by far has been the worst Dominican Republic trip out of 3 trips.
Posted by: Dana  on Jun 20, 2016
see all reviews

Caribe Club Princess Reviews
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Caribe Club Princess Bavaro Beach Dominican Republic

#9 of 29 Hotels in Bavaro Beach

user rating 3.4

based on 22 review(s)

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Caribe Club Princess Reviews

Caribe Club Princess Review: 3.4 of 5 22 review(s)
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This by far has been the worst Dominican Republic trip out of 3 trips.
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 1.00 of 5

Posted by:  Dana  on Jun 20, 2016  >  1 contribution(s) United States of America
Visited on: Jun, 2016 | Leisure | With Spouse/Partner
208 people found this review helpful

This is our 20th wedding anniversary trip. We have traveled many places and 3 times to Punta Cana. Not to mention the most expensive of our Punta Cana trips. When we got here on Friday, the 2 story "Royal Suite" that we paid for was not ready and would not be ready until Sunday. So they put us in the "Honeymoon Suite" for 2 days. We could never get the temperature in the honeymoon suite to a comfortable level for us plus we continually asked for face towels with no results. On yesterday-Sunday we moved into the very expensive 2 story "Royal Suite". Yet, once again, air conditioning problems. The first level air is very a comfortable cool---however, the upper level (where the bedroom is located) is nearly 80 degrees!! We call starting around 2 pm on Sunday through out the evening for someone to come fix the air. Finally at 11 pm someone came and of course the problem still exists now at 1 p.m. on Monday. The food is not good. The drinks are not cold. The activities are sparse (and mostly in Spanish). This as I repeat is the worst vacation we have had in our 20 annual anniversary trips. The 2 people trying to help us Judith and Emanuel have been awesome. I would not come back here if Vacation Express gave us an all expense paid trip. This is an awful place. Don't waste your money!!!!

Room Number:
2306/2339

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No hot water
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 1.00 of 5

Posted by:  Diana  on Jun 27, 2012  >  2 contribution(s) Canada
Visited on: Jan, 2012 | Wedding | Family and Kids
1099 people found this review helpful

We did have a beautiful wedding here, but the service to rooms was terrible.
Our guests in the one building were having trouble getting hot water or no water at all for the entire trip. We had two couples that purchased the most expensive rooms and could not use the luxury spa bath. One was the honeymoon suite and the other was the royal suite, which they paid extra to have.
The management kept telling that the problem was fixed, but it never was.
Everyone's excuse for this was that in these countries you may find their upkeep is not up to our standards!!!
All we wanted was to have a steady stream of hot water to relax in when the day was done.
I do not recommend this resort to any one, we will never go back!!!!!!
There are better resorts down in the Dominican, because we have been before.

Dissapointed from Ontario

Restaurants and Bars:
The restaurants were good, if you could get a reservation.
Getting a reservation was not easy, they did not keep all their restaurants open at the same time. Only half of them were open at a time.
You were better off to go the buffet where the food wasn't too bad and open for all meals and patrons.

Beach/Pools/Grounds:
The beach was not bad, but they need to keep it more clean. There was always drink bottle, straws, butts and sometimes glass all over. Not a good place for a toddler to spend an afternoon.

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worst holiday ever
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 1.00 of 5

Posted by:  julie  on Aug 7, 2010  >  1 contribution(s) United Kingdom
Visited on: Jul, 2010 | Leisure | Family and Kids
1357 people found this review helpful

On arrival following the worst flight ever in a tropical storm which lasted almost the first week of our holiday. We arrived late afternoon 3 adults to find only one bed in our room. We complained to reception another bed was brought up to the room after the second complaint and 4 hours later. Three days into the second week i got food poisioning which i am still suffering the after effects of. This was the worst holiday i have ever had the place is dirty and the people are constntly asking for tips. Not recomended Julie

Activities on and off the Resort/Hotel:
We went on a trip to Saona Island which was booked through thomsons, we were sold a DVD from the trip of the whole trip costing 40 dollers well they only gave us the wrong DVD we werent even on it.

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I spent a lot of my vacation in tears.
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 2.00 of 5

Posted by:  Deborah from Decatur, IL  on Mar 1, 2009  >  1 contribution(s) United States of America
Visited on: Mar, 2009
467 people found this review helpful

Arrival
First of all when we got to Punta Cana and drove through the gates of this hotel we were excited about how pretty it was. Well, beauty is only skin deep. When we checked in, they did not have the information about the $400 upgrade for VIP, so we were put into a regular room. The rep from our tour group was to talk to us the next morning. When we reached our room, a good half mile from the front desk, it was ice cold. Two lamps did not work, the remote control did not work, nor were there any alarm clocks. We had virtually no idea what time it was the whole time we were there unless we used our cell phones. The only light source we had was from a ceiling fan, but in order to use it, we had no way of turning off the fan, because the pull cord was missing. We could not adjust the air conditioner, or turn on the heat, for some reason, they must not allow people to do this, because the thermostat had no response to our adjustments. The water in the shower was ICE cold and there was NO WATER PRESSURE whatsoever. The reason we purchased the VIP package was because I had called the hotel and said I wanted a jacuzzi room, and whoever I talked to, told me the VIP rooms had jacuzzis. Well, with the water pressure as it was, it would have been absurd to fill a jacuzzi anyway. The hairdryer had only one setting, low. We talked to the concierge about the remote control, he told us. "You are VIP, you just call... we come take care of you" Two days later we received our working remote.

The next morning, we voiced our concerns with our rep, had to sit for almost two hours while he sorted it out, even though we had all of our papers which stated "VIP" quite plainly, the hotel was denying it. We were handed the correct tags, internet, meal, massage and watersports coupons, but did not receive the rum or cigars.

There were never any watersports available, never any snorkles or parasailers. Who wants to use the internet on vacation anyway? The first full day we spent there, we were locked out of our room for nearly an hour, because our key did not work. We lost electricity and the ceiling in our bathroom was dripping on us. It took four phone calls to various people there before anyone came out to fix it. We had to get ready for our dinner with water dripping on our heads. My boyfriends eye was nearly swollen shut from a bug bite he received while sleeping on the first night. I had a bite above my eye, and two on my arm. He had three on his. Our room was full of mosquitos and ants. If you sat down a soda for five minutes, you had to look in it to make sure it wasn't ant infested. The buffet food is absolutely horrible. I never once saw chicken, and the only time I ever saw beef was "head". You could order a cheeseburger from room service, but it took two hours to get there and was cold and disgusting.

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I spent a lot of my vacation in tears.
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 2.00 of 5

Posted by:  Deborah from Decatur, IL  on Mar 1, 2009  >  1 contribution(s) United States of America
Visited on: Mar, 2009
467 people found this review helpful

Arrival
First of all when we got to Punta Cana and drove through the gates of this hotel we were excited about how pretty it was. Well, beauty is only skin deep. When we checked in, they did not have the information about the $400 upgrade for VIP, so we were put into a regular room. The rep from our tour group was to talk to us the next morning. When we reached our room, a good half mile from the front desk, it was ice cold. Two lamps did not work, the remote control did not work, nor were there any alarm clocks. We had virtually no idea what time it was the whole time we were there unless we used our cell phones. The only light source we had was from a ceiling fan, but in order to use it, we had no way of turning off the fan, because the pull cord was missing. We could not adjust the air conditioner, or turn on the heat, for some reason, they must not allow people to do this, because the thermostat had no response to our adjustments. The water in the shower was ICE cold and there was NO WATER PRESSURE whatsoever. The reason we purchased the VIP package was because I had called the hotel and said I wanted a jacuzzi room, and whoever I talked to, told me the VIP rooms had jacuzzis. Well, with the water pressure as it was, it would have been absurd to fill a jacuzzi anyway. The hairdryer had only one setting, low. We talked to the concierge about the remote control, he told us. "You are VIP, you just call... we come take care of you" Two days later we received our working remote.

The next morning, we voiced our concerns with our rep, had to sit for almost two hours while he sorted it out, even though we had all of our papers which stated "VIP" quite plainly, the hotel was denying it. We were handed the correct tags, internet, meal, massage and watersports coupons, but did not receive the rum or cigars.

There were never any watersports available, never any snorkles or parasailers. Who wants to use the internet on vacation anyway? The first full day we spent there, we were locked out of our room for nearly an hour, because our key did not work. We lost electricity and the ceiling in our bathroom was dripping on us. It took four phone calls to various people there before anyone came out to fix it. We had to get ready for our dinner with water dripping on our heads. My boyfriends eye was nearly swollen shut from a bug bite he received while sleeping on the first night. I had a bite above my eye, and two on my arm. He had three on his. Our room was full of mosquitos and ants. If you sat down a soda for five minutes, you had to look in it to make sure it wasn't ant infested. The buffet food is absolutely horrible. I never once saw chicken, and the only time I ever saw beef was "head". You could order a cheeseburger from room service, but it took two hours to get there and was cold and disgusting.

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Regular
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 2.00 of 5

Posted by:  Jorge  on Dec 15, 2011  >  1 contribution(s) Spain
Visited on: Dec, 2011 | Leisure | Family and Kids
1274 people found this review helpful

Deben mejorar el mobiliario y camas

Room Number:
108

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Great value, good time....but we won't be back
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 3.00 of 5

Posted by:  David & Janet  on Apr 12, 2010  >  1 contribution(s) Canada
Visited on: Apr, 2010 | Leisure | With Spouse/Partner
1224 people found this review helpful

We had a great week at The Caribe Club Princess in Punta Cana from April 2 to 9, 2010. Janet and I are experienced travelers to resorts throughout the Dominican Republic, Cuba, Mexico, and Jamaica

Your Arrival:
We booked our trip and flew from Moncton NB with Sunwing. We were wary of the excess baggage charges of $20 per kilo so we packed light. We were surprised when they weighed our carry on bag as well, so the total allowed weight was 25 kg per person including the carry on.

Our flight was over an hour late leaving Moncton but we made up some time in the air. As usual, the seats on the flight were uncomfortable but the Sunwing in flight service was very good. We paid for our tourist card on arrival and quickly cleared customs. Although it was Good Friday, the bar at the bus pick up point was open and we grabbed a few ice cold El Presidentes for the bus ride to our resort. It took about 45 minutes to get to the resort which included one stop and check in was quick

Rooms:
We had booked the Caribe Club VIP package and we were assigned room 2207 in the Coralillo Building. We were right down near the beach with a view of the activity pool with the swim up bar. A downside to this was that the activity staff became very loud at the pool around 4:00 in the afternoon and this transmitted directly into our room. The Caribe Club VIP package included a bottle of rum, a 20 minute massage, 1 hour internet access (which we didn’t use), and 3 Dominican cigars. We also got a bottle of rum from the Sunwing rep. The VIP package also gave us access to premium drinks and we were able to get sometimes cold bottles of El Presidente or Miller MGD at the bars.

Our room was large, and had a king sized bed with a separate seating area and pull out couch on a lower level. The bed was firm and we could have used a few more pillows. We had a robes and slippers for use while in our room. Toiletries were provided initially and we brought facecloths with us. We never ran short of towels or hot water while we were there. However, the water was off throughout the whole resort on our last night and that was very inconvenient especially when using the washrooms.

The mini bar fridge in the room was stocked daily with water, soft drinks and beer. We left a tip and a note for the maid each day and got pretty much what we wanted. We initially found the coffee maker didn’t work, and after three tries we quickly got one that would. However, it took about 30 minutes to brew a small pot of coffee. Although coffee and whitener were provided, we brought our own Tim’s coffee and whitener with us. The TV had a good selection of satellite channels in multiple languages and we managed to catch American Idol. The room safe was provided at no additional charge and there was a clock radio in the room. We found our room to be freezing for the first few days until we figured out how to use the AC controls. Just set it on low with the thermostat at 24.

Restaurants and Bars:
We were able to book the a la carte restaurants at concierge desk in our building, but you could only book 2 days in advance which was a pain. We had supper at the Brazilian, Italian, Mexican, and Chinese restaurants and found the food and service to be very good. The Caribe Club VIP package also gave us a meal at the La Cava restaurant which is not part of the all inclusive plan. We had one of our best meals ever at the La Cava – excellent food and great service. There is a dress code requiring long pants for men at the a la carte restaurants but it wasn’t strictly enforced.

We usually had breakfast at the Huguero buffet where they made very good omelets. We had lunch at one of the beach bars where they had small buffets set up with hot dogs, burgers, chicken and pizza which were all very good. They had a BBQ set up along the beach but we found the line ups long so we didn’t try it. We ate supper at the buffet on our last night and found it very disappointing in both quality and variety. We considered ourselves very fortunate that we didn’t have to eat at the buffet all week.

Beach/Pools/Grounds:
The weather was pretty good during our week although it did rain just about every day at some point. It rained all afternoon on one day so we took a walk down the beach about 20 minutes to the vender’s huts. There we found the usual fare and enjoyed haggling with the locals and bought some tee shirts and smokes. The venders were on the resort a couple of nights, and we found it intimidating as you had to walk through a gauntlet of them to get to the restaurants.

We found the resort to be very crowded the first few days probably due to the Easter holiday weekend. There seemed to be a lot of Dominicans on the resort on Easter Sunday. It was very difficult to find a chair anywhere as a lot of people got up very early and put their towels out on chairs. But this improved after the weekend and by Tuesday things were more manageable.

This resort is on the famous Bavaro Beach and it is truly the best of anywhere that we have been in the Caribbean. The beach is clean with fine white sand. There are plenty of huts on the beach for shade, but you must get down there early to get a place with some shade. The water is very warm and there is a buoyed area for swimming but no lifeguards. Janet figured there was a lot of seaweed in the water, but I didn’t think it was too bad. Venders roam the beach, but are really not much of a bother

Activities on and off the Resort/Hotel:
The brochures show two resorts, the Caribe Club Princess and the Tropical Princess. However, they are in fact one and the same. People from both freely mingle throughout all the facilities. We met people who were staying in both “sides” and the only differences we could surmise was maybe the quality of the rooms and access to the a la carte restaurants. The complex is very compact and everything is close. However, it does take about 10 minutes to walk from the beach back to the lobby. The road passes through a mangrove swamp/ garden area where there are all kinds of interesting plant and animal life. There are some shops located near the lobby with the usual high prices. We went to a couple of shows at the theatre near the lobby and it was the usual lip sync stuff by the activities staff.

Other Comments:
The Caribe Club Princess is absolutely NOT a 4.5 star resort. However, with the VIP package upgrade it does make 4 stars in our books. The bars are definitely lacking at this complex and there aren’t a lot of options of things to do in the evening. The lobby bar is a very nice facility and the table service is good. However, the chairs are uncomfortable and there could be a little entertainment offered like a piano or guitar player. A sports bar with pool tables, cards, darts and the like was sorely missed. The bathrooms on this resort are not up to par as they are small and there aren’t enough of them. They also seem to have trouble keeping them clean. But it is very good value for the money if you are paying in the $1,000 range.

Other than that, we had a pretty good time. We got all tanned up, met some great people and had a few laughs. Unfortunately, we both caught a stomach bug while we were there and we needed medical attention when we got home. You need to be VERY CAREFUL in the Dominican Republic since the water is not purified. We thought we were careful and we did not over indulge in the food or drink. But since we still got sick, it is very doubtful that we will return to the Dominican Republic.

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The good the bad and the ugly
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 3.00 of 5

Posted by:  Hlywud  on Jan 31, 2010  >  4 contribution(s) Canada
Visited on: Jan, 2010 | Leisure | With Group
616 people found this review helpful


Your Arrival:
Arrival was 50 minutes by bus from the airport, we had only one stop at the Bavaro Princess which delayed us approximately 10 minutes.
Check in was quite quick, room keys, remote control and safe lock given to us and they called to see if our room was ready, we had to wait 15 minutes for room to be finished. Our luggage was tagged and delivered to our room quite promptly.
Our wait in the lobby was short and sweet, we were presented with a cool rum punch and then went for a cold Presidente beer while we waited, when our room was ready they notified us and we were off on the shuttle to our building.

Rooms:
We were in the Cayena Building on the 3rd floor with a view overlooking the interior courtyard. Room was clean, cool and comfortable, they only problem was there was only a shower and NO bathtub. My better half likes to lounge in the tub and hates showers. We did have a couple of issues with the room keys becoming deactivated and it took a 10 minute walk to main lobby to get them reprogrammed. Keys by the way are not a magnetic slot type but a speedpass type that you just pass over the lock and it opens.

Restaurants and Bars:
Lobby Bar was situated on the north side of the lobby and had table service available.
Two beach bars were available, one was attached to the Brazilian restaurant on the North side of the resort and the other on the South side attached to the Seafood Restaurant.
There was a swimup bar at the main pool but no bar at the quiet pool on the Tropical side, here you had to walk to the north beach bar.
There were 2 restaurants that were a pay for use "La Cava" and "El Pescador" which we never bothered to use, we did not upgrade to VIP and were told these has a $25US surcharge. "El Pescador" was on the south side and had the beach bar attached to it and was available for lunch and afternoon snacks.
The main buffet "El Higuero" was opened from 6 am for the early risers, available for lunch around noon and supper at 6:30 pm. It was a typical resort style buffet with a smoking and non smoking area, a decent selection of items and three cooking stations available so there was no reason to go hungry but we found that the food was never very hot. The omellette station was the slowest I have ever seen at any resort.
Service was hit and miss, in the mornings it took quite awhile to get served a coffee but in the evenings your wine glass was never empty.
There were 4 other a la cartes available.....Mexican which we did not go to, "Mamma Mia" (Italian), which had a nice assortment on the menu, very good table service and an excellent meal provided, "Shagan" (Chinese), which also had a nice selection on the menu and a very good meal served that was enjoyed by all of our group. "El Rodizoro" (Brazilian)which is a typical Brazilian rotisserie meat lovers restaurant, in fact it was so good we attended twice.
Service here was excellent.
There is also "La Creperie" available for crepes and ice cream from 1:30 to 6:30 daily, we attended it one afternoon for a quick snack, very nice change.

Beach/Pools/Grounds:
Beach, there is nothing bad to say about this stretch of Bavaro Beach, very wide and soft white sand, adequate number of shade palapa's and lots of chairs available. Some chairs were broken so occasionally you had to look for one with a working back.
Grounds were quite nice, the flora and ponds were decently maintained. There is a large mangrove swamp area between the lobby and the resort buildings. This area had an occasional smell of sewage.
One thing that was really lacking was maintenance on the roadways and walkways, there were lots of large cracks and chunks of concrete missing.This is an accident waiting to happen, ladies be careful especially those who wear any type of heels in the evening.
We did not use the quiet pool situated on the north side of the Corallia building but did walk over for a look see.
The pool between the Corallia and the Cayena building was quite large, had a walk in area which was great for kids, small swimup bar and a large activity area closer to the beach, water was very cold, pool was cleaned everyday meticullously by Roberto. Although it was getting very well worn around the edges and could use maintenance and painting of the deck and edging.

Activities on and off the Resort/Hotel:
Beach activities were held every morning by the Animation team and again in the afternoon at the pool, many seem to enjoy these.
The Animation team performed each evening at the main theater off the lobby, we went 2 nights and were disappointed at the how poor the perfomances were.

Other Comments:
The resort had a mosquito spraying program in effect which obviously was working as our group of 10 had from none to 2 bites all week. The problem with the fogging by the staff (who wore breathing masks)was the time they did it, late afternoon with hundreds of tourists in and around the courtyard and pools that were blanketted with a layer of grey fog containing who knows what chemicals, in my opinion this should have been done late at night or very early morning.

One other program which should be put in place is rodent control if not already being done, as we did see 2 rather large cousins of Mickey Mouse, but did not get an picture, they moved very quickly.

Photos: http://www.worldisround.com/articles/357663/index.html

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Avoid certain rooms
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 3.00 of 5

Posted by:  Pat  on Dec 4, 2010  >  1 contribution(s) Canada
Visited on: Nov, 2010 | Leisure | Family and Kids
1439 people found this review helpful

Family vacation: teens and adults
Beautiful grounds, lots of hot water, good variety of food and a la cartes (six of eight had tummy upsets - two on medication back at home), lovely beach and pools, clean
Don't go if you want a good night's sleep. Our rooms were on the back facing another hotel where there was constuction all night long, a service driveway with horns honking and motors running, workers walking by within four feet of our patio, and very loud music until all hours of the night. Plus sounds in the hallway echoed all night long. A couple of nights gangs of guests roamed the halls until 3:00am.
Would not return.

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Very impressed with the resort
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 4.00 of 5

Posted by:  David  on Mar 7, 2011  >  1 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | With Spouse/Partner
1468 people found this review helpful

The trip was booked through West Jet and transport to and from the hotel to the airport was very efficient. On arrival at the hotel we were quickly registered and transported to our room. We booked the VIP class and the room was clean and comfortable. We had to purchase the room safe key which was advertised (web page) as included, which we are reclaiming from West Jet. The resort was well occupied and bigger than we thought, as it is adjacent to the Tropical Princess which uses all the facilities of the Caribe Princess.
The pools, 3 in all were well serviced and the beach clean and well kept.
The Buffet restaurant at which we ate breakfast and lunch and a couple of diners is very busy, the service was efficient. The food was average and often ran out on several stations, however the choice was good.
We ate at all the separate theme restaurants except for the Dominican Republic and the International, which were all extra. We did have one meal free in the package and went to the Seafood restaurant; it was so good we went and paid for a second visit. The seafood soup, lobster and the sea bass are great. We enjoyed the Italian (two visits), Mexican and Chinese but were not impressed with Brazil.
The hotel also has an internet café at a reasonable cost, our package included 2 hours use.
We also used the spar, which we both enjoyed. The staff are very helpful and well trained and the ambience is extremely relaxing, well worth the fees, be it slightly higher than the norm.
Bar service was very friendly and efficient however some bars were not open as long as advertised in the hotel information, however our fridge was stocked with bottled water, soft drinks and a couple of beers everyday, so how much can you drink?
The mix of nationalities was much greater than we had imagined. We expected Brits, Spanish, Canadian, Americans and French, but were surprised to see as many Russians; unheard of 20 years ago. We found most vacationers to be well behaved and reasonably quiet at night, and for a resort of this configuration that was surprising.
With all the hype in some forums about women sunbathing topless we saw very few, having spent several vacations in the Greek islands; where the beaches are packed with semi naked women, this was rather surprising considering the nationalities at the resort.
Overall we very much enjoyed our stay, and walking though the gardens which are pristine.
We also enjoyed the freedom of being able to smoke anywhere, however there were no signs of ‘dog ends’ on the walks or gardens; as placed every few yards was a garbage bin and sand filled ashtray. This is why I call the Caribbean Civilized. Unlike our ‘over controlled’ Canada.
All the staff were friendly and courteous, and any query was always quickly responded to, with a follow up call, to ensure your question had been fully answered.

Room Number:
2117

Arrival:
February 18

Rooms:
over 300

Restaurants and Bars:
8

Other Comments:
Medical Service

Unfortunately my wife had dehydration problems near the end of our stay and we had to visit the Medical Centre in the resort. The Doctor was extremely helpful and my wife was very impressed. We had to pay for the service however we have travel insurance and are reclaiming the cost.

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great hotel
Caribe Club Princess

User Rating:  Caribe Club Princess Review: 4.00 of 5

Posted by:  richard  on Jan 7, 2011  >  1 contribution(s) Canada
Visited on: Jan, 2010 | Leisure | Family and Kids
1450 people found this review helpful

my family and i have stayed at this hotel 2 times in the past and have felt it is a great hotel..remember you are on vacation ,things happen out of the ordinary, run with it .think before you speak and enjoy surroundings and the resort .will go back , bavaro beach rocks

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