Celuisma Tropical Playa Dorada Reviews

Home Page > Dominican Republic Hotels Index > Celuisma Tropical Playa Dorada

loading...

Find and Compare Deals

Playa Dorada Hotels with Similar Ranking

>
 VH Victoria Resort and Beach

5.0 based on 1 review(s)
Last reviewed Feb 6, 2011

>
 Victoria Golf & Beach Resort

4.9 based on 6 review(s)
Last reviewed Apr 10, 2010

>
 Allegro Puerto Plata

4.0 based on 4 review(s)
Last reviewed May 25, 2014

>
 Grand Paradise Playa Dorada

3.9 based on 36 review(s)
Last reviewed Jan 3, 2015

Celuisma Tropical Playa Dorada  

Playa Dorada, Puerto Plata

Worst vacation ever!!
Posted by: Locasue  on Jan 14, 2015
see all reviews

Celuisma Tropical Playa Dorada Reviews
Celuisma Tropical Playa Dorada Pictures and Information
Celuisma Tropical Playa Dorada Playa Dorada Dominican Republic

#3 of 17 Hotels in Playa Dorada

user rating 3.2

based on 30 review(s)

Celuisma Tropical Playa Dorada Information


The Playa Naco Golf & Tennis Resort is located right on the golden sand beach of Playa Dorada.

Share your experiences with others. Don't forget to send your review to Debbie by using an easy form.


loading...

Best Deals

Celuisma Tropical Playa Dorada Reviews

Celuisma Tropical Playa Dorada Review: 3.2 of 5 30 review(s)
Excellent
  4
Very good
  9
Average
  9
Poor
  5
Terrible
  3
By Occasion...
Leisure (17)
Business
Party
Wedding
By Traveler Type...
Family and Kids (7)
Solo Traveller (1)
With friend (1)
With Group (2)
With Spouse/Partner (6)
Solo
Sort by   [Date posted  ]   [Date of visit]   [User rating]
1 - 10 of 30

Worst vacation ever!!
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 1.00 of 5

Posted by:  Locasue  on Jan 14, 2015  >  1 contribution(s) Canada
Visited on: Dec, 2014 | Leisure | Family and Kids
393 people found this review helpful

First and foremost, I want to start by saying that the majority of staff at the resort that I dealt with were absolutely phenomenal, except for few. My experience is my own and though there seemed to be some common concerns voiced by some of the other guests, I can only review my own experience ... some good, but mostly bad.

I read a bunch of reviews before my departure and like any other travel destination, there was a wide spectrum of reviews for the resort ... some good, some bad. Being in a service industry myself, I know that you cannot please everyone 100% of the time. However, there have to be some minimums standards of service and quality control. This vacation was the worst one my family and I have ever been on. Issue after issue continued to happen throughout our stay. The experience we had at Playa Dorada Celuisma was unacceptable by any standard and within the first 12 hours, I was ready to pack my stuff and go home.

Based on my observations:
- the front desk staff write all guest reports/complaints into a book, but nothing is done about them until a guest makes so much noise about it that management has no choice but to deal with it.
- hygiene in the dining room is an issue which makes one wonder about the hygiene in the kitchen where the food is prepared. This lack of hygiene probably explains why our digestive health was compromised.
- hot water is a luxury that you will not get to enjoy.
- the general disrepair all over the resort needs to be addressed and fixed rather than trying to get people to buy into the VIP program of a dying ship.
- customer service and quality control needs to be reviewed and addressed.
- the resort pictures and ratings are completely misleading on all websites. This is not a 3 or 4 star resort. At best it is a 1 star in its current state.

Room Number:
2012 & 2007

Room Block:
20

Arrival:
We arrived early so we were not able to check-in right away, but we were registered and issued wrist bands so that we could move around the resort freely.

We returned to the lobby to check-in. Our travel agent had made specific arrangement with regard to room requirements due to accessibility issues and we were assured that this would not be a problem. The resort claimed not to have received these notes and were therefore not able to accommodate our requirements (this was checked and the travel agent was able to provide confirmation that these requirements were communicated). The young woman on the front desk was extremely patronizing, which just made the situation worse. As the front desk staff was not able to fix their error, we rearranged ourselves and went to our rooms.

Rooms:
At first glance, our room seemed great, but then the smell hit us. There was the overwhelming smell of oil paint. Not only was the smell overwhelming, but some of the surfaces were still tacky to the touch. The bathroom door had been painted so many times that the thick layers of oil paint made it impossible to close the door at all.
Neither myself nor my roommate have long hair, but there was long dark hair all over the floor throughout the room. Fortunately, the linens appeared to be clean. For the most part, the bathroom was clean, but there were no towels, no toilet paper holder or garbage can. We paid for the safe for the week, but there was no safe in the room. Fortunately the AC worked even if it did sound like it was on its last legs … super loud and made clanking noises every time it turned on or off.

After this initial review of our room, I returned to the front desk to inform them that the strong smell of oil paint would be a problem as both myself and my roommate have sensitivities that cause migraines and that there were no towel, garbage can or a safe in the room. They informed us that there were no other rooms to move us to until the next day and that they would send someone with towels and to address the issue of the missing safe (that never happened). We agreed that we would stay put until the next day and returned to our room to unwind. The new room was o better.

For the duration of our stay, the following were an issue: lack of towels, no hot water, intermittent power outages, flooding, no AC, limited bottled water.

Restaurants and Bars:
It was around 1:30 when we arrived so we all (6 of us) opted to go to the dining area for lunch. It was not a very appetizing endeavor as there were flies and bees all over the buffet table and birds flying through the dining room and perching on tables/chairs to feast on whatever scraps they found there. Needless to say, lunch was cut short.

Dinner was the same as lunch with the many unwelcome guests on the buffet table. This lack of hygiene resulted in significant digestive distress for our group.

The resort boasts multiple a la carte restaurants. Not the case. There is only one which changes its theme daily based on the cultural cuisine being served in the main dining room. Definitely misrepresented on their website. The food served is the same as the regular dining room except plated nicely and you don't have to go to a buffet to serve yourself. If you want reservations, you have to be at the front desk early ... like 8:00 AM to book them and if you have a larger group, make that 7:00 AM.

Beach/Pools/Grounds:
The beach was beautiful.
Securing a lounger on the beach was always a challenge. If you wanted to get one of the shaded huts, you had to be on the beach by 8 in the morning, or 9 at the latest. The beach beds shown in the resort pictures do not exist other than the frames for what used to be there. There are no water activities motorized or otherwise to speak of.

Finally, you cannot go anywhere without being approached by a team of people trying to get you to buy into their over-priced VIP program. Maybe they should focus on fixing up the regular resort to make it a great experience for guests before they try to up-sell to VIP. Providing a great experience means repeat customers ...

Activities on and off the Resort/Hotel:
The excursions off resort were great (though overpriced) and having the opportunity to meet the Dominican people was amazing.

Was this review helpful?   Yes Thank you for giving us your opinion.

requires improvement
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 3.00 of 5

Posted by:  derrick  on Jul 29, 2014  >  1 contribution(s) United Kingdom
Visited on: Mar, 2014 | Leisure | With Group
433 people found this review helpful

We visited this hotel as a group and it may not be like a 5 star hotel but it wasn’t bad at all, we did have a great time just that there are some things that require improvement. The staff strived on giving the best customer service to the guests and that was the most appreciative feature of the hotel that we loved. Starting from the front desk service to the bar tenders, all the staff working in this hotel all were accommodating and professional while being nice at the same time, it was awesome. Like I said, the hotel is not fancy but the rooms were pretty clean and there were always clean towels in the room for our use. There were always beach towels around and the beach wasn’t far from the hotel so it is good thing. It is a clean hotel with a nice beach that has the best customer service I have encountered in all my visits to Dominican Republic hotels so I salute you guys for the effort. I am happy I didn’t listen or pay mind to the negative reviews I saw online because it was like the opposite of what I encountered at this hotel. Food here is pretty good in all the restaurants and there are many choices too. There are lots of entertainment options here and activities and the team try to get everyone involved in the activities so there was not a boring moment here. I am recommending the hotel to travelers.

Was this review helpful?   Yes Thank you for giving us your opinion.

Three star? Not even close!
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 1.00 of 5

Posted by:  K  on Mar 20, 2011  >  1 contribution(s) Canada
Visited on: Mar, 2011 | Leisure | Family and Kids
1460 people found this review helpful

This hotel has seen better days. Tired rooms, phones did not work. Buffet food was the same every day, got sick for three days, furniture in the room was falling apart, constant trips to the front desk to recode the room card. Front desk is not very co operative. They will tell you anything. Too many students working there. Very few workers spoke English. Very understaffed.
The grounds are kept nice and the effort put into the beach party was well done but not worth coming back for.
The animation team has business cards that ask you to write a good review for them on trip advisor. We had to carry our own luggage to the front because the bellman did not show up.
Towels were pick up shortly after 8am and you didn't get any until late afternoon.

Room Block:
1700

Arrival:
ok

Rooms:
cleaned daily but no towels during the day.

Restaurants and Bars:
Waiter on the beach would go out on the beach to serve people while you waited at the bar.

Beach/Pools/Grounds:
Grounds are nice. Beach chairs need replacing badly.

Activities on and off the Resort/Hotel:
only a couple of shows worth watching. No live music. We heard they fired the band. A guest entertained a few nights. Thank God He was good, they should hire him.

Was this review helpful?   Yes Thank you for giving us your opinion.

They try but not always succeed
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 3.00 of 5

Posted by:  Steve  on Mar 20, 2011  >  1 contribution(s) Canada
Visited on: Mar, 2011 | Leisure | Solo
1407 people found this review helpful

I am a 56 year old male who spent a week alone at the Celuisma resort Playa Dorada, March 13 to 19 2011. The animation staff was excellent with a limited idea for evening entertainment. Some shows were OK, some bad, but always the animators were trying. The beach is beautiul. Pool area is not so great, and not well attended because of no swim up bar. Rooms were very clean. I am a certified Zumba instructor and taught Zumba on the beach. The girls who were doing it before, were not bad, but needed some new ideas. Big problem on departure day as the Bell Captain allowed my luggage to disappear on a taxi while I was at breakfast. Located my large luggage piece, but carry on which had my car keys and valuable camera etc. was missing for 2 days. They then tried to send it with another visitor, but I told them UPS, regardless of the cost. I had to put out $$$ to get back home.

Room Number:
1921

Room Block:
19

Arrival:
march 13, 2011

Restaurants and Bars:
Buffet was terrible, no matter the theme at night it was the same old rice and chicken. How many ways can you cook Banannas? Gazebo bar was fair at best. Beach bar the same. That's all there is, with very limited mix selection. Peridente draft was warm as the Kegs aren't cooled. Sambaye disco is only open weekends from 11-1am

Beach/Pools/Grounds:
Beach is beautiful, and grounds well kept

Activities on and off the Resort/Hotel:
Zumba, water sports, were great. Co Co Bongo disco at Plaza was a hit

Other Comments:
It's a tired old resort

Was this review helpful?   Yes Thank you for giving us your opinion.

the old playa naco
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 3.00 of 5

Posted by:  Frank  on Mar 17, 2011  >  1 contribution(s) Canada
Visited on: Jan, 2011 | Leisure | Family and Kids
1419 people found this review helpful

The old lady is now under renovation and once completed it will be a fine resort.

Room Number:
1205

Room Block:
12

Arrival:
I was welcomed well and promptly.

Rooms:
I stayed for 4 weeks in a clean new rennovated room and I was very happy with it.

Restaurants and Bars:
Plenty of good food but service needs improvement.

Beach/Pools/Grounds:
nice beach but needs more care because of the negligence of the inconsiderate tourists who throw their cigarette buts and straws everywhere.

Activities on and off the Resort/Hotel:
Friendly and very helpful activity staff especially in the kids club.

Other Comments:
The owners of the resort need to increase their budget and have better management.

Was this review helpful?   Yes Thank you for giving us your opinion.

Great personnel
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 2.00 of 5

Posted by:  Rosa  on Mar 3, 2011  >  1 contribution(s) United States of America
Visited on: Feb, 2011 | Leisure | With Spouse/Partner
1472 people found this review helpful

To start, the check in was super fast and easy. We were taken to a room and immediately I did not like the place. I asked the bell boy if they had another room which he immediately went to the front desk and got another room. The rooms are ran down and have none or very little upkeep. I was told that they have remodeled some of the rooms. I found this out on my check out day. The food was almost the same everyday and there were no shows.Being Dominican birth, living in America and having travel all over the world I know what a good place is,I can say that when they think that you are a native, the better treatment stops there .There's very little night entertaiment. I'll say it's more for the older crowd. The personnel is super nice. Like with the other reviews, you get what you paid for.
I must also add that I emailed the hotel weeks prior to check in in order to upgrade my room even if I had to pay additional. They answer me saying that they'll let me know and never responded after that.

Room Number:
2101

Arrival:
Fast and easy check in

Rooms:
Ran down, very little upkeep

Restaurants and Bars:
The restaurant where you make reservations very little attention and service. The buffet had better service but the food was almost the same everyday. I stayed from Sunday to Thursday, never had the typical night.

Beach/Pools/Grounds:
The beach chairs should be changed, they are old and ran down. The grounds need better care

Activities on and off the Resort/Hotel:
The activities were boring and hardly anyone participated, they should have a program upon check in of where and when things are.

Was this review helpful?   Yes Thank you for giving us your opinion.

Good food, staff, pool, room...Excellent beach
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 3.00 of 5

Posted by:  Fred  on Feb 10, 2011  >  1 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | Family and Kids
1437 people found this review helpful

Our family has travelled many places and the comment I use here is "I would come back again!!"
We had a newer room...2 Kids had lots of choice to eat.
The staff try and try to please...
The beach is one of the best in this area.

What more do you want?!?

Room Number:
1231

Room Block:
12

Arrival:
Plane was delayed in Toronto but check in was great!!

Rooms:
Clean, well kept...

Restaurants and Bars:
Good

Beach/Pools/Grounds:
GREAT!!

Was this review helpful?   Yes Thank you for giving us your opinion.

The Good and The Bad but Never Again
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 2.00 of 5

Posted by:  Iska  on Jan 19, 2011  >  1 contribution(s) United States of America
Visited on: Jan, 2011 | Leisure | With Group
1513 people found this review helpful

This old lady of a hotel certainly has seen better days. But the basics are great. Unmatched beach views, spacious grounds, apartment/rooms in villa like setting. Food is good, given the all-inclusive nature (you can never have first rate on an all inclusive), employees are friendly, the choreography is first-rate for the shows and the hotel singer is professional (I would buy a CD if either the woman or man singer had one).
Yet I will never come back nor will I recommend it to others. Why? That beach scene is marred by loudspeakers on the beach during the day with a wanna-be DJ who screams into a hyped up loudspeaker various "announcements". Rap music and merengue music assaults the ears constantly -- and the pool gives little refuge. When we walked up the beach we found no other beach having loudspeakers on the beach. One of the women in our group (we were a family group of six adults) askedd that it be turned down. For a few minutes it was then it was hyped up when the DJ screamed out a commentary on a volleyball game a few guests were playing. The rest of the time with few on the beach the "annimators" played their own rap style music. At times I felt that this was an entertainment center FOR the annimators and not the guests. The sound boomed away into our rooms that were two buildings away. So sadly I say NEVER AGAIN. The rooms could be renovated, the wine upgraded but I fear that the noise is a Dominican/Celuisma trademark. On the other hand, I think there are other hotels on the Playa Dorada -- maybe not quite with the same beach front -- who are more guest friendly in the this area that should be looked at. The DR is great -- I do not want to discourage anyone from visiting it.

Was this review helpful?   Yes Thank you for giving us your opinion.

worst resort i have had the misfortune of staying at
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 1.00 of 5

Posted by:  stuart  on Sep 16, 2010  >  1 contribution(s) United States of America
Visited on: Sep, 2010 | Leisure | With Spouse/Partner
1506 people found this review helpful

i have read some of your reviews for this place.all i can say that these reviewers must be from another planet.other than the beach and pool this place was the worst.i have traveled all over the world and this was by far the most horrible experience my wife have ever had.how you can rate this place 3 stars is beyond me.

Arrival:
we had to carry our own luggage into the lobby.no bellman in sight.

Rooms:
large room with out dated furniture.every light bulb was 15 watts.
you try shaving in that light.requested more light 3 times,it fell
on deaf ears.shower head was terrible.

Restaurants and Bars:
i think this was the first time on vacation i lost weight.the food was the
worst i have ever experienced in an all inclusive. no variety, the same thing
every day.the so called speciality restaurants were a joke.

Beach/Pools/Grounds:
grounds were well kept.beach was nice,but the activity center was
always closed.

Activities on and off the Resort/Hotel:
activities were nil to none.

Other Comments:
the white wine at the bars was poured from a plastic gallon jug.not all
the bars even had white wine & it tasted like gasoline.I tried to switch
to vodka,but no tomato or cranberry juice existed in the entire place.

Was this review helpful?   Yes Thank you for giving us your opinion.

Best holiday i hav eva bin on in mi life !!! :)
Celuisma Tropical Playa Dorada

User Rating:  Celuisma Tropical Playa Dorada Review: 5.00 of 5

Posted by:  Danielle  on Jun 2, 2010  >  1 contribution(s) United Kingdom
Visited on: May, 2010 | Leisure | Family and Kids
1491 people found this review helpful

it was brilliant, i neva wanted 2 leave, the staff were the funniest people i hav eva met and the kindedest. the food was exceptional every nite and there is a wide variety too. the swimming pool was really refreshin n clear !! sensational !! it is gorgous weather every day, the beach was the whitest, softest, best sand you had ever walked along. the sea was as clear as glass and stretched as far as the eye can see.The rooms were cleaned thurally every day and were spotless, the beds where the comfiest i had ever slept on, the flour was clean and crisp. the tv was quite large, lots of wardrobe space and the bathrooms were spotless.the entertainment was excellent and every nite was different shows and performances and the last nite show was exceptional.
i would recoment this hotel to everyone and i would go again in a minute.
the only thing i would say is that dont go there just for a week because it is 2 far to travel for just 7 days so i recomend goin for 2 weeks insted, but overall it is the BEST EVA !!!!!!!!!!

Your Arrival:
arrival was teriffic, you get the blast from the heat as soon as you get off the plane but you soon get used to it. the baggs came quite quick and the trollies were free so that was good. it is very easy to find your was around and the staff tell exactally were 2 go and reach your coach, it is very straight forward.

Rooms:
everything about the rooms were top class !! do i need 2 say any more ?!!! x

Restaurants and Bars:
food was exceptional every nite and there was a choice of quite alot of bars to attend, otherwise go to the buffay witch was top standed every nite. the bar staff and waiters are very friendly and helpfull and the drinks were chilled and refreshing.

Beach/Pools/Grounds:
the pool was cleaned every nite and was cool and calm, they hav a seprate bit in the pool incase you want to have a game of vollyball and the staff regualy hosted games during the day. there is also a mini pool where your youngsters can go and make friends. also round the bak of the tennis courts there is a jaquzzi where you can chill. the beache was raked every morning so it looked clean and inviting every day, the sea was as clear as glass and relaxing. the grounds were simple to find your way around and spacious.

Activities on and off the Resort/Hotel:
the day trips were exceptional and i would advise you to go on them all, also there is a wide range of acitvities to do in the grounds including a spa, golf, tinnis, gym and many more.

Other Comments:
all i can say is that i would recomend this hotel to everyone and i would deffintly go bak there agen !!!x big thumbs up :) xx

Was this review helpful?   Yes Thank you for giving us your opinion.

About Debbie | Advertise | Contact Debbie | Site Map | More Links | Disclaimer | © Debbies Dominican Travel 1999 - 2017