Sirenis Cocotal Beach Resort Casino & Spa Reviews

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Sirenis Cocotal Beach Resort Casino & Spa  

Playa Uvero Alto, Punta Cana, República Dominicana

Beware of Sirenis Cocotal
Posted by: Frank on Feb 5, 2015
see all reviews

Sirenis Cocotal Beach Resort Casino & Spa Reviews
Sirenis Cocotal Beach Resort Casino & Spa Pictures and Information
Sirenis Cocotal Beach Resort Casino & Spa Punta Cana-Bavaro Dominican Republic

#27 of 80 Hotels in Punta Cana-Bavaro

user rating 3.5

based on 17 review(s)

Sirenis Cocotal Beach Resort Casino & Spa Information


Sirenis Cocotal Beach Resort Casino & Spa is a five star hotel facility, located on the eastern side of the Dominican Republic, on the Uvero Alto-Macao beach in the Higüey region.

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Sirenis Cocotal Beach Resort Casino & Spa Reviews

Sirenis Cocotal Beach Resort Casino & Spa Review: 3.5 of 5 17 review(s)
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  5
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  6
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  4
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11 - 17 of 17

Excellent resort
Sirenis Cocotal Beach Resort Casino & Spa

User Rating:  Sirenis Cocotal Beach Resort Casino & Spa Review: 5.00 of 5

Posted by:  ian  on Jan 30, 2011  >  1 contribution(s) Canada
Visited on: Jan, 2011 | Leisure | Family and Kids
1877 people found this review helpful

This is the third time we have stayed at the sirenis in the last 5 years we love this resort this time we took our parents who are seniors. they also have stayed with us in punta cana at many resorts from the dreams to the secrects exellence to the catolonia and also the occidental we were all impressed with the food and the service special thanks to yenice at the main buffet and tommy at the swim up bar.We were impressed with the service at the front desk in previous visits they were snotty and unhelpfull this visit they couldnt do enough for you.Its the first time we went more than one week, we stayed 12 days.They are really trying to improve customer relations the front desk comes down to the pool and does random surveys during the day. We love this place and we cant wait to go back this spring.We traveled on Thomas cook airlines wich is operated by jazz ,air canada lots of leg room for a six foot three guy like me.great vacation.The steak house was good ,seafood was great and the italian alacarte was amazing the lasagna excellent.You cant go wrong with this resort if you are not to fussy ,rooms are clean and staff amazing.

Room Number:
M217

Room Block:
m

Arrival:
only 12 of us on the bus in previous visits it was 50 to 60 only 5 minutes to check in

Beach/Pools/Grounds:
the pool is still amazing the only real swimming pool in the carribean over 8 feet deep it does have a kids end

Other Comments:
great resort

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Awesome
Sirenis Cocotal Beach Resort Casino & Spa

User Rating:  Sirenis Cocotal Beach Resort Casino & Spa Review: 5.00 of 5

Posted by:  susan  on Mar 4, 2011  >  2 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | Family and Kids
1892 people found this review helpful

i travelled to the sirinis cocotal for the first time ever south and i had the time of my life. the place was very clean..the staffgreat and the entertainment team was awesome..there were no bugs any where ..the beach and pools were great and clean..the food and drinks were all awesome.we were a group of 14 and we all had a wonderful time..too will smith..aguna..snoopy..james bond .happy boy..hong kong and too my favorite potatoe..we love you guys and thank you for the wonderful vacation and i will be back next year...soo.mr potatoe i will be looking for another dance ..ola to all

Room Number:
oo8

Room Block:
b

Arrival:
we arrived on feb 4 th 2011

Rooms:
our room was clean and spacious with iron iron board hair dryer and fridge all stocked and a nice bottle of rum

Restaurants and Bars:
all great and had no problems with reservations anywhere and we had 3 of them..steak house..mexican.and the chinese...all excellent

Beach/Pools/Grounds:
all clean and awesome

Activities on and off the Resort/Hotel:
lots of things too do..loved the shows at night...any one who did not have a good time i say...shame on you

Other Comments:
this was my first time south and i had such a good time here i can not imagine going any where else and i will be back there again next year and have already contacted a travel agent and made arrangements

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Need a lot of repairs
Sirenis Cocotal Beach Resort Casino & Spa

User Rating:  Sirenis Cocotal Beach Resort Casino & Spa Review: 2.00 of 5

Posted by:  Luisa Guzman  on Nov 23, 2011  >  1 contribution(s) United States of America
Visited on: Nov, 2011 | Leisure | With Spouse/Partner
1772 people found this review helpful

This was our first time in a resort in Punta Cana.We went for our honeymoon.This resort is divided in 2 sections the old section is Cocotal and the new one is Tropical.The rooms at the Cocotal were terrible.Hair dryers are full of hair,bath tub is dirty,pillows are just lumps of foam. That is unless you buy into one of their upgrade programs.Service was great our concierge was Edwing and he was awesome.We had to change the room because it was in terrible conditions.We had other couple that we met at the resort that were staying in the same building and their room was worse than ours,but they did not complain.Their walls had lama ,the refrigerator was not working and it had a leak on the bath tub.They called maintenance and they never showed up.If you go to the Sirenis Tropical is 100% better but the rate is higher.These rooms are given to people from Europe.The other side Cocotal please do not let them give you a room there.There are TERRIBLE!!!!!!!!!!!!

Room Number:
H104

Room Block:
Cocotal

Arrival:
11/17/11 to 11/22/11

Rooms:
Realy Bad.They need a lot of repairs

Restaurants and Bars:
Pretty good.Only one day the food was really bad.

Beach/Pools/Grounds:
Great!!!!!!!!!

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Overrated hotel and service
Sirenis Cocotal Beach Resort Casino & Spa

User Rating:  Sirenis Cocotal Beach Resort Casino & Spa Review: 2.00 of 5

Posted by:  mel  on Jan 5, 2012  >  1 contribution(s) Canada
Visited on: Dec, 2011 | Leisure | With Spouse/Partner
1597 people found this review helpful

we decided to go to this resort based on the ratings the sites provided. the grounds are beauiful and the ride is pretty. however once upon arrival we were told three different times to go back to reception to check in over a course of 3 hours. the staff in general appear to be lacking enthusiasum, sometimes outright standoffish, and abrupt. service was slow and sometimes out right dismissed. the house keeping gave us back dirty towels and did not replace all towels. the beds were very hard. the food was at best was okay, some of it was out right undercooked and meat was often overdone. drinks seemed very artifically flavored. overall the service seemed to be lacking hospitality. only a handful of staff made this trip a bit more managagable. we tipped everyday regardless. our room keys often didn't work and the door had to be practically broken in to open it. the beach was beautiful and the rooms are very shabby. minibars only had pop and 1 bottle of water. no snacks or liquor. overall this was a huge dissappoinment and although likley will go back we will not go back nor recommend this place. we spent great $$ for lack of welcome and genuine hospitality.

Room Number:
016

Room Block:
mc

Arrival:
Dec 23/2011

Restaurants and Bars:
only main buffet and beach and only 2 ala cartes, mexican was huge dissapoinment for food, our server not the waiter was really sweet. a few individuals serving in buffett area were really nice and we tried to sit in their area but did not always get them.

Beach/Pools/Grounds:
nice

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terrible place
Sirenis Cocotal Beach Resort Casino & Spa

User Rating:  Sirenis Cocotal Beach Resort Casino & Spa Review: 1.00 of 5

Posted by:  ashley  on Sep 15, 2012  >  1 contribution(s) United States of America
Visited on: Sep, 2012 | Leisure | With Spouse/Partner
1484 people found this review helpful

This hotel is AWFUL!!!!!!!!!!!!!!!! Do NOT waste your time or money here. People who had good reviews about this place can't be telling the truth. There is nothing good about it.

1. The resort is massive, hard to get around and poorly lit at night. I was nervous to walk to my building where our room was....yes, there are MULTIPLE buildings to have to navigate around. My husband and I are pretty active and enjoy walking but we dreaded having to walk all over in that heat.

2. What little service they have is TERRIBLE! There was no one by the pool walking around getting drinks for people. The "frozen" drinks were in pre-made slushy type machines that didn't keep the drinks cold. They tasted disgusting. While at the front desk PAYING FOR A SAFE, there was a group of people checking in. We were pushed off to the side and stood there until they were done- even though we were there first and in the process of doing the paperwork.

3. Food is DISGUSTING! My husband got food poisoning and was sick for 2 1/2 days. You are only allowed to make 2 reservations in the restaurants the whole week (only 2 or 3 were open during our stay). I made the reservation on the 2nd day and we had to wait 5 days before there was an opening. we lived on snickers, pringles and goldfish crackers from the crappy gift shop. They had birds eating the food by the pool. Walking and pecking at the food, its disgusting.

4. the fridge and fan didn't work in our room. the AC barely kept the room cool. We brought it to their attention but they didn't do anything about it. The elevator in our building was out of order the whole week. we had to haul our luggage up & down 2 flights of stairs. We asked for 4 days for wash cloths in our room bc we didn't have any. We finally got 2 but that was it for the rest of our stay. The lock on our door broke...they actually fixed that thank god.

5. the hotel and beach are dirty. A toilet over flowed on my in-laws floor of their building and they had only 1 guy cleaning up the mess. it was going into everyones room and the place smelled like a sewer. We had these tiny little ants in our room & bed bugs. I had all these little bit marks all over my legs.

6. US airways lost my father in laws luggage and this peice of crap hotel wouldn't do anything to help us or accomodate us. We asked for complimentary laundry service sohe didn't have to wash his clothes inthe sink. they wouldn't even do that! He wash his 2 pairs of shorts, 3 tshirts and few pair of underware in his sink all week. How do you expect people to come back if you are not helping in any way?

7. the hotel is an hour from the airport! in the middle of no where. our shuttle back to the airport forgot to stop at another hotel to pick up more people. So we had to turn around and go back for them. Thankfully, we made it to the airport and didn't miss our flight.

8. They barely speak any english. I

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What do people expect
Sirenis Cocotal Beach Resort Casino & Spa

User Rating:  Sirenis Cocotal Beach Resort Casino & Spa Review: 4.00 of 5

Posted by:  susan  on Mar 27, 2013  >  2 contribution(s) Canada
Visited on: Mar, 2013 | Leisure | Family and Kids
1378 people found this review helpful

This was my 3rd visit to this resort and if you do not like it here you are nuts...the place is clean and the workers are awesome people...the entertainment team is the best you can find....our check in took about 5 min and our room was beautiful and clean every day...the only people that were rude were the guests espically the french ones who think you should kiss there ass...these people work from early morning until midnight every day...you should not go to a third world very poor country and expect the best of everything...stay the hell home...you just can not please some people....the beaches...pools...spa and dining was super and there is always something for you too eat...chill people

Room Number:
006

Room Block:
G

Arrival:
All was fast and the staff was friendly

Rooms:
Our room was clean upon arrival and was cleaned every day and we never had to wait for towels or face clothes

Restaurants and Bars:
We enjoyed all the dining and we love Anna in the mornings

Beach/Pools/Grounds:
Super and cleaned daily

Activities on and off the Resort/Hotel:
We loved all the activities and the animation team is the best...we liked them all....Ping Pong...Blackberry...Cassanova...Tony Montaina...Midina...Alvin ...Big Mamma...Minnie Mouse....The kids club is awesome...and the dancers...WOW....we will be back next year..hope you are all still there

Other Comments:
The ground are beautiful and well kept and we will be returning next year for our 4th visit....and for those of you who say the time share people bother you...well we were there for 8 days and not one person approached us..just do not make eye contact with them...as for the venders..they are only trying to make a living and last but not least Thank you to Jana foe all you did for us

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Beware of Sirenis Cocotal
Sirenis Cocotal Beach Resort Casino & Spa

User Rating:  Sirenis Cocotal Beach Resort Casino & Spa Review: 1.00 of 5

Posted by:  Frank  on Feb 5, 2015  >  1 contribution(s) Canada
Visited on: Jan, 2015 | Leisure | With Spouse/Partner
617 people found this review helpful

We were charged for long distance phone calls that we never made and were unaware of until checkout time. They then told us that we must pay the charges or we will not be allowed to leave, while our bus was waiting to take us to the airport!

When we arrived at the resort on Sunday 18 January 2015 at about noon, we were told that the room was not ready and we would not be receiving the keys until after 3:00 pm. We actually had to wait in the front lobby until about 4:30 pm when we were finally given the keys to our room.
By the time we received our room keys, according to the Sirenis accounts, we had already made 4 long distance telephone calls on the telephone in our room.

The following day before leaving our room for supper, according to the Sirenis accounts, someone made a call on our room telephone while we were both in the room without us even seeing them. We are unable to comprehend how anyone would have been able to make such a call on our room phone because we were both physically in our room during the alleged time.

The next morning, according to the Sirenis accounts, we apparently made a long distance call at 9:29 am from our room phone while actually on the beach!

Two days later, according to the Sirenis accounts, someone again made a call on our room telephone at 6:21 pm while we were both in the room without us even seeing them.

At our check-out time we were told by all 3 employees at the front desk that we could not leave until the charges were paid in full! Our 7:25 am bus was waiting to take us to the airport. We paid the charges and informed them that we would be resolving the matter from outside their country.

It appears that Sirenis is orchestrating a deliberate fraud and scam on tourists for their own financial benefit. It appears that Sirenis did deliberately pick random phone numbers in my home area to make the charges appear legitimate, to create a dummy sets of long distance phone charges. It appears that no actual calls were ever made. It appears that Sirenis simply created a list of carefully chosen phone numbers to fleece travellers as they left, with no time to question any of the phony charges. In fact, the phony computer printout of long distance charges had even misspelled our last name!!

My suspicions about the dishonesty of the Sirenis resort employees were flagged after an incident at this same resort last year. At that time, we were invited to attend a free dinner the next day to discuss some sort of time-share investment opportunity at Sirenis. When we met the Rep, she immediately asked for our Visa number. She insisted that we could only attend the free dinner if we gave her our charge card account information. I told her that she would only see my Visa if I decided to purchase something from her, and since that dinner was FREE, it would not be charged on my Visa account!!

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